Director Hotel Ops – W Las Vegas
MGM Resorts International, Las Vegas, NV, United States
Director Hotel Ops – W Las Vegas page is loaded## Director Hotel Ops – W Las Vegaslocations:
Property - Mandalay Baytime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
273737Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**The Director Hotel Ops provides direction and leadership for the property’s Hotel team, consistent with the MGM and/or partnership’s brand (if applicable). Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the hotel division, including Front Office, Front Services, Group Reservations & Services and VIP Services. Ensure brand integrity, high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.
**THE DAY-TO-DAY:*** Works closely with senior leadership to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations* Serve as the as the primary ambassador for brand partnerships ensuring alignment with standards and lifestyle positioning.* Own the end-to-end guest journey within the tower, from arrival to departure* Partner with Brand Marketing, and Operations teams to activate programming, service rituals, and signature moments unique to brand partnerships.* Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all hotel operations team* Responsible for employee engagement of the hotel operations team, utilizing the tools provided and through coaching, training, rewards and development* Provides leadership and direction to maintain and improve the guest experience within hotel operations, consistent with the company’s service standards* Interviews, selects, trains, supervises, counsels and coach's hotel operations staff for the efficient operation of the department**THE IDEAL CANDIDATE:*** The ideal candidate will have 4+ years of relevant experience in hospitality operations, preferably within a resort or large-scale hotel environment.* They will possess a solid understanding of hotel operations and guest service standards, along with working knowledge of hotel management systems and operational processes.* The candidate should be comfortable operating in a fast-paced setting, supporting seamless daily operations while contributing to an elevated guest experience.**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr
Property - Mandalay Baytime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
273737Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**The Director Hotel Ops provides direction and leadership for the property’s Hotel team, consistent with the MGM and/or partnership’s brand (if applicable). Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the hotel division, including Front Office, Front Services, Group Reservations & Services and VIP Services. Ensure brand integrity, high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.
**THE DAY-TO-DAY:*** Works closely with senior leadership to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations* Serve as the as the primary ambassador for brand partnerships ensuring alignment with standards and lifestyle positioning.* Own the end-to-end guest journey within the tower, from arrival to departure* Partner with Brand Marketing, and Operations teams to activate programming, service rituals, and signature moments unique to brand partnerships.* Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all hotel operations team* Responsible for employee engagement of the hotel operations team, utilizing the tools provided and through coaching, training, rewards and development* Provides leadership and direction to maintain and improve the guest experience within hotel operations, consistent with the company’s service standards* Interviews, selects, trains, supervises, counsels and coach's hotel operations staff for the efficient operation of the department**THE IDEAL CANDIDATE:*** The ideal candidate will have 4+ years of relevant experience in hospitality operations, preferably within a resort or large-scale hotel environment.* They will possess a solid understanding of hotel operations and guest service standards, along with working knowledge of hotel management systems and operational processes.* The candidate should be comfortable operating in a fast-paced setting, supporting seamless daily operations while contributing to an elevated guest experience.**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer.
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.
For more information about MGM Resorts International, including our
and commitment to diversity and inclusion, please visit . For California residents, also see our
that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr