Commercial Insurance Account Manager
Jonus Group, Conyers, GA, United States
Commercial Insurance Account Manager
Job Summary
Seeking a dedicated and detail-oriented Commercial Insurance Account Manager to serve as the primary point of contact for clients, ensuring seamless communication and the delivery of exceptional service. This role involves managing a portfolio of commercial insurance accounts, providing tailored insurance solutions, and building strong relationships with clients, carriers, and internal teams. An excellent opportunity to work in a dynamic environment where contributions will directly impact clients' success and business goals.
Responsibilities
Develop and maintain strong, long-lasting relationships with commercial insurance clients to understand their business needs and provide customized solutions.
Handle account management tasks, including policy renewals, endorsements, and claims-related inquiries in a timely and accurate manner.
Partner with insurance carriers to obtain quotes, negotiate terms, and secure the best solutions for clients' coverage requirements.
Conduct coverage reviews, identify gaps, and recommend policy enhancements to meet evolving client needs.
Resolve customer issues and concerns effectively, ensuring a positive client experience and sustained satisfaction.
Collaborate with internal teams, including sales and underwriting, to ensure smooth onboarding and retention of accounts.
Maintain accurate and up-to-date client records using CRM or account management software.
Stay informed about industry trends, regulatory changes, and product developments to provide clients with expert advice and guidance.
Assist with the training and mentoring of junior team members as required.
Qualifications/Requirements
Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent work experience.
Proven experience as a Commercial Insurance Account Manager, Client Manager, or similar role, preferably within an insurance agency or brokerage setting.
Strong knowledge of commercial insurance lines, including property, liability, auto, and workers’ compensation, among others.
Holds an active P&C (Property and Casualty) insurance license.
Exceptional customer service and relationship-building skills with a client-first mindset.
Excellent verbal and written communication skills across diverse audiences.
Strong organizational and time-management abilities to handle multiple priorities and meet deadlines.
Detail-oriented with strong problem-solving and analytical skills. Proficiency in industry software, CRM platforms, and Microsoft Office Suite.
Commitment to ongoing professional development and staying current with industry standards.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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Responsibilities
Develop and maintain strong, long-lasting relationships with commercial insurance clients to understand their business needs and provide customized solutions.
Handle account management tasks, including policy renewals, endorsements, and claims-related inquiries in a timely and accurate manner.
Partner with insurance carriers to obtain quotes, negotiate terms, and secure the best solutions for clients' coverage requirements.
Conduct coverage reviews, identify gaps, and recommend policy enhancements to meet evolving client needs.
Resolve customer issues and concerns effectively, ensuring a positive client experience and sustained satisfaction.
Collaborate with internal teams, including sales and underwriting, to ensure smooth onboarding and retention of accounts.
Maintain accurate and up-to-date client records using CRM or account management software.
Stay informed about industry trends, regulatory changes, and product developments to provide clients with expert advice and guidance.
Assist with the training and mentoring of junior team members as required.
Qualifications/Requirements
Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent work experience.
Proven experience as a Commercial Insurance Account Manager, Client Manager, or similar role, preferably within an insurance agency or brokerage setting.
Strong knowledge of commercial insurance lines, including property, liability, auto, and workers’ compensation, among others.
Holds an active P&C (Property and Casualty) insurance license.
Exceptional customer service and relationship-building skills with a client-first mindset.
Excellent verbal and written communication skills across diverse audiences.
Strong organizational and time-management abilities to handle multiple priorities and meet deadlines.
Detail-oriented with strong problem-solving and analytical skills. Proficiency in industry software, CRM platforms, and Microsoft Office Suite.
Commitment to ongoing professional development and staying current with industry standards.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
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