Customer Service Representative
GetGo Café + Market, Cuyahoga Falls, OH, United States
Store Location
2743878: 1125 Main Street, Cuyahoga Falls, Ohio 44221
Shift Availability Days & Evenings
Time Type Full time
Essential Duties This position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction
Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code.
Facility Condition
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Merchandising
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls
Assists in maintaining proper inventory levels and shift audits.
Financial Controls
Notifies the Store Manager of any sales, cash or inventory discrepancy.
Follows Company and/or brand guidelines for product breakage or spoilage.
Security Controls
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative
May take inventory of supplies and equipment.
Attends job-related meetings (may be required to work irregular hours).
Provides regular and predictable onsite attendance.
Performs other duties as assigned by the Store Manager.
Job Requirements
High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
Ability to work as scheduled including arriving to work on time.
Ability to communicate information and ideas so others will understand.
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.
Physical Requirements
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
Ability to grasp, reach and manipulate objects with hands for entire shift.
Ability to push/pull with arms up to a force of 20 pounds.
Able to reach overhead for objects.
Ability to bend and twist at waist.
Ability to communicate orally.
Ability to operate a cash register and/or computer keyboard.
Ability to stoop, kneel, squat, bend, push, and pull.
Ability to work alone.
Be exposed to occasional noise.
Ability to stand and/or walk for an entire shift.
May require climbing a ladder to store and retrieve materials or place and remove signs.
Work Environment
Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
Exposure to occasional noise.
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Shift Availability Days & Evenings
Time Type Full time
Essential Duties This position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction
Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code.
Facility Condition
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Merchandising
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls
Assists in maintaining proper inventory levels and shift audits.
Financial Controls
Notifies the Store Manager of any sales, cash or inventory discrepancy.
Follows Company and/or brand guidelines for product breakage or spoilage.
Security Controls
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative
May take inventory of supplies and equipment.
Attends job-related meetings (may be required to work irregular hours).
Provides regular and predictable onsite attendance.
Performs other duties as assigned by the Store Manager.
Job Requirements
High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
Ability to work as scheduled including arriving to work on time.
Ability to communicate information and ideas so others will understand.
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.
Physical Requirements
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
Ability to grasp, reach and manipulate objects with hands for entire shift.
Ability to push/pull with arms up to a force of 20 pounds.
Able to reach overhead for objects.
Ability to bend and twist at waist.
Ability to communicate orally.
Ability to operate a cash register and/or computer keyboard.
Ability to stoop, kneel, squat, bend, push, and pull.
Ability to work alone.
Be exposed to occasional noise.
Ability to stand and/or walk for an entire shift.
May require climbing a ladder to store and retrieve materials or place and remove signs.
Work Environment
Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
Exposure to occasional noise.
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