Global Account Manager

The Global Account Manager (GAM) is accountable for driving organic revenue and profit growth at one or more strategic multinational customer(s). The GAM is responsible for building a deep understanding of the customers needs and objectives, through the development and maintenance of senior level customer relationships. This role leads an indirect, cross-functional team to build and execute a global customer strategy that drives customer satisfaction and manages opportunity and pipeline growth to exceed short-term business objectives and ensure long-term sustainability. Job Responsibilities: Build a robust opportunity pipeline, which leverages existing and future product capabilities. Focusing on decreasing time to closure and increasing overall close rate Lead contract strategy and negotiations, ensuring that enterprise and regional objectives are optimized throughout the process Expand knowledge of the customer, including but not limited to, their long-term goals & objectives, focus markets/areas, go to market strategies, and media usage by market and by product Develop a global customer strategy and business plan ensuring that H&V is positioned with products and technologies which will achieve annual and long-range plan results Act as voice of the customer. Provide regular comprehensive account updates, clearly articulating performance, challenges, relationship status, and actions required to close gaps. Work with Customer Operations to implement and coordinate customer/supplier scorecard activities to measure and improve key customer satisfaction measures. Foster positive multi-level and cross-functional customer relationships, at the C-Suite level and below Oversee and drive accountability for a non-direct internal account team made up of cross-functional stakeholders to drive strategy alignment and execution, as well as project prioritization and execution. Work closely with regional sales counterparts to oversee the revenue and profitability growth of the customer Create and direct relationships between H&V and customer Engineering/R&D teams to prioritize developments, always ensuring that H&V is in pole position for development activities Work closely with the pricing team, product management, operations, and technology to manage quotes, product commercialization and other cross-functional activities with the customer Provide input into the demand planning processes for revenue forecasting Qualifications: BA or BS in business or technical discipline or significant related experience; MBA preferred Minimum of 7 years experience in commercial sales with experience building executive level relationships at large multinational accounts; filtration industry experience a plus Strong customer advocate Demonstrated ability to grow sales and revenue in a highly technical market Skilled at negotiation, capable of influencing the client at senior levels Demonstrated ability to lead indirect reports through collaboration to enhance the customer experience Comfort in communication with all levels of the company Proficient verbal and written communicator; polished presentation skills Eligibility Requirements: Willingness to travel up to 50% of the time This position requires access to, and appropriate handling of ITAR related information Hollingsworth & Vose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.