Senior Director of Membership & Wellness
The National Council of Young Men’s Christian Associations of the United States of America, Livingston, NJ, United States
The Senior Membership & Wellness Director provides strategic and operational leadership for membership growth, retention, and wellness services and programming at the West Essex YMCA. Serving as a senior leader, this role drives business development, continuous quality improvement, and innovative initiatives that advance branch strategic goals while ensuring safety, compliance, and exceptional member engagement. The Director fosters a welcoming and inclusive culture, advances the YMCA’s mission of youth development, healthy living, and social responsibility, and provides oversight for multiple programs/services through direct supervision of department leadership. The role oversees program quality and safety, sets performance expectations and KPIs, ensures alignment to association standards, and builds and maintains strong community partnerships while collaborating with branch and association leadership to drive engagement, revenue, and community impact.
Qualifications
Bachelor's degree in Health, Business, Management, or related field preferred.
Minimum of 5 years of progressive leadership experience in sales, membership, wellness, fitness, or program operations, with demonstrated success leading managers/program leaders (e.g., Program Directors) and driving revenue and engagement results.
Strong knowledge of membership practices, wellness programming, and customer service excellence.
Demonstrated leadership, communication, and relationship‑building skills.
Preferred: Experience overseeing multiple program areas and budgets within a complex, member-focused organization (multi-department or multi-site), with a strong track record of developing leaders.
Proficiency in Microsoft Office; experience with membership or CRM systems preferred.
Ability to work a flexible schedule including evenings, weekends, and holidays.
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Qualifications
Bachelor's degree in Health, Business, Management, or related field preferred.
Minimum of 5 years of progressive leadership experience in sales, membership, wellness, fitness, or program operations, with demonstrated success leading managers/program leaders (e.g., Program Directors) and driving revenue and engagement results.
Strong knowledge of membership practices, wellness programming, and customer service excellence.
Demonstrated leadership, communication, and relationship‑building skills.
Preferred: Experience overseeing multiple program areas and budgets within a complex, member-focused organization (multi-department or multi-site), with a strong track record of developing leaders.
Proficiency in Microsoft Office; experience with membership or CRM systems preferred.
Ability to work a flexible schedule including evenings, weekends, and holidays.
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