IT Help Desk Analyst
CENTRAL OREGON RADIOLOGY ASSOC., P.C., Bend, OR, United States
Job Title:
IT Help Desk Analyst Location:
Bend, Oregon Hours:
40 hours per week; 8 hours per day Monday-Friday (will participate in a call rotation which can include evenings and weekends) Wages:
Starting at $27.73 per hour; DOE, education and internal equity of current employees Position Type:
Full Time, non-exempt Benefits:
Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off Resume Required:
Yes Date Posted:
04/03/2026 Posting Expires:
Open until filled.
CORA has a pre-employment drug testing requirement for all positions.
Summary
The IT Help Desk Analyst serves as the first line of contact for all technologies and applications that support the operational mission of the organization. They interact directly with all end users, internal and external to CORA, in the resolution of all Tier I technology and application issues. They are also responsible for initial triage and escalation of all other issues requiring involvement of Tier II & III or management personnel. Interpersonal skills are vitally important to this customer service role of IT.
Reports to
IT Operations Manager
Supervision Exercised
None
Essential Duties:
This position requires regular, reliable attendance and requires a high level of attention to detail and accuracy, The consequences of even a minor mistake can be significant for both patients and providers.
Provide prompt and courteous customer service to the internal and external clinician and administrative client base. Answer, evaluate, triage and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with supported technology and applications. Diagnose and resolve technical desktop, clinical application, and end user device issues using various support tools. Must have the ability to work cohesively as part of a team and follow standard help desk procedures. Identify and escalate situations requiring attention from Tiers II & III staff. Use the help desk ticket tracking system to document requests and resolutions. Stay current with system information, changes, and updates. Assists with PC and application deployment. Provide after-hours support as part of the on-call rotation. Must have current/active driver's license and be insurable for driving through our company insurance carrier. Support information technology project-based work as needed. Must adhere to set schedule of Monday-Friday; 8:00AM - 5:00PM. Continuous/active communication with managers and co-workers. Primarily an on-site position; you must be able to report to designated office location. Occasional remote work may be permitted at supervisor or manager's discretion. Other duties as assigned.
Education and Experience
REQUIRED EXPERIENCE Minimum of an associate degree in information technology or related field with 1 year providing enterprise IT support, or equivalent education/experience. Demonstrated technical knowledge of computing hardware, operating systems, and office productivity software. With a preference towards Microsoft products. Strong technical problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. PREFERRED EXPERIENCE
More than two years working in support in an enterprise IT environment. CompTIA A+ or Network+ certification and/or higher technical education/training certificates. Healthcare experience is highly desired. Ability to communicate through written documentation of problem resolution. General understanding of networking and connectivity support. Typical Physical Demands
These typical physical demands are required with or without accommodation.
Stationary Position
Must be able to remain in a stationary position for most of the workday. Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to co-workers. Move or Transverse
Often moves about the inside of the office to access printers, filing cabinets, office machinery, etc. Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
Frequently communicate with co-workers, patients, customers who have questions about medical records or services provided. Must be able to exchange accurate information in these situations. Move, Transport
Occasionally moves paper/boxes of varying weight normally up to 10 pounds. Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
Must be able to see to assess accounts, documents, and written communications. Must have the ability to read orders or other communications on the patient and clinic's behalf.
Exposure to work
Constantly works indoors
Access Privilege
PHI:
All
PEI:
None
Building:
All Facilities
EEOC Statement
CORA is an equal opportunity employer, committed to providing employees with a work environment that is free of discrimination and harassment. Applications will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications. Reasonable accommodation can and will be provided to any employee who needs accommodation to perform the essential functions of the job if the accommodation does not cause undue hardship.
IT Help Desk Analyst Location:
Bend, Oregon Hours:
40 hours per week; 8 hours per day Monday-Friday (will participate in a call rotation which can include evenings and weekends) Wages:
Starting at $27.73 per hour; DOE, education and internal equity of current employees Position Type:
Full Time, non-exempt Benefits:
Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off Resume Required:
Yes Date Posted:
04/03/2026 Posting Expires:
Open until filled.
CORA has a pre-employment drug testing requirement for all positions.
Summary
The IT Help Desk Analyst serves as the first line of contact for all technologies and applications that support the operational mission of the organization. They interact directly with all end users, internal and external to CORA, in the resolution of all Tier I technology and application issues. They are also responsible for initial triage and escalation of all other issues requiring involvement of Tier II & III or management personnel. Interpersonal skills are vitally important to this customer service role of IT.
Reports to
IT Operations Manager
Supervision Exercised
None
Essential Duties:
This position requires regular, reliable attendance and requires a high level of attention to detail and accuracy, The consequences of even a minor mistake can be significant for both patients and providers.
Provide prompt and courteous customer service to the internal and external clinician and administrative client base. Answer, evaluate, triage and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with supported technology and applications. Diagnose and resolve technical desktop, clinical application, and end user device issues using various support tools. Must have the ability to work cohesively as part of a team and follow standard help desk procedures. Identify and escalate situations requiring attention from Tiers II & III staff. Use the help desk ticket tracking system to document requests and resolutions. Stay current with system information, changes, and updates. Assists with PC and application deployment. Provide after-hours support as part of the on-call rotation. Must have current/active driver's license and be insurable for driving through our company insurance carrier. Support information technology project-based work as needed. Must adhere to set schedule of Monday-Friday; 8:00AM - 5:00PM. Continuous/active communication with managers and co-workers. Primarily an on-site position; you must be able to report to designated office location. Occasional remote work may be permitted at supervisor or manager's discretion. Other duties as assigned.
Education and Experience
REQUIRED EXPERIENCE Minimum of an associate degree in information technology or related field with 1 year providing enterprise IT support, or equivalent education/experience. Demonstrated technical knowledge of computing hardware, operating systems, and office productivity software. With a preference towards Microsoft products. Strong technical problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. PREFERRED EXPERIENCE
More than two years working in support in an enterprise IT environment. CompTIA A+ or Network+ certification and/or higher technical education/training certificates. Healthcare experience is highly desired. Ability to communicate through written documentation of problem resolution. General understanding of networking and connectivity support. Typical Physical Demands
These typical physical demands are required with or without accommodation.
Stationary Position
Must be able to remain in a stationary position for most of the workday. Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to co-workers. Move or Transverse
Often moves about the inside of the office to access printers, filing cabinets, office machinery, etc. Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
Frequently communicate with co-workers, patients, customers who have questions about medical records or services provided. Must be able to exchange accurate information in these situations. Move, Transport
Occasionally moves paper/boxes of varying weight normally up to 10 pounds. Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
Must be able to see to assess accounts, documents, and written communications. Must have the ability to read orders or other communications on the patient and clinic's behalf.
Exposure to work
Constantly works indoors
Access Privilege
PHI:
All
PEI:
None
Building:
All Facilities
EEOC Statement
CORA is an equal opportunity employer, committed to providing employees with a work environment that is free of discrimination and harassment. Applications will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employment decisions are based on business needs, job requirements and individual qualifications. Reasonable accommodation can and will be provided to any employee who needs accommodation to perform the essential functions of the job if the accommodation does not cause undue hardship.