Customer Service Representative
OLDCASTLE INFRASTRUCTURE, INC., Littleton, CO, United States
Job Summary
This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.
Job Location This position will be based out of our location in Littleton, CO.
Job Responsibilities
Process and support customers' inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering, and sales
Follow up on inquiries for customer issue resolution and product design; process escalations when needed
Coordinate with different departments to resolve customer's requests in an effective manner
Manage and process small customer orders
Characteristics of the Successful Candidate Include
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
Effective Team Player with the ability to work independently
Energetic, able to provide and receive feedback
A willingness to take instruction and be accountable for their duties
Skilled user in MS Office programs (NetSuite a plus)
Customer focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work in an effective mannerAble to deal with client escalations in a respectful and effective manner
Has a keen interest in personal development; i.e., learning the business, product application, intercommunication skills, etc.
Job Requirements
1+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of Microsoft Excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Job Salary
This role has a range of $30-$32/hr + 5% annual bonus
Vacation hours of two weeks per year
Sick leave benefits up to 56 hours per annum
401k plan
Short-term and long-term disability benefits
11 paid holidays per year
Annual community volunteer paid day
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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Job Location This position will be based out of our location in Littleton, CO.
Job Responsibilities
Process and support customers' inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering, and sales
Follow up on inquiries for customer issue resolution and product design; process escalations when needed
Coordinate with different departments to resolve customer's requests in an effective manner
Manage and process small customer orders
Characteristics of the Successful Candidate Include
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
Effective Team Player with the ability to work independently
Energetic, able to provide and receive feedback
A willingness to take instruction and be accountable for their duties
Skilled user in MS Office programs (NetSuite a plus)
Customer focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work in an effective mannerAble to deal with client escalations in a respectful and effective manner
Has a keen interest in personal development; i.e., learning the business, product application, intercommunication skills, etc.
Job Requirements
1+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of Microsoft Excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Job Salary
This role has a range of $30-$32/hr + 5% annual bonus
Vacation hours of two weeks per year
Sick leave benefits up to 56 hours per annum
401k plan
Short-term and long-term disability benefits
11 paid holidays per year
Annual community volunteer paid day
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability. CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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