Senior Account Manager
Nexxen, Los Angeles, CA, United States
Senior Account Manager
The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results. Duties/Responsibilities: Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth Assessing client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and upselling Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs Performs work directly under the supervision of Account Management Director or Manager Work closely with the other Account Managers on your team to provide support and collaboration Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team Play an important role in building team culture and empowering team members to live up to company values Desired Characteristics/skills/Experience: 4+ years in digital media or account management Previous Account Management or Client Success experience strongly preferred Experience working in a cross-functional, client-facing role with a proven ability to manage competing priorities Self-motivated to dig in to learn about products, technology, customers, and competitors Process oriented with a strict attention to detail Excellent communication, organizational, analytical, presentation, and project management skills Strong understanding of programmatic, ad tech, self-serve DSP's, SSP's, market and auction dynamics a plus Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities Minimum Required Skills/education/experience/any physical requirements: Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets. Proven verbal and written communication skills in a consultative, client-facing environment BA/BS, or graduate degree preferred with a strong academic record In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $80,000 - $96,000 the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.
The Senior Account Manager owns the client-facing relationship, post-sale. The Senior Account Manager provides superior client service through premium campaign management, relationship development, account retention & upsell activities. In addition to regular and proactive client communication, Senior Account Managers interact across Nexxen's internal departments as well as the partner landscape on behalf of their clients. The Senior Account Manager maximizes client retention and generates upsell revenue by delivering best-in-class reporting, insights, and results. Duties/Responsibilities: Cultivating relationships with existing clients to maximize client satisfaction, retention, and growth Assessing client needs to implement strategies to meet client KPIs and help drive revenue for Nexxen Work as liaison between client and internal departments to coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting Utilize Salesforce and update subsequent internal systems to ensure all campaign information is updated and accurate Deep understanding of Nexxen's entire product offering and best practices for campaign effectiveness and upselling Proactively using data, trends, market insights, and logic to develop tailored campaign recommendations and upsell opportunities for continued success Tasked with supporting regional growth goal QoQ and being primary point of contact for the customer on day-to-day account needs Performs work directly under the supervision of Account Management Director or Manager Work closely with the other Account Managers on your team to provide support and collaboration Become a Subject Matter Expert on specific aspects of the business and take ownership of knowledge sharing within the Account Management team Play an important role in building team culture and empowering team members to live up to company values Desired Characteristics/skills/Experience: 4+ years in digital media or account management Previous Account Management or Client Success experience strongly preferred Experience working in a cross-functional, client-facing role with a proven ability to manage competing priorities Self-motivated to dig in to learn about products, technology, customers, and competitors Process oriented with a strict attention to detail Excellent communication, organizational, analytical, presentation, and project management skills Strong understanding of programmatic, ad tech, self-serve DSP's, SSP's, market and auction dynamics a plus Able to contribute to a team while working with other departments and logically prioritizing various requests and responsibilities Minimum Required Skills/education/experience/any physical requirements: Outstanding computer skills including strong knowledge of brand verification partners, Salesforce, brand safety partners and ad servers PowerPoint and Excel skills, including pivot tables, chart marking, and manipulation of large data sets. Proven verbal and written communication skills in a consultative, client-facing environment BA/BS, or graduate degree preferred with a strong academic record In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $80,000 - $96,000 the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.