Bilingual Customer Service Representative

Earn $18-$19/hr + $600 Sign-On Bonus + Monthly Bonuses — Weekly Pay + Real Career Growth Turn your bilingual skills into higher earnings and long-term advancement with a stable, growing auto finance company. In this role, you’ll help customers resolve early-stage and delinquent auto loan accounts while building negotiation expertise in a performance-driven call center environment. Your results directly impact your monthly bonus potential and open the door to internal promotions. If you’re goal-oriented and motivated by incentives, this is your opportunity to stand out and grow. Location Fort Worth, TX 76137 | Onsite Compensation & Schedule $18.00–$19.00/hr (based on experience) Weekly pay 8-hour shifts scheduled in advance Shifts fall between 7:00 AM – 10:00 PM (possible start times include 7 AM, 8 AM, 9 AM, or 1 PM) No overnight shifts Temp-to-Perm Must be available to work up to 2 Saturdays per month Permanent Hire Benefits $600 Sign-On Bonus Monthly performance bonuses ($350–$400) Overtime opportunities Advancement within a growing, promote-from-within organization Key Responsibilities Contact customers regarding early-stage and delinquent auto loan accounts (auto finance collections) Negotiate payment arrangements and identify practical solutions to resolve outstanding balances Manage high-volume outbound calls while handling inbound inquiries as needed Perform skip tracing (researching databases and tools to locate updated contact information) Document all account activity accurately to meet compliance and performance metrics Minimum Qualifications Bilingual English/Spanish required High School Diploma or GED required At least 1 year of recent customer service experience in a call center, collections, or accounts receivable environment Preferred Skills Experience in auto finance, loan servicing, or consumer collections Strong negotiation and objection-handling skills Ability to meet call volume and performance goals in a metric-driven environment Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy