Concierge Representative (Spanish) - Contractor
Align Technology, Raleigh, NC, United States
Description
This position is ideal for experienced customer service professionals to join the Concierge team as a Spanish Customer Service Representative. Provide high-quality support to Spanish‑speaking consumers across multiple channels (phone, SMS). Support potential patients, dentists, orthodontists, and office staff; address inquiries, schedule appointments, and ensure a positive customer experience while collaborating with internal business partners such as Marketing and Sales teams. This role plays a key part in supporting business growth and enhancing consumer satisfaction.
Role expectations
Assist in outbound and inbound call campaigns to connect doctors and patients.
Convert prospects into valid consumers through effective communication.
Capture and respond to consumer inquiries regarding products and services.
Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
Identify and suggest improvements to enhance customer support processes.
Work with team members to develop and implement initiatives that drive success.
Consistently meet or exceed set quality and productivity metrics.
Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.
Adapt to evolving departmental processes and responsibilities.
Comply with all safety policies, practices, and procedures.
Perform other duties as assigned.
What We're Looking For
Education: Bachelor’s degree or equivalent experience preferred.
Minimum 5 years of call center customer service experience required.
Minimum 2 years of experience in the healthcare industry required.
Minimum 2 years of telesales/telemarketing experience preferred.
Skills
Excellent telephone manner with clear, concise, and professional communication.
Languages: Highly proficient in spoken and written English and Spanish, with the ability to adjust tone and language as needed.
Strong judgment skills and creative problem‑solving abilities.
High efficiency and accuracy in data entry.
Proficiency in MS Office (Outlook, Word, Excel).
Experience with Salesforce Service Cloud preferred.
Communication: Ability to effectively interact with internal and external stakeholders.
Teamwork: Ability to work independently and collaboratively in a fast‑paced environment.
Complementary Skills
Strong organizational and time‑management skills.
Adaptability to a rapidly changing work environment.
Proactive approach in seeking information and applying learned processes.
Department:
Marketing
Location:
US‑North Carolina‑Raleigh
Applicant Privacy Policy: Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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Role expectations
Assist in outbound and inbound call campaigns to connect doctors and patients.
Convert prospects into valid consumers through effective communication.
Capture and respond to consumer inquiries regarding products and services.
Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
Identify and suggest improvements to enhance customer support processes.
Work with team members to develop and implement initiatives that drive success.
Consistently meet or exceed set quality and productivity metrics.
Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.
Adapt to evolving departmental processes and responsibilities.
Comply with all safety policies, practices, and procedures.
Perform other duties as assigned.
What We're Looking For
Education: Bachelor’s degree or equivalent experience preferred.
Minimum 5 years of call center customer service experience required.
Minimum 2 years of experience in the healthcare industry required.
Minimum 2 years of telesales/telemarketing experience preferred.
Skills
Excellent telephone manner with clear, concise, and professional communication.
Languages: Highly proficient in spoken and written English and Spanish, with the ability to adjust tone and language as needed.
Strong judgment skills and creative problem‑solving abilities.
High efficiency and accuracy in data entry.
Proficiency in MS Office (Outlook, Word, Excel).
Experience with Salesforce Service Cloud preferred.
Communication: Ability to effectively interact with internal and external stakeholders.
Teamwork: Ability to work independently and collaboratively in a fast‑paced environment.
Complementary Skills
Strong organizational and time‑management skills.
Adaptability to a rapidly changing work environment.
Proactive approach in seeking information and applying learned processes.
Department:
Marketing
Location:
US‑North Carolina‑Raleigh
Applicant Privacy Policy: Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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