Business Analyst, AI Search & Digital Experience
Apex Systems, Austin, TX, United States
Job Description
Job# 3020710
Apex Systems is hiring a Senior Business Analyst to support a leading global semiconductor industry client in delivering a next‑generation, AI‑powered external search experience. This role is an excellent opportunity for someone passionate about transforming how users discover information through modern search technologies.
Position Summary Are you passionate about delivering intelligent, AI‑powered search experiences that transform how users interact with information? We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of a next‑generation external search engine for the client’s corporate website. This role is crucial in leading the transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and to support customers and partners in finding the right information quickly and efficiently.
Your Team
The client’s IT organization is well recognized as a modern IT group with a DevOps way of working. It is a diverse and high‑energy team, fostering a culture of collaboration, innovation, and continuous improvement.
Within Global Sales and Marketing IT, the focus is on enhancing internal and external applications that support the Sales and Customer journey. The team works closely with business stakeholders on strategic process improvements, developing next‑generation capabilities to provide a best‑in‑class digital experience.
GSM IT partners with vendors, including software developers and project leads, to design and implement easy‑to‑use, customer‑ready solutions leveraging SaaS, cloud services, and custom development where needed.
Job Responsibilities
Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast‑paced environment ensuring on‑time and on‑budget delivery.
Collaborate and partner with business and IT in defining, preparing and executing projects and change programs
Gather and analyze business requirements.
Understand the needs of the business on a strategic and operational level.
Develop overall project plans and approach in collaboration with the business team.
Develop high‑level functional design and create business workflows and user flows as needed.
Analyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriate.
Mitigate risks and address project obstacles as needed.
Drive implementation with the onshore/offshore software development team.
Effectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issues.
Conduct IT acceptance testing and coordinate testing with users.
Coordinate project deployment with the release management team.
May be responsible for sourcing, negotiations and managing outside vendors.
Collaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.
Monitor and report on key performance indicators (KPIs) related to search effectiveness, user satisfaction, and impact on lead generation and customer support efficiency.
Qualifications
BS or MS degree in Project Management, Computer Science or related technical discipline.
5+ years of experience as a Business Analyst and IT project management, preferably with enterprise search or AI/ML‑driven platforms.
Strong understanding of search technologies, semantic search concepts and AI/ML concepts including GenAI and LLMs.
Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi‑cultural team.
Strong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementation.
Experience using Agile methodologies and familiarity with Agile project management tools (Jira, Service Now).
Familiarity with user experience (UX) design principals, particularly in sales and marketing applications.
Excellent analytical and problem‑solving skills with a focus on enhancing digital user experiences.
Preferred Qualifications
Experience with natural language processing (NLP) and machine learning concepts applied to search optimization.
Knowledge of semiconductor industry terminology, products, and customer needs.
Understanding of accessibility standards and their application to search interfaces.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program with a company match after 12 months of tenure. Apex also offers a HSA, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, and a corporate discount savings program. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure, and offers certification discounts and other perks to associations including CompTIA and IIBA.
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Apex Systems is hiring a Senior Business Analyst to support a leading global semiconductor industry client in delivering a next‑generation, AI‑powered external search experience. This role is an excellent opportunity for someone passionate about transforming how users discover information through modern search technologies.
Position Summary Are you passionate about delivering intelligent, AI‑powered search experiences that transform how users interact with information? We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of a next‑generation external search engine for the client’s corporate website. This role is crucial in leading the transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and to support customers and partners in finding the right information quickly and efficiently.
Your Team
The client’s IT organization is well recognized as a modern IT group with a DevOps way of working. It is a diverse and high‑energy team, fostering a culture of collaboration, innovation, and continuous improvement.
Within Global Sales and Marketing IT, the focus is on enhancing internal and external applications that support the Sales and Customer journey. The team works closely with business stakeholders on strategic process improvements, developing next‑generation capabilities to provide a best‑in‑class digital experience.
GSM IT partners with vendors, including software developers and project leads, to design and implement easy‑to‑use, customer‑ready solutions leveraging SaaS, cloud services, and custom development where needed.
Job Responsibilities
Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast‑paced environment ensuring on‑time and on‑budget delivery.
Collaborate and partner with business and IT in defining, preparing and executing projects and change programs
Gather and analyze business requirements.
Understand the needs of the business on a strategic and operational level.
Develop overall project plans and approach in collaboration with the business team.
Develop high‑level functional design and create business workflows and user flows as needed.
Analyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriate.
Mitigate risks and address project obstacles as needed.
Drive implementation with the onshore/offshore software development team.
Effectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issues.
Conduct IT acceptance testing and coordinate testing with users.
Coordinate project deployment with the release management team.
May be responsible for sourcing, negotiations and managing outside vendors.
Collaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.
Monitor and report on key performance indicators (KPIs) related to search effectiveness, user satisfaction, and impact on lead generation and customer support efficiency.
Qualifications
BS or MS degree in Project Management, Computer Science or related technical discipline.
5+ years of experience as a Business Analyst and IT project management, preferably with enterprise search or AI/ML‑driven platforms.
Strong understanding of search technologies, semantic search concepts and AI/ML concepts including GenAI and LLMs.
Excellent communication with good presentation skills and ability to work with a geographically dispersed, multi‑cultural team.
Strong knowledge of software development fundamentals crossing all phases of the software development lifecycle: requirements, analysis, design, prototyping, development, testing, implementation.
Experience using Agile methodologies and familiarity with Agile project management tools (Jira, Service Now).
Familiarity with user experience (UX) design principals, particularly in sales and marketing applications.
Excellent analytical and problem‑solving skills with a focus on enhancing digital user experiences.
Preferred Qualifications
Experience with natural language processing (NLP) and machine learning concepts applied to search optimization.
Knowledge of semiconductor industry terminology, products, and customer needs.
Understanding of accessibility standards and their application to search interfaces.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program with a company match after 12 months of tenure. Apex also offers a HSA, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, and a corporate discount savings program. In terms of professional development, Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure, and offers certification discounts and other perks to associations including CompTIA and IIBA.
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