Housing Director
Ali Forney Center, New York, NY, United States
Organization Overview
The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive.
Position Summary
This Housing Program Director is responsible for meeting the administrative and operational needs of the program related to their site(s). The Housing Program Director provides daily programmatic support and directly supervises the Overnight Supervisor, Daytime Youth Counselors, and Senior Youth Counselor. They ensure the daily needs of residents, staff, and sites are met by maintaining a physically and psychologically safe and affirming environment.
Key Responsibilities Provide daytime supervisory support and conduct regular supervision with Youth Counselors and Senior Youth Counselor.
Conduct weekly supervision with the Overnight Supervisor. Conduct weekly supervision with Daytime Senior Youth Counselors. Conduct weekly or bi-weekly supervision with full-time and part-time daytime staff as needed.
Serve as on-call support twice per month as needed. Develop systems to respond to the needs of the site. Manage site staffing needs including recruitment, hiring, and training of Youth Counselors. Monitor site census and coordinate resident bed placements with the Senior Director of Housing. Facilitate and attend weekly staff meetings including Resident Treatment Planning, Resident Clinical Treatment Meetings, Resident Advisory Board, Staff Trainings, Teambuilding, and Team Operation Meetings. Provide follow-up and support post-crisis and emergencies. Oversee monthly audits. Preside over a resident's Initial Discharge Meeting with housing leadership. Attend resident's DYCD Discharge Appeal Meeting with program leadership. Develop learning objectives to guide the development of groups and other onsite resident activities. Facilitate day-to-day crisis management and de-escalation among residents. Attend weekly supervision. Competencies
Leadership:
Ability to lead and mentor Youth Counselors, providing guidance and support as needed. Communication:
Strong verbal and written communication skills to effectively interact with residents, colleagues, and supervisors. Organizational Skills:
Excellent organizational skills to manage inventory, maintain accurate records, and handle multiple tasks efficiently. Problem-Solving:
Proficiency in identifying problems and developing effective solutions independently. Teamwork:
Ability to work collaboratively with the housing leadership, care team, and other departments. Crisis Management:
Skill in handling emergencies and managing crises with calmness and efficiency. Empathy:
Ability to understand and share the feelings of others, providing compassionate support to residents. Cultural Competency:
Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth. Adaptability:
Flexibility to adapt to changing priorities and handle various tasks within the housing environment. Training and Development:
Capability to conduct training sessions and support the professional development of Youth Counselors. Professionalism:
Maintain a respectful, hospitable, and professional atmosphere at all times. Strategic Planning:
Ability to develop and implement effective systems to meet the needs of the housing site. Conflict Resolution:
Skill in addressing and resolving grievances from staff and residents efficiently. Education Requirements
High School Diploma or Equivalent Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace. Ability to navigate and utilize online ordering systems for supplies and food. Strong written communication skills for documentation and report writing. Basic knowledge of IT troubleshooting and the ability to submit and follow up on work orders. Familiarity with crisis management tools and de-escalation techniques. Qualifications Needed
Must be highly organized and have the ability to work independently and across teams. Experience working with adolescent/young adult populations, especially within LGBTQ+ and homeless communities. Knowledge of psychosocial needs and challenges faced by LGBTQ+ and homeless youth. Strong leadership skills, previous supervisory experience preferred. Excellent interpersonal skills and the ability to provide empathetic support. Ability to handle crises calmly and effectively, utilizing appropriate de-escalation techniques. Willingness and ability to work flexible hours, including weekends and holidays. Willingness to travel between sites. Six months to one year of housing experience preferred.
Bilingual (Spanish) speaking encouraged to apply. Transgender and gender non-conforming people are encouraged to apply.
The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive.
Position Summary
This Housing Program Director is responsible for meeting the administrative and operational needs of the program related to their site(s). The Housing Program Director provides daily programmatic support and directly supervises the Overnight Supervisor, Daytime Youth Counselors, and Senior Youth Counselor. They ensure the daily needs of residents, staff, and sites are met by maintaining a physically and psychologically safe and affirming environment.
Key Responsibilities Provide daytime supervisory support and conduct regular supervision with Youth Counselors and Senior Youth Counselor.
Conduct weekly supervision with the Overnight Supervisor. Conduct weekly supervision with Daytime Senior Youth Counselors. Conduct weekly or bi-weekly supervision with full-time and part-time daytime staff as needed.
Serve as on-call support twice per month as needed. Develop systems to respond to the needs of the site. Manage site staffing needs including recruitment, hiring, and training of Youth Counselors. Monitor site census and coordinate resident bed placements with the Senior Director of Housing. Facilitate and attend weekly staff meetings including Resident Treatment Planning, Resident Clinical Treatment Meetings, Resident Advisory Board, Staff Trainings, Teambuilding, and Team Operation Meetings. Provide follow-up and support post-crisis and emergencies. Oversee monthly audits. Preside over a resident's Initial Discharge Meeting with housing leadership. Attend resident's DYCD Discharge Appeal Meeting with program leadership. Develop learning objectives to guide the development of groups and other onsite resident activities. Facilitate day-to-day crisis management and de-escalation among residents. Attend weekly supervision. Competencies
Leadership:
Ability to lead and mentor Youth Counselors, providing guidance and support as needed. Communication:
Strong verbal and written communication skills to effectively interact with residents, colleagues, and supervisors. Organizational Skills:
Excellent organizational skills to manage inventory, maintain accurate records, and handle multiple tasks efficiently. Problem-Solving:
Proficiency in identifying problems and developing effective solutions independently. Teamwork:
Ability to work collaboratively with the housing leadership, care team, and other departments. Crisis Management:
Skill in handling emergencies and managing crises with calmness and efficiency. Empathy:
Ability to understand and share the feelings of others, providing compassionate support to residents. Cultural Competency:
Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth. Adaptability:
Flexibility to adapt to changing priorities and handle various tasks within the housing environment. Training and Development:
Capability to conduct training sessions and support the professional development of Youth Counselors. Professionalism:
Maintain a respectful, hospitable, and professional atmosphere at all times. Strategic Planning:
Ability to develop and implement effective systems to meet the needs of the housing site. Conflict Resolution:
Skill in addressing and resolving grievances from staff and residents efficiently. Education Requirements
High School Diploma or Equivalent Technical Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace. Ability to navigate and utilize online ordering systems for supplies and food. Strong written communication skills for documentation and report writing. Basic knowledge of IT troubleshooting and the ability to submit and follow up on work orders. Familiarity with crisis management tools and de-escalation techniques. Qualifications Needed
Must be highly organized and have the ability to work independently and across teams. Experience working with adolescent/young adult populations, especially within LGBTQ+ and homeless communities. Knowledge of psychosocial needs and challenges faced by LGBTQ+ and homeless youth. Strong leadership skills, previous supervisory experience preferred. Excellent interpersonal skills and the ability to provide empathetic support. Ability to handle crises calmly and effectively, utilizing appropriate de-escalation techniques. Willingness and ability to work flexible hours, including weekends and holidays. Willingness to travel between sites. Six months to one year of housing experience preferred.
Bilingual (Spanish) speaking encouraged to apply. Transgender and gender non-conforming people are encouraged to apply.