Director, Revenue Cycle Partnership Performance
Baylor University Medical Center, Dallas, TX, United States
Director, Revenue Cycle Partnership Performance
Under the direction of the System Director, Revenue Cycle Performance, the Director, Revenue Cycle Partnership Performance leads strategic efforts to oversee and optimize revenue cycle performance for partnership entities utilizing BSWH's centralized infrastructure. This role serves as the primary liaison between Revenue Cycle Operations and partner entity leadership, translating performance data into actionable insights while collaborating with operational leaders to identify barriers, constraints, workflow challenges, and system limitations. The Director supports the development of performance standards and communication frameworks to ensure scalable, high-touch oversight and partners across Finance, Compliance, IT, Revenue Integrity, Managed Care, and regional leadership to drive transparency, accountability, and sustainable results. Serve as the primary point of contact for partnership entities utilizing BSWH revenue cycle services, ensuring clear and consistent communication of performance outcome. Translate revenue cycle metrics, trends, and operational data into actionable insights for partner executives and regional stakeholders. Lead structured partnership performance reviews, including presentation of KPIs, risk areas, improvement plans, and financial impact analysis. Partner with Revenue Cycle Operations to understand workflow barriers, staffing challenges, system limitations, and process gaps impacting partnership performance. Coordinate cross-functional efforts to resolve escalated issues affecting revenue capture, cash flow, denial performance, and reimbursement accuracy. Identify performance variation across regions or entities and collaborate with operations to implement best practices and standardization strategies. Support onboarding, integration, and performance oversight for new partnership entities as the portfolio expands. Escalate systemic risks and financial exposure to senior leadership with recommended mitigation strategies. Leverage analytics tools, dashboards, and system capabilities (including Epic and reporting platforms) to enhance performance visibility and responsiveness. Operate effectively within a matrixed environment, influencing stakeholders without direct authority to achieve aligned outcomes. Coordinate across departments and regions to ensure partnership expectations are balanced with operational feasibility. Partner with stakeholders to present operational challenges along with actionable plans for resolution. Highly organized with the ability to manage multiple partnerships, priorities, and complex issues simultaneously. Strong written and verbal communication skills, with the ability to translate complex data into clear business insights. Ability to manage competing priorities in a high-visibility, high-accountability environment. Demonstrated ability to build trust with executive stakeholders, operational leaders, and regional teams. Proven success leading cross-functional initiatives and influencing outcomes in a matrixed organization. Strategic mindset with the ability to align partnership performance with broader organizational goals. Strong understanding of revenue cycle operations, workflows, and performance drivers across hospital and professional settings Experience with Epic EHR, including Hospital Billing, Professional Billing, and reporting functionality. Strong analytical and data interpretation skills Excellent executive-level presentation skills Ability to navigate complex stakeholder dynamics while maintaining operational integrity. Strong understanding of healthcare reimbursement methodologies and compliance standards
Under the direction of the System Director, Revenue Cycle Performance, the Director, Revenue Cycle Partnership Performance leads strategic efforts to oversee and optimize revenue cycle performance for partnership entities utilizing BSWH's centralized infrastructure. This role serves as the primary liaison between Revenue Cycle Operations and partner entity leadership, translating performance data into actionable insights while collaborating with operational leaders to identify barriers, constraints, workflow challenges, and system limitations. The Director supports the development of performance standards and communication frameworks to ensure scalable, high-touch oversight and partners across Finance, Compliance, IT, Revenue Integrity, Managed Care, and regional leadership to drive transparency, accountability, and sustainable results. Serve as the primary point of contact for partnership entities utilizing BSWH revenue cycle services, ensuring clear and consistent communication of performance outcome. Translate revenue cycle metrics, trends, and operational data into actionable insights for partner executives and regional stakeholders. Lead structured partnership performance reviews, including presentation of KPIs, risk areas, improvement plans, and financial impact analysis. Partner with Revenue Cycle Operations to understand workflow barriers, staffing challenges, system limitations, and process gaps impacting partnership performance. Coordinate cross-functional efforts to resolve escalated issues affecting revenue capture, cash flow, denial performance, and reimbursement accuracy. Identify performance variation across regions or entities and collaborate with operations to implement best practices and standardization strategies. Support onboarding, integration, and performance oversight for new partnership entities as the portfolio expands. Escalate systemic risks and financial exposure to senior leadership with recommended mitigation strategies. Leverage analytics tools, dashboards, and system capabilities (including Epic and reporting platforms) to enhance performance visibility and responsiveness. Operate effectively within a matrixed environment, influencing stakeholders without direct authority to achieve aligned outcomes. Coordinate across departments and regions to ensure partnership expectations are balanced with operational feasibility. Partner with stakeholders to present operational challenges along with actionable plans for resolution. Highly organized with the ability to manage multiple partnerships, priorities, and complex issues simultaneously. Strong written and verbal communication skills, with the ability to translate complex data into clear business insights. Ability to manage competing priorities in a high-visibility, high-accountability environment. Demonstrated ability to build trust with executive stakeholders, operational leaders, and regional teams. Proven success leading cross-functional initiatives and influencing outcomes in a matrixed organization. Strategic mindset with the ability to align partnership performance with broader organizational goals. Strong understanding of revenue cycle operations, workflows, and performance drivers across hospital and professional settings Experience with Epic EHR, including Hospital Billing, Professional Billing, and reporting functionality. Strong analytical and data interpretation skills Excellent executive-level presentation skills Ability to navigate complex stakeholder dynamics while maintaining operational integrity. Strong understanding of healthcare reimbursement methodologies and compliance standards