Funeral Director
Service Corporation International, Monmouth Heights at Manalapan, NJ, United States
Our associates celebrate lives. We celebrate our associates.
Job Responsibilities Arrangements Conference
Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner and updates removal status in proprietary software.
Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits such as Veteran, and promotes funeral, cemetery, crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
Responsible for reviewing and authorizing merchandise and service contract revisions.
Directing Services
Confirms authorization to proceed with service arrangements, presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional and caring manner consistent with Company standards, and remains present for graveside services per the purchase agreement.
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Inspects Services Arrangements against contractual arrangements and next of kin expectations, initiating corrective action as appropriate, and may provide instruction or guidance to services team members.
Interacts with the family to fulfill death‑care requests and obtains leads for pre‑need services.
Event Planning
Performs a variety of event planning responsibilities including resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests, producing MeM products that may include scanning photos, ordering memorabilia or stationary, creating electronic presentations, writing obituaries, and creating online memorials.
Pre‑event preparations: sets up event room with chairs, tables, flowers, guest books, and appropriate décor. Post‑event: cleans chairs, tables, floors, properly stores items, identifies property in need of repair, and courier/delivers family memorabilia to home.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
General
Works under general guidance; new associates apply licensure to business environment complying with regulations, policies, and procedures. Work may be peer‑reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance, exhibiting accountability for behaviors and ensuring regulatory compliance.
Takes initiative to discuss assignments, expectations, priorities, deadlines, and seeks guidance from manager. Notifies manager when workload is light and volunteers for additional work, adjusting effectively within new structures, processes, or cultures, and accepts additional responsibilities as requested or assigned.
Minimum Requirements Education & Licenses
Graduated from an accredited school or college of mortuary science.
Current Funeral Director license within the practicing state.
Valid state driver’s license with an acceptable driving record required to operate company‑owned vehicles.
Experience
Industry experience is preferred.
Knowledge, Skills & Abilities
Cognitive ability including reasoning, planning, problem identification, rapid learning, and applying learnings to new situations.
Process and results oriented, motivated to keep projects moving forward by removing obstacles and exploring alternatives.
Positive attitude, drive for continual industry and business understanding, and high self‑motivation.
Ability to build professional and trusting business relations.
Professional written and verbal communication skills.
Public speaking skills with the ability to influence and gain consensus.
Proficient using databases in automated processes.
Proficient MS Office skills.
Work Conditions
Environment – work is both indoors and outdoors during all seasons and weather.
Attire – professional business attire required when in contact with families.
Postures – frequent periods of sitting or standing up to 6 hours per day; frequently climbing stairs.
Physical Demands – manual dexterity required for paperwork, calculators, computers, and phone usage.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Hours – flexibility may be necessary as services may occur outside normal business hours; working nights and weekends is frequently required.
Postal Code: 07726
Category (Portal Searching): Operations
Job Location: US-NJ - Manalapan
#J-18808-Ljbffr
Job Responsibilities Arrangements Conference
Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner and updates removal status in proprietary software.
Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits such as Veteran, and promotes funeral, cemetery, crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
Responsible for reviewing and authorizing merchandise and service contract revisions.
Directing Services
Confirms authorization to proceed with service arrangements, presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional and caring manner consistent with Company standards, and remains present for graveside services per the purchase agreement.
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Inspects Services Arrangements against contractual arrangements and next of kin expectations, initiating corrective action as appropriate, and may provide instruction or guidance to services team members.
Interacts with the family to fulfill death‑care requests and obtains leads for pre‑need services.
Event Planning
Performs a variety of event planning responsibilities including resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests, producing MeM products that may include scanning photos, ordering memorabilia or stationary, creating electronic presentations, writing obituaries, and creating online memorials.
Pre‑event preparations: sets up event room with chairs, tables, flowers, guest books, and appropriate décor. Post‑event: cleans chairs, tables, floors, properly stores items, identifies property in need of repair, and courier/delivers family memorabilia to home.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
General
Works under general guidance; new associates apply licensure to business environment complying with regulations, policies, and procedures. Work may be peer‑reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance, exhibiting accountability for behaviors and ensuring regulatory compliance.
Takes initiative to discuss assignments, expectations, priorities, deadlines, and seeks guidance from manager. Notifies manager when workload is light and volunteers for additional work, adjusting effectively within new structures, processes, or cultures, and accepts additional responsibilities as requested or assigned.
Minimum Requirements Education & Licenses
Graduated from an accredited school or college of mortuary science.
Current Funeral Director license within the practicing state.
Valid state driver’s license with an acceptable driving record required to operate company‑owned vehicles.
Experience
Industry experience is preferred.
Knowledge, Skills & Abilities
Cognitive ability including reasoning, planning, problem identification, rapid learning, and applying learnings to new situations.
Process and results oriented, motivated to keep projects moving forward by removing obstacles and exploring alternatives.
Positive attitude, drive for continual industry and business understanding, and high self‑motivation.
Ability to build professional and trusting business relations.
Professional written and verbal communication skills.
Public speaking skills with the ability to influence and gain consensus.
Proficient using databases in automated processes.
Proficient MS Office skills.
Work Conditions
Environment – work is both indoors and outdoors during all seasons and weather.
Attire – professional business attire required when in contact with families.
Postures – frequent periods of sitting or standing up to 6 hours per day; frequently climbing stairs.
Physical Demands – manual dexterity required for paperwork, calculators, computers, and phone usage.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Hours – flexibility may be necessary as services may occur outside normal business hours; working nights and weekends is frequently required.
Postal Code: 07726
Category (Portal Searching): Operations
Job Location: US-NJ - Manalapan
#J-18808-Ljbffr