Global Service Desk Analyst Tier II
Laveer Engineering, Rock Hill, SC, United States
Requisition Number: 31337
Company: Westinghouse Electric Co
Location:
Rock Hill, SC, US, 29730
Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
About The Role As a Global Service Desk Analyst Tier II, you will provide remote support to end-users on a variety of issues. You will resolve technical problems and respond to escalated incidents from Tier I Analysts and technical support from end-users. You will report to the Service Delivery Team Lead and be located at our Charlotte, NC location. This is an onsite role.
Key Responsibilities
Assure handling of individual incidents from call-in through resolution, including 1st level security support.
Respond to inquiries and service requests for assistance with the organizations computer system or PCs by Phone, Email and Chat queues and escalated issues from Tier 1.
2nd level technical support for internal customers for Windows 11 and above, Microsoft Office 365 applications, and Microsoft Edge.
Hardware/Software remote support by using remote control tools such as VPN connectivity and administration
Support for Network connectivity and Wireless connectivity for telecom, iPhone/iPad connectivity and synchronization for SAP, EDMS, Documentum, and other applications.
Escalate 3rd level support to resolve incidents.
Assist peers with troubleshooting, SD procedures.
Tier 1 NOC Monitoring
Tier 2 Application Support
Qualifications
Associate's degree or equivalent experience
3+years' experience in a Service Desk Role
HDI Helpdesk Professional or ITIL Foundations
Basic Networking Skills in administration, configuration and troubleshooting
Experience with Windows OS, IOS and Android OS
Familiarity in browser technology
Experience with VOIP systems (telephony)
Network+ Certification preferred
A+ preferred.
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $49,533.76 to $63,440.01 per year.
Why Westinghouse? Benefits
Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities
Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Help Desk, Information Technology, Network, Telecom, Telecommunications, Technology
#J-18808-Ljbffr
Company: Westinghouse Electric Co
Location:
Rock Hill, SC, US, 29730
Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
About The Role As a Global Service Desk Analyst Tier II, you will provide remote support to end-users on a variety of issues. You will resolve technical problems and respond to escalated incidents from Tier I Analysts and technical support from end-users. You will report to the Service Delivery Team Lead and be located at our Charlotte, NC location. This is an onsite role.
Key Responsibilities
Assure handling of individual incidents from call-in through resolution, including 1st level security support.
Respond to inquiries and service requests for assistance with the organizations computer system or PCs by Phone, Email and Chat queues and escalated issues from Tier 1.
2nd level technical support for internal customers for Windows 11 and above, Microsoft Office 365 applications, and Microsoft Edge.
Hardware/Software remote support by using remote control tools such as VPN connectivity and administration
Support for Network connectivity and Wireless connectivity for telecom, iPhone/iPad connectivity and synchronization for SAP, EDMS, Documentum, and other applications.
Escalate 3rd level support to resolve incidents.
Assist peers with troubleshooting, SD procedures.
Tier 1 NOC Monitoring
Tier 2 Application Support
Qualifications
Associate's degree or equivalent experience
3+years' experience in a Service Desk Role
HDI Helpdesk Professional or ITIL Foundations
Basic Networking Skills in administration, configuration and troubleshooting
Experience with Windows OS, IOS and Android OS
Familiarity in browser technology
Experience with VOIP systems (telephony)
Network+ Certification preferred
A+ preferred.
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $49,533.76 to $63,440.01 per year.
Why Westinghouse? Benefits
Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities
Get connected with Westinghouse on social media: Twitter | Facebook | LinkedIn | YouTube
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina
Job Segment: Help Desk, Information Technology, Network, Telecom, Telecommunications, Technology
#J-18808-Ljbffr