Call Center Representative
Pride Health, Houston, TX, United States
Job title : Customer Service Representative
Job location:
Houston, TX 77086 Shift : 8-hour shift between the hours of 7 a.m.- 6 p.m. Monday-Friday length: 3 months , Possible Extension Pay : $17 - $21/hr
Education: High School Diploma/ GED
Skills: 1 year- Customer service experience within
managed care or insurance industry Or Call center experience in any industry - Required Bilingual (English-Spanish ) Required
Duties: Handles Member/Provider calls and resolves issues Acts as liaison and advocate Verifies identity and ensures HIPAA compliance Documents tasks accurately in systems Escalates issues when needed Educates members on benefits, services, and appeals Assists with PCP changes and directs resources Meets performance, quality, and productivity goals Participates in training and stays updated Maintains confidentiality of PHI
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Houston, TX 77086 Shift : 8-hour shift between the hours of 7 a.m.- 6 p.m. Monday-Friday length: 3 months , Possible Extension Pay : $17 - $21/hr
Education: High School Diploma/ GED
Skills: 1 year- Customer service experience within
managed care or insurance industry Or Call center experience in any industry - Required Bilingual (English-Spanish ) Required
Duties: Handles Member/Provider calls and resolves issues Acts as liaison and advocate Verifies identity and ensures HIPAA compliance Documents tasks accurately in systems Escalates issues when needed Educates members on benefits, services, and appeals Assists with PCP changes and directs resources Meets performance, quality, and productivity goals Participates in training and stays updated Maintains confidentiality of PHI
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.