Representative, Customer Service
Zeiss Group in, Hebron Estates, KY, United States
Representative, Customer Service (Finance)
How many companies can say they’ve been in business for over 177 years? ZEISS certainly can! As pioneers of science, ZEISS handles ever‑changing environments in a fast‑paced world, meeting them with cutting‑edge technology and continuous advancements. ZEISS believes that innovation and technology are key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like industrial quality & research, medical technology, consumer markets and semiconductor manufacturing technology. We are a global company with over 42,000 employees and over 4,000 in the US and Canada alone. Make a difference, come join the team!
What's the role?
The Customer Service Representative is the primary contact for our eye care professionals within the ZEISS network of labs. The team is the main liaison between our customers, sales and lab operations, ensuring accurate information between all parties for customer satisfaction.
The entry‑level representative handles a very high volume of calls daily, taking orders and providing information on order progress throughout the network. The representative is the customer’s brand ambassador and resolves basic product or service issues by clarifying complaints and following the escalation process as required.
Sounds interesting?
Here’s what you’ll do:
Manage a high volume of incoming calls for order status checks and take orders.
Perform all manual order entry functions for placing orders.
Provide accurate estimated shipping dates.
Follow up on customer requests, orders and any further issues in a timely manner.
Document and report pertinent customer feedback to management in a timely manner.
Follow safety standards and report any safety concerns to leadership.
Do you qualify?
HSD/GED required.
3–5 years proven customer service experience.
Previous experience using a computer and familiarity with email and Microsoft Office Suite.
Basic keyboarding skills including 10‑key, years & type preferred.
Previous optical experience.
Ability to multi‑task, prioritize and use time effectively.
Ability to navigate multiple systems effectively.
Basic understanding of order processing throughout the network.
Strong verbal and written communication skills.
High degree of listening and comprehension skills.
Customer orientation and ability to adapt/respond to different personalities.
Demonstrate a high degree of customer focus and a positive customer service attitude.
Willingness and ability to learn optical skills and knowledge.
Preferred Knowledge / Skills / Abilities
Experience or knowledge in optical products, order processing, or related fields.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401(k) Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type / Expected Hours of Work
This is a full‑time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an Equal Employment Opportunity / American Indian / Asian American / Black / Hispanic / Native Hawaiian / Pacific Islander / White / Disabled / Veteran Employer.
ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law.
Your ZEISS Recruiting Team:
Christina Choing
#J-18808-Ljbffr
What's the role?
The Customer Service Representative is the primary contact for our eye care professionals within the ZEISS network of labs. The team is the main liaison between our customers, sales and lab operations, ensuring accurate information between all parties for customer satisfaction.
The entry‑level representative handles a very high volume of calls daily, taking orders and providing information on order progress throughout the network. The representative is the customer’s brand ambassador and resolves basic product or service issues by clarifying complaints and following the escalation process as required.
Sounds interesting?
Here’s what you’ll do:
Manage a high volume of incoming calls for order status checks and take orders.
Perform all manual order entry functions for placing orders.
Provide accurate estimated shipping dates.
Follow up on customer requests, orders and any further issues in a timely manner.
Document and report pertinent customer feedback to management in a timely manner.
Follow safety standards and report any safety concerns to leadership.
Do you qualify?
HSD/GED required.
3–5 years proven customer service experience.
Previous experience using a computer and familiarity with email and Microsoft Office Suite.
Basic keyboarding skills including 10‑key, years & type preferred.
Previous optical experience.
Ability to multi‑task, prioritize and use time effectively.
Ability to navigate multiple systems effectively.
Basic understanding of order processing throughout the network.
Strong verbal and written communication skills.
High degree of listening and comprehension skills.
Customer orientation and ability to adapt/respond to different personalities.
Demonstrate a high degree of customer focus and a positive customer service attitude.
Willingness and ability to learn optical skills and knowledge.
Preferred Knowledge / Skills / Abilities
Experience or knowledge in optical products, order processing, or related fields.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401(k) Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Position Type / Expected Hours of Work
This is a full‑time position.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an Equal Employment Opportunity / American Indian / Asian American / Black / Hispanic / Native Hawaiian / Pacific Islander / White / Disabled / Veteran Employer.
ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law.
Your ZEISS Recruiting Team:
Christina Choing
#J-18808-Ljbffr