Customer Service Representative

Summary

Assist with the duties of the Customer Service Department in order to ensure a smooth workflow and ensure customer satisfaction.

Essential Duties & Responsibilities

• Take direction from the Customer Service Supervisor and generally be able to operate with little to no direction after training.
• Communicate with customers regarding shipping dates, confirmations of all customer orders and follow-up.
• Process customer orders with attention to detail to ensure that all requirements are met.
• Answer customer phone calls with a friendly tone, answering customer questions and providing necessary information.
• Provide list pricing quotations to small customers.
• Assist in fielding inventory inquiries from Medix sites worldwide, Medix sales, and customers.
• Produce product fill sheets, including general calculations/conversions and producing finished product labels.
• Package orders meeting proper temperature requirements and includes all necessary documentation for international and domestic shipping.
• Compare certificates of analysis to specifications to verify all criteria are met.
• Receive and place material in proper temperature-controlled areas.
• Ensures management is informed of deadlines and problems.
• Generate documentation for international shipments as needed, including SLI, commercial invoices and any other export documentation.
• Help with general tasks with the department, including lotting in materials and delivering them to the correct location.
• Assist in managing day to day logistics functions in the absence of management
• Understands and follows necessary standards and guidelines (ISO, FDA, DOT, etc.).
• Assisting Logistics with additional functions as required.

Other Duties

• Communicates on behalf of management with parties as needed to help facilitate day-to-day business matters
• Completes documentation on human biological donor program when needed.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to:

• Be detail-oriented and organized
• Multitask
• Logically look at an issue and analyze, interpret, and take relevant and accurate action toward a solution

Education/Experience

• Certificate or Associate’s Degree (AS/AA) from a college or university; and up to 5 years' related experience and/or training; or equivalent combination of education and experience