Luxury Leisure Travel Consultant
Internova, Woodmere, NY, United States
Luxury Leisure Travel Consultant
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. The Luxury Leisure Travel Consultant will be responsible for providing support to an Independent Advisor with a high-volume leisure business. This individual is expected to assess the client's needs and provide travel options that meet their expectations. This is a full in-office position based in our Woodmere, NY office. Research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, and full-service concierge. Investigate different travel destination options, travel prices, and customs. Suggest suitable travel options that best suit customer's needs. Is knowledgeable about world events and weather that might affect travel plans. Ensure that client is aware of all necessary travel documents and health requirements for countries to be visited. Independently review client reservations for accuracy and quality. Maintain ownership of each client record until departure to ensure all details are completed to the client's satisfaction. Access queues throughout the day Handle re-routing and exchange processes as necessary Prepare invoices, handle bookings, and manage spreadsheets Update client profiles as needed Research and provide solutions to any travel-related problem clients may experience. Maintain awareness of all airline rules and regulations and accurately applies this knowledge to all travel arrangements. Follow up with clients upon their return, obtain feedback, and offer to assist with future travel plans. Understanding and implementing AXUS digital itinerary platform (can be taught as needed). Perform additional duties/projects upon request. Qualifications: At least three (3) years of experience in the luxury leisure sector of the hospitality industry. Minimum of one (1) year of Sabre experience. Competency with all ticketing processes including exchanges. Experience with high end and high demand travelers. Ability to function in a fast paced, demanding environment with little supervision. Excellent verbal and written communication skills. Pay and benefits: Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. The Luxury Leisure Travel Consultant will be responsible for providing support to an Independent Advisor with a high-volume leisure business. This individual is expected to assess the client's needs and provide travel options that meet their expectations. This is a full in-office position based in our Woodmere, NY office. Research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, and full-service concierge. Investigate different travel destination options, travel prices, and customs. Suggest suitable travel options that best suit customer's needs. Is knowledgeable about world events and weather that might affect travel plans. Ensure that client is aware of all necessary travel documents and health requirements for countries to be visited. Independently review client reservations for accuracy and quality. Maintain ownership of each client record until departure to ensure all details are completed to the client's satisfaction. Access queues throughout the day Handle re-routing and exchange processes as necessary Prepare invoices, handle bookings, and manage spreadsheets Update client profiles as needed Research and provide solutions to any travel-related problem clients may experience. Maintain awareness of all airline rules and regulations and accurately applies this knowledge to all travel arrangements. Follow up with clients upon their return, obtain feedback, and offer to assist with future travel plans. Understanding and implementing AXUS digital itinerary platform (can be taught as needed). Perform additional duties/projects upon request. Qualifications: At least three (3) years of experience in the luxury leisure sector of the hospitality industry. Minimum of one (1) year of Sabre experience. Competency with all ticketing processes including exchanges. Experience with high end and high demand travelers. Ability to function in a fast paced, demanding environment with little supervision. Excellent verbal and written communication skills. Pay and benefits: Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy