Customer Service Representative
Knowles Precision Devices, Itasca, IL, United States
The Customer Service Rep will be working closely with the Inside Sales team ensuring exceptional customer service is provided to our customers.
Key Responsibilities
Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross‑checking with the Knowles CRM system.
Responsible for the resolution of rescheduling and/or re‑routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow‑up to achieve customer satisfaction.
Attend meetings as required.
Communicate with other Knowles departments regarding customer related issues.
Required Qualifications
Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
Experience with Oracle and SalesForce a plus, but not necessary.
Strong customer service skills for both internal and external customers.
Due to government regulations, this position requires access to ITAR‑controlled information. Therefore, candidates must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).
EOE/M/F/D/V
#J-18808-Ljbffr
Key Responsibilities
Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross‑checking with the Knowles CRM system.
Responsible for the resolution of rescheduling and/or re‑routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow‑up to achieve customer satisfaction.
Attend meetings as required.
Communicate with other Knowles departments regarding customer related issues.
Required Qualifications
Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
Experience with Oracle and SalesForce a plus, but not necessary.
Strong customer service skills for both internal and external customers.
Due to government regulations, this position requires access to ITAR‑controlled information. Therefore, candidates must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).
EOE/M/F/D/V
#J-18808-Ljbffr