Customer Service Representative
Aston Carter, Lodi, CA, United States
Job Expectations
Backlog (Accurate Dates) o Our Margins by Product Group o Customer Inquiries, Complaints & Relationships o The Relationships with all Departments o Enforcement of Policies and Procedures o Monitoring of Workload of the Teams o The Pricing Modules
Develop working rapport with our national customer base
Work strategically with customers, peers, and management
Review customer requests and provide quotes to match requirements
Follow up via email and phone to see if quotes have been won or lost
Receive and enter customer orders
Coordinate shipping to meet customer expectations
Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes.
Review and resolve customer issues that may arise
Commitment to daily learning and 100% effort
Qualifications
Strong computer skills: with emphasis using Excel and Microsoft Office. o Previous experience with ERP systems useful but not required
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Exceptional oral and written communication skills
Excellent phone call etiquette
Aptitude to develop knowledge of all products and services offered
The ability to read and interpret basic blueprints is desired but not required. o Possess some mechanical aptitude o Basic math knowledge with some geometrical functions
College, Community College degree or online classes (certificate) a plus but not required.
Enthusiasm, self-confidence and a good attitude
Skills Data entry, Order entry, Customer service, Order processing, Inventory, Sap, Microsoft office, Clerical, Purchase order, Order fulfillment, Customer service oriented, Rf scanner, Mail sorting, Erp system, Call center, Microsoft excel, Microsoft, Sales support, Erp, Email, Customer support, Logistics, Outlook, Computer skills, Customer service support, Order management, Inbound call, Administration, 10 key, Sales, Administrative support, Detail, Service, Typing, Excel data entry, Administrative assistance, Process orders, Order tracking, Order process, Shipping and receiving, Support, Filing, Purchasing, Inventory management, Transportation
Top Skills Details Data entry
Additional Skills & Qualifications
High school diploma /equivalent or comparable in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Attention to detail
Ability to multi-task
Dispatch experience preferred, but not required
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Lodi, CA.
Pay And Benefits The pay range for this position is $23.00 - $23.00/hr.
Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Lodi,CA.
Application Deadline This position is anticipated to close on Apr 13, 2026.
About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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Backlog (Accurate Dates) o Our Margins by Product Group o Customer Inquiries, Complaints & Relationships o The Relationships with all Departments o Enforcement of Policies and Procedures o Monitoring of Workload of the Teams o The Pricing Modules
Develop working rapport with our national customer base
Work strategically with customers, peers, and management
Review customer requests and provide quotes to match requirements
Follow up via email and phone to see if quotes have been won or lost
Receive and enter customer orders
Coordinate shipping to meet customer expectations
Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and accounting departments during all phases of quote and order processes.
Review and resolve customer issues that may arise
Commitment to daily learning and 100% effort
Qualifications
Strong computer skills: with emphasis using Excel and Microsoft Office. o Previous experience with ERP systems useful but not required
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Exceptional oral and written communication skills
Excellent phone call etiquette
Aptitude to develop knowledge of all products and services offered
The ability to read and interpret basic blueprints is desired but not required. o Possess some mechanical aptitude o Basic math knowledge with some geometrical functions
College, Community College degree or online classes (certificate) a plus but not required.
Enthusiasm, self-confidence and a good attitude
Skills Data entry, Order entry, Customer service, Order processing, Inventory, Sap, Microsoft office, Clerical, Purchase order, Order fulfillment, Customer service oriented, Rf scanner, Mail sorting, Erp system, Call center, Microsoft excel, Microsoft, Sales support, Erp, Email, Customer support, Logistics, Outlook, Computer skills, Customer service support, Order management, Inbound call, Administration, 10 key, Sales, Administrative support, Detail, Service, Typing, Excel data entry, Administrative assistance, Process orders, Order tracking, Order process, Shipping and receiving, Support, Filing, Purchasing, Inventory management, Transportation
Top Skills Details Data entry
Additional Skills & Qualifications
High school diploma /equivalent or comparable in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Attention to detail
Ability to multi-task
Dispatch experience preferred, but not required
Experience Level Entry Level
Job Type & Location This is a Contract to Hire position based out of Lodi, CA.
Pay And Benefits The pay range for this position is $23.00 - $23.00/hr.
Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Lodi,CA.
Application Deadline This position is anticipated to close on Apr 13, 2026.
About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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