Elvarex Customer Service Representative
Essity, Charlotte, NC, United States
Who We Are
Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Customer Service Representative Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.
About The Role Essity Health and Medical Solutions is looking for an experienced Customer Service Representative who will foster strong customer relationships encouraging positive retention. The candidate will provide superior service as the single point of contact for servicing accounts, educating customers, handling complaints, and distribution of Lymphology orders. The ideal candidate should live in Charlotte, NC.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Interacts with customers via telephone and other media (internet, fax, e‑mail, US Mail, etc.).
Creates a pleasant and professional environment to promote positive interaction with both internal and external customers.
Enter custom product orders (measurements, options, etc.) in compliance with HIPAA regulations.
Verifies product description, quantity, shipping, and billing information via computer‑based applications (SAP P19, SAP P14, et al).
Verifies accuracy of orders and contacts customers as required to ensure customer needs are met efficiently.
Who You Are
Two‑year degree or equivalent work experience required.
SAP experience beneficial.
PC application experience (word processing, spreadsheet, e‑mail, and database applications).
One year prior experience in BSN customer service beneficial.
Typing 50 WPM with 98% accuracy.
Proficient in 10‑key entry operation.
Excellent communication skills, verbal and written.
About Our DEI Culture Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords; they are practiced on an everyday basis. With a purpose of breaking barriers to wellbeing, promoting gender equality and enabling customers and consumers to lead fuller lives at all stages, DEI is in our core. As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know diverse and inclusive teams are key to innovation and profitable growth while simultaneously addressing our ambitious climate targets.
What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits Competitive annual salary + annual incentive bonus + benefits. Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
Along with competitive pay you will be eligible for the following benefits:
United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short‑term and long‑term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and a Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together | Innovation | Sustainable Working Life | Competitive Total Rewards Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com.
Together, we are improving lives, every day.
Application End Date: 12 Apr 2026
Job Requisition ID: Essity260538
#J-18808-Ljbffr
Customer Service Representative Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.
About The Role Essity Health and Medical Solutions is looking for an experienced Customer Service Representative who will foster strong customer relationships encouraging positive retention. The candidate will provide superior service as the single point of contact for servicing accounts, educating customers, handling complaints, and distribution of Lymphology orders. The ideal candidate should live in Charlotte, NC.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Interacts with customers via telephone and other media (internet, fax, e‑mail, US Mail, etc.).
Creates a pleasant and professional environment to promote positive interaction with both internal and external customers.
Enter custom product orders (measurements, options, etc.) in compliance with HIPAA regulations.
Verifies product description, quantity, shipping, and billing information via computer‑based applications (SAP P19, SAP P14, et al).
Verifies accuracy of orders and contacts customers as required to ensure customer needs are met efficiently.
Who You Are
Two‑year degree or equivalent work experience required.
SAP experience beneficial.
PC application experience (word processing, spreadsheet, e‑mail, and database applications).
One year prior experience in BSN customer service beneficial.
Typing 50 WPM with 98% accuracy.
Proficient in 10‑key entry operation.
Excellent communication skills, verbal and written.
About Our DEI Culture Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords; they are practiced on an everyday basis. With a purpose of breaking barriers to wellbeing, promoting gender equality and enabling customers and consumers to lead fuller lives at all stages, DEI is in our core. As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know diverse and inclusive teams are key to innovation and profitable growth while simultaneously addressing our ambitious climate targets.
What We Can Offer You At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits Competitive annual salary + annual incentive bonus + benefits. Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
Along with competitive pay you will be eligible for the following benefits:
United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short‑term and long‑term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and a Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together | Innovation | Sustainable Working Life | Competitive Total Rewards Additional Information The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com.
Together, we are improving lives, every day.
Application End Date: 12 Apr 2026
Job Requisition ID: Essity260538
#J-18808-Ljbffr