MRO Sales Account Manager

A leading provider in the aviation maintenance, repair, and overhaul (MRO) sector, this organization specializes in the servicing of commercial aircraft engines for customers worldwide. Operating as part of a global network, the company delivers high-quality, cost-effective maintenance solutions supported by advanced engineering expertise and industry best practices.

A strong understanding of MRO work scope evaluation for commercial aircraft engines is essential to accurately assess and quote maintenance requests. The CAM is expected to continuously strengthen customer relationships and contribute to overall business success.

Extensive knowledge of MRO work scope review on commercial engines such as LEAP, GEnx, GE90, CF6-80,CF34, CFM56 and any other commercial engines is required to accurately evaluate and quote maintenance project requests.

Duties and Responsibilities

• Respond promptly to incoming customer calls and emails regarding service requests, ensuring timely delivery of repair quotes in line with customer expectations.
• Assess work scope requirements and coordinate with production and quality teams to confirm internal capability and capacity.
• Collaborate with sales and support teams to develop accurate and competitive pricing using fixed, time-and-materials, or other pricing models.
• Prepare and submit quotes to customers, ensuring all follow-up actions are completed in a timely manner.
• Coordinate with operations and quality teams to confirm staffing, qualifications, and tooling availability to meet turnaround time commitments.
• Review technical documentation with engineering and operations teams to ensure all project requirements are clearly understood and supported.
• Maintain and update internal project tracking systems, initiate work packages, and ensure all pre-project checklists are completed.
• Ensure projects are properly opened and recorded across all required systems.
• Maintain regular communication with customers, including providing weekly status updates, documenting additional findings, and adjusting work scope and pricing as needed.
• Collaborate with management and sales teams to review and update annual work scope pricing.
• Conduct post-project reviews with operations, finance, and sales to evaluate profitability and identify schedule variances.
• Verify that finance teams receive accurate project data reflecting any scope changes to ensure correct and timely billing.
• Identify opportunities to expand maintenance capabilities based on customer needs and market trends.
• Represent the organization at industry events and conferences.

Required Skills and Qualifications

• 3–5 years of experience in aviation MRO, with hands-on experience in customer service or maintenance management.
• Strong understanding of MRO technical data and OEM requirements.
• Experience in preparing sales quotes and managing projects.
• Demonstrates accountability and reliability in delivering commitments.
• Professional and effective communication skills, both written and verbal.
• Strong interpersonal skills with the ability to collaborate across teams.
• Proficiency in MS Office (especially Excel); ERP system experience (e.g., SAP) is advantageous.
• Team-oriented mindset with strong problem-solving and critical-thinking abilities.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Strong leadership, organizational, and time management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Effective presentation skills in both group and one-on-one settings.
• Proactive, innovative thinker with strong analytical abilities.
• Ability to prioritize tasks and make sound decisions quickly.
• Takes full ownership of the end-to-end customer relationship.

Apply to

Sarah-Jane Gaffney

Peak Performance Recruitment Ltd.

Specialist to the Aircraft Leasing & Finance Industry

Email: SarahJane@aircraftleasing.ie

Tel: +353 42 941 9659

Mob: +353 87 692 3910

www.aircraftleasing.ie