Content Marketing Manager
NICE, Hoboken, NJ, United States
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about? If you’re energized by the idea of turning complex AI innovation into compelling stories that move markets, keep reading.
As a
Content Marketing Manager , you’ll shape the voice of NICE and help define how our brand is seen and heard across the market. You’ll develop content about our cutting‑edge AI solutions for a customer experience that educates, inspires, and converts. Whether it’s high‑impact social media copy, sharp campaign messaging, thought leadership, or digital storytelling, you’ll make sure every word and visual reinforces our position as the global leader in AI‑driven customer experience. This is more than just a content role — it’s your chance to help tell the story of how NICE is powering the future of customer service for the world’s largest brands.
Responsibilities
Create, edit, and publish compelling content across channels — from web and blog to email, social media, presentations, and videos.
Partner with marketing, demand generation, and design teams to bring our campaigns to life.
Develop standout campaign copy highlighting our differentiators, market insights, and AI innovation.
Understand different audiences and develop content that connects with each, including prospects, customers, sales team, industry analysts, and more – you know who you want to reach and how to shape messaging for them.
Transform complex technology concepts into clear, powerful customer narratives.
Ensure every piece of content hits the mark and is aligned with NICE’s bold, customer‑first voice and brand standards.
Track and analyze content performance, using insights to optimize for maximum impact.
Stay ahead of market trends, competitor moves, and industry conversations.
Incorporate SEO and digital best practices to maximize content visibility.
Manage and organize our content libraries, making it easier to scale great ideas.
Share new ideas, trends, and best practices to elevate our collective impact.
Qualifications
A passion for storytelling and a genuine curiosity about AI and how it’s transforming customer experience.
Bachelor’s degree in Marketing, Communications, Journalism, or a related field (or equivalent work experience).
3–5 years of experience in content creation, copywriting, or digital marketing — ideally in tech, SaaS, or AI‑led industries.
Exceptional writing, editing, and proofreading skills — your copy is sharp, clean, and persuasive.
Ability to balance creativity with strategy, delivering content that drives results.
A keen understanding of how words and visuals work together to create impactful marketing.
Proven ability to work with cross‑functional teams.
Familiarity with digital marketing strategies and SEO fundamentals.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Team player who thrives in a fast‑paced, collaborative environment.
Growth mindset and eagerness to learn — you always look for ways to raise the bar.
Benefits Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This is an office‑based position; we are unable to hire a candidate seeking fully remote work for this position.
About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Equal Employment Opportunity NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self-Identification of Disability As a federal contractor or subcontractor, the law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
#J-18808-Ljbffr
So, what’s the role all about? If you’re energized by the idea of turning complex AI innovation into compelling stories that move markets, keep reading.
As a
Content Marketing Manager , you’ll shape the voice of NICE and help define how our brand is seen and heard across the market. You’ll develop content about our cutting‑edge AI solutions for a customer experience that educates, inspires, and converts. Whether it’s high‑impact social media copy, sharp campaign messaging, thought leadership, or digital storytelling, you’ll make sure every word and visual reinforces our position as the global leader in AI‑driven customer experience. This is more than just a content role — it’s your chance to help tell the story of how NICE is powering the future of customer service for the world’s largest brands.
Responsibilities
Create, edit, and publish compelling content across channels — from web and blog to email, social media, presentations, and videos.
Partner with marketing, demand generation, and design teams to bring our campaigns to life.
Develop standout campaign copy highlighting our differentiators, market insights, and AI innovation.
Understand different audiences and develop content that connects with each, including prospects, customers, sales team, industry analysts, and more – you know who you want to reach and how to shape messaging for them.
Transform complex technology concepts into clear, powerful customer narratives.
Ensure every piece of content hits the mark and is aligned with NICE’s bold, customer‑first voice and brand standards.
Track and analyze content performance, using insights to optimize for maximum impact.
Stay ahead of market trends, competitor moves, and industry conversations.
Incorporate SEO and digital best practices to maximize content visibility.
Manage and organize our content libraries, making it easier to scale great ideas.
Share new ideas, trends, and best practices to elevate our collective impact.
Qualifications
A passion for storytelling and a genuine curiosity about AI and how it’s transforming customer experience.
Bachelor’s degree in Marketing, Communications, Journalism, or a related field (or equivalent work experience).
3–5 years of experience in content creation, copywriting, or digital marketing — ideally in tech, SaaS, or AI‑led industries.
Exceptional writing, editing, and proofreading skills — your copy is sharp, clean, and persuasive.
Ability to balance creativity with strategy, delivering content that drives results.
A keen understanding of how words and visuals work together to create impactful marketing.
Proven ability to work with cross‑functional teams.
Familiarity with digital marketing strategies and SEO fundamentals.
Strong organizational skills with the ability to manage multiple projects and deadlines.
Team player who thrives in a fast‑paced, collaborative environment.
Growth mindset and eagerness to learn — you always look for ways to raise the bar.
Benefits Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This is an office‑based position; we are unable to hire a candidate seeking fully remote work for this position.
About NiCE NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Equal Employment Opportunity NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self-Identification of Disability As a federal contractor or subcontractor, the law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
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