Global Account Manager
Zeus Industrial Products, Orangeburg, SC, United States
Global Account Manager
The Global Account Manager will be responsible for the development and successful execution of strategic initiatives within identified multinational/global account(s) to drive revenue growth and maximize profitability in support of the Zeus strategic plan. The GAM will demonstrate a thorough understanding of the customer's business including, but not limited to, key stakeholders, product offerings, markets served, competitive positioning, outsourcing/insourcing activity, and strategic business planning initiatives. As the primary relationship owner, the GAM will implement and align account plans that aim to support the customer's strategic objectives while establishing a position of strength for Zeus as a preferred supplier and valued partner. Responsibilities
Build trust and credibility at all levels of the customer's organization, including decision-makers across the customer's business functions and including senior management and/or C-suite; advocate for the customer inside Zeus and be viewed as a true partner and resource by the customer Manage both the day-to-day and strategic, maintaining a balanced approach to superior customer service and strategic account planning, quarterly results and long-term account goals; proactively lead, manage and execute the sales process from start to finish; anticipate customer needs and requirements, ensuring that they are met every step of the way from sale to execution; act as a team leader internally and externally during the entire sales process Use customer organizational charts to outline customers' formal structure and roles in the buying process and articulate them in a stakeholder map in CRM to identify the most influential stakeholders and create a relationship and business strategy for each of these key players Build and maintain a comprehensive account profile that identifies key stakeholders, markets served and associated product portfolio, customer's competitive position, and general operating/performance metrics for global business units/locations Develop and implement an integrated account plan, aligning Zeus customer-facing activities and KPIs with key areas of customer focus to leverage position of strength for Zeus and maximize value to customer Effectively leverage cross functional and/or regional teams (market/product managers, technical/engineering specialists, quality representatives, CI, etc.) to address strategic account needs, recognizing external organizational, national, and international cultural differences Identify and monitor Zeus' competitive position within account to identify/anticipate potential threats and opportunities Serve as primary relationship owner and point of contact for key customer stakeholders as well as liaison for regional Zeus teams and resource personnel Continuously prioritize and realign strategies to ensure financial goals and key metrics are consistently achieved and that Zeus remains the preferred supplier Identify, map and communicate pipeline opportunities; work with marketing team to capitalize using push and pull strategies Lead annual budgeting activity, tracking, accounting for, and communicating any associated variance Meet regularly with regional sales/BD teams to ensure that strategies in account plan are being caught and executed accordingly Conduct QBRs and other performance reviews, both at customer and internally, to ensure appropriate sharing of information and associated coordination of activity Work closely with marketing team to ensure appropriate product positioning, collateral, and general marcom activity to support customer and maximize benefit to Zeus Oversee and direct activity related to contract negotiation, supply agreements, pricing and profitability metrics, working with sales and marketing management teams to ensure maintenance of current business and continued development of new business Work with cross functional Zeus personnel to ensure that products and collateral are properly positioned in customer's markets Conduct regular internal review of account plan with regional sales, management, and executive teams to track progress, identify gaps, review wins/misses, plan, etc. Qualifications
Bachelor's degree in a related field 15 years sales or marketing experience Knowledge of plastics industry preferred Good communication and interpersonal skills Good organizational skills Ability to successfully work in a team environment and independently Problem Solving and analytical skills with the ability to prioritize multiple projects Strong attention to detail and accuracy Must be highly organized Goal-oriented Knowledge of the medical device industry Comfortable with computers and working knowledge in Windows, Outlook, PowerPoint, and contact management software Travel 25-50% About Us
Zeus Industrial Products, headquartered in Orangeburg, South Carolina, is the world's leading polymer extrusion manufacturer and material science innovator. More than 50 years of experience in medical, aerospace, energy, automotive, fiber optics, and more allows us to set the bar high. Zeus is a great place to work. Expectations are high; our work is meticulous and very precise. Zeus offers an opportunity to join a very successful, family-oriented team. Our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. We are a leader in our field and have great relationships with our customers and team members. Many of our team members are the best at what they do in the world. Our customers are leaders in their fields. Our products help save lives. Continuous Improvement is a way of life at Zeus. Successful candidates will have a desire and ability to take our manufacturing process to the next level. Expectations are high; our work is meticulous and very precise. You must possess the ability to work independently; and the desire to learn a variety of skills. The ability to communicate clearly is imperative, as is the ability to manipulate data using various software packages. At Zeus, what we do matters, and we pride ourselves in "Turning polymers into possibilities." Expectations are high; our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. Our employees and our customers are at the center of everything we do. Those relationships have been built on a foundation that is supported by our Mission and Vision: Our Mission: Provide Solutions Enable Innovation Enhance Lives Our Vision: Working Together Doing It Better Zeus is an exciting, innovative company that offers competitive pay and a great benefits package. As we continue to push the boundaries of polymer science, we're constantly in need of new ideas, new expertise, and new team members. Are you ready to join us?
The Global Account Manager will be responsible for the development and successful execution of strategic initiatives within identified multinational/global account(s) to drive revenue growth and maximize profitability in support of the Zeus strategic plan. The GAM will demonstrate a thorough understanding of the customer's business including, but not limited to, key stakeholders, product offerings, markets served, competitive positioning, outsourcing/insourcing activity, and strategic business planning initiatives. As the primary relationship owner, the GAM will implement and align account plans that aim to support the customer's strategic objectives while establishing a position of strength for Zeus as a preferred supplier and valued partner. Responsibilities
Build trust and credibility at all levels of the customer's organization, including decision-makers across the customer's business functions and including senior management and/or C-suite; advocate for the customer inside Zeus and be viewed as a true partner and resource by the customer Manage both the day-to-day and strategic, maintaining a balanced approach to superior customer service and strategic account planning, quarterly results and long-term account goals; proactively lead, manage and execute the sales process from start to finish; anticipate customer needs and requirements, ensuring that they are met every step of the way from sale to execution; act as a team leader internally and externally during the entire sales process Use customer organizational charts to outline customers' formal structure and roles in the buying process and articulate them in a stakeholder map in CRM to identify the most influential stakeholders and create a relationship and business strategy for each of these key players Build and maintain a comprehensive account profile that identifies key stakeholders, markets served and associated product portfolio, customer's competitive position, and general operating/performance metrics for global business units/locations Develop and implement an integrated account plan, aligning Zeus customer-facing activities and KPIs with key areas of customer focus to leverage position of strength for Zeus and maximize value to customer Effectively leverage cross functional and/or regional teams (market/product managers, technical/engineering specialists, quality representatives, CI, etc.) to address strategic account needs, recognizing external organizational, national, and international cultural differences Identify and monitor Zeus' competitive position within account to identify/anticipate potential threats and opportunities Serve as primary relationship owner and point of contact for key customer stakeholders as well as liaison for regional Zeus teams and resource personnel Continuously prioritize and realign strategies to ensure financial goals and key metrics are consistently achieved and that Zeus remains the preferred supplier Identify, map and communicate pipeline opportunities; work with marketing team to capitalize using push and pull strategies Lead annual budgeting activity, tracking, accounting for, and communicating any associated variance Meet regularly with regional sales/BD teams to ensure that strategies in account plan are being caught and executed accordingly Conduct QBRs and other performance reviews, both at customer and internally, to ensure appropriate sharing of information and associated coordination of activity Work closely with marketing team to ensure appropriate product positioning, collateral, and general marcom activity to support customer and maximize benefit to Zeus Oversee and direct activity related to contract negotiation, supply agreements, pricing and profitability metrics, working with sales and marketing management teams to ensure maintenance of current business and continued development of new business Work with cross functional Zeus personnel to ensure that products and collateral are properly positioned in customer's markets Conduct regular internal review of account plan with regional sales, management, and executive teams to track progress, identify gaps, review wins/misses, plan, etc. Qualifications
Bachelor's degree in a related field 15 years sales or marketing experience Knowledge of plastics industry preferred Good communication and interpersonal skills Good organizational skills Ability to successfully work in a team environment and independently Problem Solving and analytical skills with the ability to prioritize multiple projects Strong attention to detail and accuracy Must be highly organized Goal-oriented Knowledge of the medical device industry Comfortable with computers and working knowledge in Windows, Outlook, PowerPoint, and contact management software Travel 25-50% About Us
Zeus Industrial Products, headquartered in Orangeburg, South Carolina, is the world's leading polymer extrusion manufacturer and material science innovator. More than 50 years of experience in medical, aerospace, energy, automotive, fiber optics, and more allows us to set the bar high. Zeus is a great place to work. Expectations are high; our work is meticulous and very precise. Zeus offers an opportunity to join a very successful, family-oriented team. Our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. We are a leader in our field and have great relationships with our customers and team members. Many of our team members are the best at what they do in the world. Our customers are leaders in their fields. Our products help save lives. Continuous Improvement is a way of life at Zeus. Successful candidates will have a desire and ability to take our manufacturing process to the next level. Expectations are high; our work is meticulous and very precise. You must possess the ability to work independently; and the desire to learn a variety of skills. The ability to communicate clearly is imperative, as is the ability to manipulate data using various software packages. At Zeus, what we do matters, and we pride ourselves in "Turning polymers into possibilities." Expectations are high; our products are cutting-edge, our process is unique, and our quality and customer focus are second-to-none. Our employees and our customers are at the center of everything we do. Those relationships have been built on a foundation that is supported by our Mission and Vision: Our Mission: Provide Solutions Enable Innovation Enhance Lives Our Vision: Working Together Doing It Better Zeus is an exciting, innovative company that offers competitive pay and a great benefits package. As we continue to push the boundaries of polymer science, we're constantly in need of new ideas, new expertise, and new team members. Are you ready to join us?