Member Service Representative (Remote)
TEKsystems, Virginia Beach, VA, United States
Position
Member Service Representative (Account Services)
Location Remote but must live within 60 miles of Virginia Beach 23452
Job Description
Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule‑driven and structured contact center operation.
Provide information regarding Client’s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Answer 80 ‑ 100 inbound calls per shift.
Skills & Qualifications
1‑3 years of customer service experience required
Call center experience, retail, service industry, banking
Effective communication and active listening skills
High school diploma
Training (First 6‑8 weeks) Monday - Friday, 8:00am - 4:30pm (could have some onsite days of training)
FLEX Shifts available after training
Full time / Monday - Saturday (Sunday off and 1 weekday off), 12:00pm - 21:30pm
12:30pm - 10:00pm
1:00pm - 10:30pm
1:30pm - 11:00pm
Internet requirements
Must have fiber or cable internet
No wireless internet (T Mobile is not compatible)
Direct access to router
Distraction free environment / Quiet place to work
Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA.
Pay and Benefits The pay range for this position is $19.50 - $19.50 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
If interested, please answer the screener questions and apply with an updated resume!
Workplace Type This is a hybrid position in Virginia Beach, VA.
Application Deadline This position is anticipated to close on Apr 11, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location Remote but must live within 60 miles of Virginia Beach 23452
Job Description
Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule‑driven and structured contact center operation.
Provide information regarding Client’s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Answer 80 ‑ 100 inbound calls per shift.
Skills & Qualifications
1‑3 years of customer service experience required
Call center experience, retail, service industry, banking
Effective communication and active listening skills
High school diploma
Training (First 6‑8 weeks) Monday - Friday, 8:00am - 4:30pm (could have some onsite days of training)
FLEX Shifts available after training
Full time / Monday - Saturday (Sunday off and 1 weekday off), 12:00pm - 21:30pm
12:30pm - 10:00pm
1:00pm - 10:30pm
1:30pm - 11:00pm
Internet requirements
Must have fiber or cable internet
No wireless internet (T Mobile is not compatible)
Direct access to router
Distraction free environment / Quiet place to work
Job Type & Location This is a Contract to Hire position based out of Virginia Beach, VA.
Pay and Benefits The pay range for this position is $19.50 - $19.50 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
If interested, please answer the screener questions and apply with an updated resume!
Workplace Type This is a hybrid position in Virginia Beach, VA.
Application Deadline This position is anticipated to close on Apr 11, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr