Leasing Ambassador - The Narrative Columbia
Landmark Properties, Inc., Columbia, SC, United States
Job Description: The primary function of the Leasing Ambassador is to deliver exceptional service to existing and prospective residents to ensure that the community’s occupancy is maximized each year. The Leasing Ambassador places customer needs, requests, and follow up as a top priority. The Leasing Ambassador should be outgoing, energetic, and creative while performing their job responsibilities. The Leasing Ambassador assists in the planning of community events, actively participates in on- and off-campus activities, and must be able to meet specific sales goals as outlined by the Sales & Marketing Manager.
Reports to:
Sales & Marketing Manager
Direct Reports:
None
Roles and Responsibilities Leasing & Marketing
Performs all responsibilities in a timely and efficient manner.
Represents the community and Landmark Properties in a professional manner.
Adheres to standards and complies with corporate procedures and government laws on Fair Housing.
Participates in resident retention programs.
Conducts all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model, and traffic follow up.
Completes and submits required materials in a timely manner such as weekly reports, guest cards, and service requests.
Responds to internet and telephone inquiries in a timely and professional manner.
General Administration
Reports on time to your shift.
Ensures confidentiality of client, resident and company information.
Attends and contributes to all staff meetings and any special or emergency meetings.
Understands and adheres to the Landmark Properties policies and procedures.
Maintains a clean and professional work environment.
Reports time and attendance.
Assists with roommate matching, transfers, and move-ins.
Understands the lease document and all related addendums and can clearly communicate all relative information to residents, prospective residents, and parents.
Participates in all move-in and move-out related activities.
Manages time efficiently and effectively.
Customer Service
Understands the needs and expectations of residents, prospective residents, clients, and vendors and exceeds their expectations.
Develops a sense of community among the residents and staff.
Maintains active and effective communication with residents, parents, and university personnel.
Contributes to the monthly newsletter and resident communications.
Maintains a positive community environment for both residents and associates and encourages participation in events and activities.
Assists in mediation and resolution of resident conflicts by encouraging respect for and appreciation of individual differences.
Walks each apartment prior to move in to ensure that the units are clean and ready for move in.
Assists in keeping the community clean by surveying common areas regularly and reporting any concerns and/or helping to clean up when necessary.
Risk Control
Understands, communicates, and enforces community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
Documents the behaviors of residents that violate the law or the community lease agreement and reports to the Community Manager.
Identifies and reports safety and security risks to the Community Manager.
Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Reports to:
Sales & Marketing Manager
Direct Reports:
None
Roles and Responsibilities Leasing & Marketing
Performs all responsibilities in a timely and efficient manner.
Represents the community and Landmark Properties in a professional manner.
Adheres to standards and complies with corporate procedures and government laws on Fair Housing.
Participates in resident retention programs.
Conducts all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model, and traffic follow up.
Completes and submits required materials in a timely manner such as weekly reports, guest cards, and service requests.
Responds to internet and telephone inquiries in a timely and professional manner.
General Administration
Reports on time to your shift.
Ensures confidentiality of client, resident and company information.
Attends and contributes to all staff meetings and any special or emergency meetings.
Understands and adheres to the Landmark Properties policies and procedures.
Maintains a clean and professional work environment.
Reports time and attendance.
Assists with roommate matching, transfers, and move-ins.
Understands the lease document and all related addendums and can clearly communicate all relative information to residents, prospective residents, and parents.
Participates in all move-in and move-out related activities.
Manages time efficiently and effectively.
Customer Service
Understands the needs and expectations of residents, prospective residents, clients, and vendors and exceeds their expectations.
Develops a sense of community among the residents and staff.
Maintains active and effective communication with residents, parents, and university personnel.
Contributes to the monthly newsletter and resident communications.
Maintains a positive community environment for both residents and associates and encourages participation in events and activities.
Assists in mediation and resolution of resident conflicts by encouraging respect for and appreciation of individual differences.
Walks each apartment prior to move in to ensure that the units are clean and ready for move in.
Assists in keeping the community clean by surveying common areas regularly and reporting any concerns and/or helping to clean up when necessary.
Risk Control
Understands, communicates, and enforces community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
Documents the behaviors of residents that violate the law or the community lease agreement and reports to the Community Manager.
Identifies and reports safety and security risks to the Community Manager.
Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr