Bilingual Customer Service Representative
SOS Holdings Group, Goldsboro, NC, United States
SOS Holdings Group manages a variety of businesses in real estate, brokerage, insurance, and tax services under its parent company, SOS Multiservice. With extensive expertise across multiple industries, SOS Holdings Group delivers exceptional solutions tailored to meet client needs. As a trusted provider of professional services, the company is dedicated to maintaining high standards of quality and customer satisfaction. Located in Goldsboro, NC, SOS Holdings Group continuously strives to create value for its customers and communities.
Role Description We are seeking a full-time Bilingual Customer Service Representative to join our Tax team in Goldsboro, NC. This on-site role involves assisting customers with inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. Responsibilities include handling customer communications, managing service requests, and maintaining accurate customer records. The role requires providing support to both English and Spanish-speaking customers while maintaining a professional and empathetic approach.
This is a role for you to grow with. We're looking for someone who wants a career, to grow with us as we promote and expand.
Qualifications
Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
Experience in Customer Support and interacting with diverse customers
Proficiency in both English and Spanish, with excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency with computer systems, software, and CRM tools is preferred
Previous experience in customer service roles is an advantage
High school diploma or equivalent is required; additional education is a plus
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Role Description We are seeking a full-time Bilingual Customer Service Representative to join our Tax team in Goldsboro, NC. This on-site role involves assisting customers with inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. Responsibilities include handling customer communications, managing service requests, and maintaining accurate customer records. The role requires providing support to both English and Spanish-speaking customers while maintaining a professional and empathetic approach.
This is a role for you to grow with. We're looking for someone who wants a career, to grow with us as we promote and expand.
Qualifications
Strong skills in Customer Service, Customer Satisfaction, and Customer Experience
Experience in Customer Support and interacting with diverse customers
Proficiency in both English and Spanish, with excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency with computer systems, software, and CRM tools is preferred
Previous experience in customer service roles is an advantage
High school diploma or equivalent is required; additional education is a plus
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