Assistant Director of Financial Aid
Illinois CPA Society, Waco, TX, United States
Assistant Director of Financial Aid
A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.
Since 2011, Baylor has been named as one of the nation’s "Great Colleges to Work For." Great Colleges to Work For is one of the country’s largest and most respected workplace recognition programs. Each year, the program recognizes colleges and universities that receive top employee ratings across ten areas. This recognition reflects Baylor as a rewarding place to build a career.
What We’re Looking For This position will support Baylor University’s mission and vision by leading a Financial Aid team that maintains a customer‑service focus in the administration of financial aid. Strong leadership, relationship building, and communication are critical. The successful candidate will demonstrate core competencies such as facilitating a commitment to succeed, leading by example, a desire for professional growth, teaching and developing others, innovative thinking, decisiveness, and a service‑mindset to support efficient, timely, and accurate administration.
A bachelor’s degree and three years of relevant experience are required; five years are preferred. Additional education or experience will be considered in lieu of one another.
Required Skills and Qualifications
Financial Aid and Higher Education experience
Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus
Proven leadership results
Ability to lead, inspire, monitor, and supervise employees to achieve goals that contribute to Baylor’s mission
Proven ability to lead individuals and groups in instruction, training, reviewing work, documenting procedures, presenting information, and problem‑solving
Proven ability to plan and complete assignments, resolve conflicts, coordinate, and direct work with others across cross‑functional teams
Handle and delegate responsibilities
Support effective collaboration with cross‑functional teams
Commitment to active listening and effective communication
Strong written and verbal communication skills
Accurately estimate timelines and meet deadlines
Take initiative, work independently and collaboratively, and thrive in a dynamic environment
Strong knowledge of industry policies and regulations
Curious learner driven to grow in and understand more about Financial Aid, Higher Education, systems, and skill development
Strong analytical and critical thinking to review work and proactively resolve errors
Good judgment and discretion when handling confidential information and situations
Intermediate experience with Excel, Banner, Federal Student Aid, COD, NSLDS, and related systems
Additional Preferred Skills and Qualifications
Knowledge of current Department of Education regulations and Title IV Aid programs
Knowledge of institutional, state, and private aid programs, requirements, and regulations
Knowledge of aid administration in conjunction with athletic aid eligibility, including NCAA, Big 12, and Baylor policies
Advanced Excel skills and experience with reporting and data analysis
Strong analytical skills to identify patterns, gaps, research solutions, assess performance, and support the implementation of processes, procedures, and policies
A hybrid work arrangement will be considered on a case‑by‑case basis.
Must be able to travel outside of the state of Texas.
Applicants must currently be authorized to work in the United States on a Full‑Time basis.
What You Will Do
Direct supervision and leadership of a Financial Aid team
Lead in development and coaching of staff
Maintain up‑to‑date knowledge in aid administration for accurate and timely processing
Leadership in daily, monthly, and annual audits and reconciliation of financial aid programs
Analyze data to proactively identify error resolution for compliance and student experience
Report patterns in data to the supervisor for training or policy changes to improve efficiency and compliance
Maintain stewardship of accurate, compliant aid administration
Maintain thorough knowledge of federal, state, NCAA, Big 12, and university regulations, policies, and procedures
Develop necessary policies and procedures
Support training for the Financial Aid Processing team and cross‑functional training in Financial Aid, Enrollment Management, and Baylor University
Research and respond to requests from team members to support customer service and student experience
Partner with the Student Financial Aid Tech Team in automation setup, performance, and report preparation to support Financial Aid Operations
Assist with special projects and other tasks assigned by the supervisor
Travel for training and events as needed
Perform all other duties as assigned to support Baylor’s mission
Comply with University policies
Maintain regular and punctual attendance
What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor’s benefits plan supports your wellbeing and allows you to be a part of a vibrant and active campus life.
Explore & Engage Learn more about Baylor and our strategic vision. Also, explore our hometown of Waco and the many local opportunities. If you are new to Central Texas, this is Waco!
About Us Baylor University, a private not‑for‑profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti‑discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Equal Opportunity requirements. Baylor’s Notice of Non‑Discrimination may be read online.
To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/20029
#J-18808-Ljbffr
Since 2011, Baylor has been named as one of the nation’s "Great Colleges to Work For." Great Colleges to Work For is one of the country’s largest and most respected workplace recognition programs. Each year, the program recognizes colleges and universities that receive top employee ratings across ten areas. This recognition reflects Baylor as a rewarding place to build a career.
What We’re Looking For This position will support Baylor University’s mission and vision by leading a Financial Aid team that maintains a customer‑service focus in the administration of financial aid. Strong leadership, relationship building, and communication are critical. The successful candidate will demonstrate core competencies such as facilitating a commitment to succeed, leading by example, a desire for professional growth, teaching and developing others, innovative thinking, decisiveness, and a service‑mindset to support efficient, timely, and accurate administration.
A bachelor’s degree and three years of relevant experience are required; five years are preferred. Additional education or experience will be considered in lieu of one another.
Required Skills and Qualifications
Financial Aid and Higher Education experience
Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus
Proven leadership results
Ability to lead, inspire, monitor, and supervise employees to achieve goals that contribute to Baylor’s mission
Proven ability to lead individuals and groups in instruction, training, reviewing work, documenting procedures, presenting information, and problem‑solving
Proven ability to plan and complete assignments, resolve conflicts, coordinate, and direct work with others across cross‑functional teams
Handle and delegate responsibilities
Support effective collaboration with cross‑functional teams
Commitment to active listening and effective communication
Strong written and verbal communication skills
Accurately estimate timelines and meet deadlines
Take initiative, work independently and collaboratively, and thrive in a dynamic environment
Strong knowledge of industry policies and regulations
Curious learner driven to grow in and understand more about Financial Aid, Higher Education, systems, and skill development
Strong analytical and critical thinking to review work and proactively resolve errors
Good judgment and discretion when handling confidential information and situations
Intermediate experience with Excel, Banner, Federal Student Aid, COD, NSLDS, and related systems
Additional Preferred Skills and Qualifications
Knowledge of current Department of Education regulations and Title IV Aid programs
Knowledge of institutional, state, and private aid programs, requirements, and regulations
Knowledge of aid administration in conjunction with athletic aid eligibility, including NCAA, Big 12, and Baylor policies
Advanced Excel skills and experience with reporting and data analysis
Strong analytical skills to identify patterns, gaps, research solutions, assess performance, and support the implementation of processes, procedures, and policies
A hybrid work arrangement will be considered on a case‑by‑case basis.
Must be able to travel outside of the state of Texas.
Applicants must currently be authorized to work in the United States on a Full‑Time basis.
What You Will Do
Direct supervision and leadership of a Financial Aid team
Lead in development and coaching of staff
Maintain up‑to‑date knowledge in aid administration for accurate and timely processing
Leadership in daily, monthly, and annual audits and reconciliation of financial aid programs
Analyze data to proactively identify error resolution for compliance and student experience
Report patterns in data to the supervisor for training or policy changes to improve efficiency and compliance
Maintain stewardship of accurate, compliant aid administration
Maintain thorough knowledge of federal, state, NCAA, Big 12, and university regulations, policies, and procedures
Develop necessary policies and procedures
Support training for the Financial Aid Processing team and cross‑functional training in Financial Aid, Enrollment Management, and Baylor University
Research and respond to requests from team members to support customer service and student experience
Partner with the Student Financial Aid Tech Team in automation setup, performance, and report preparation to support Financial Aid Operations
Assist with special projects and other tasks assigned by the supervisor
Travel for training and events as needed
Perform all other duties as assigned to support Baylor’s mission
Comply with University policies
Maintain regular and punctual attendance
What You Can Expect As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor’s benefits plan supports your wellbeing and allows you to be a part of a vibrant and active campus life.
Explore & Engage Learn more about Baylor and our strategic vision. Also, explore our hometown of Waco and the many local opportunities. If you are new to Central Texas, this is Waco!
About Us Baylor University, a private not‑for‑profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti‑discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Equal Opportunity requirements. Baylor’s Notice of Non‑Discrimination may be read online.
To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/20029
#J-18808-Ljbffr