Senior Operational Risk Officer - Consumer Bank
KeyBank, Frankfort, KY, United States
Location:
For Those Who Work At Home, Ohio
Job Summary The Senior Operational Risk Officer position resides in the 2nd Line of Defense within KeyCorp's Operational Risk Management group and will be responsible for executing risk oversight activities for the Consumer Bank and various assigned operational and enterprise risk programs, projects and activities. The ideal candidate will promote a risk culture that encourages acknowledgement and recognition of operational risks and places a high priority on risk management.
About the Job As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy, and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy. The position has responsibility for oversight of LOB Operational Risk programs and policies, which includes providing highly specialized guidance and oversight on current and emerging legal, regulatory, and operational risk issues, monitoring and measuring operational risk performance, and reviewing and challenging strategy, control design, implementation, testing, and remediation for assigned LOBs. This position is an individual contributor and reports to the Consumer Line of Business Operational Risk Oversight Director.
Essential Job Functions
Work directly with the lines of business (LOBs) to identify and assess risks, review and challenge risk assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting, ensuring line of business alignment within the Operational Risk program and framework.
Responsible for primary execution of Operational Risk oversight and help guide and influence implementation of operational policies and/or procedures to mitigate risk within appetite.
Assist with the ongoing development and implementation of the Major Line of Business (LOB) Operational Risk teams strategic plan to accomplish its Annual Operational Risk objectives, including development and implementation of Operational risk policies and procedures; assessment, monitoring and testing; and establishment of line of business accountability, escalation and reporting processes.
Develop and implement operational risk management topics, including acting as the subject–matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
Actively participate in broad risk management oversight of assigned LOB.
Provide direction and deliver training to line of business personnel, Risk Management staff and others on Operational Risk best practices and other relevant industry best practices.
Monitor and assess new or amended legal and regulatory requirements as they relate to the Consumer Bank.
Review and challenge LOB policies and procedures to ensure consistency with current applicable rules, regulations, laws and effectiveness in mitigating related risks.
Work with the LOB to ensure ongoing development and enhancement of risk assessments, testing, monitoring and associated plans.
Provide authoritative and consultative advice and support to management, utilizing independence yet providing pro‑business solutions.
Analyze and provide feedback on risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third‑party activities.
Proactively anticipate and respond to changes in regulations, rules, and laws; assess impacts of any change to business areas and assist in response.
Ensure line of business policies and procedures are consistent with current applicable banking and securities rules, regulations, and laws.
Respond to internal and external audits, exams and requests for information; review and challenge line of business responses to internal and external audits; assist in evaluating audit and examination findings and implementing corrective action.
Assist in responding to ongoing regulatory and legal inquiries and investigations.
Develop and maintain positive working relationships with internal clients, staff, peers, other risk partners, and LOB senior management.
Maintain relationships with industry peers and regulatory bodies.
Escalate promptly to appropriate senior management or risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and ensure corrective action.
Act as Operational Risk Subject Matter Expert on assigned Subcommittees and/or Working Groups.
Provide leadership and/or support on special projects, as assigned.
Proactively work with assigned business unit management to identify and assess operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework, including:
Advising LOBs on operational risks and controls and key risk indicators.
Advising LOBs on operational risks related to new products and/or services and business initiatives.
Advising LOBs on operational risks related to outsourced third‑party activities.
Providing reporting to executives LOB partners on a periodic basis.
Conduct review and challenge activities and escalation, including independent testing as required.
Manage 2nd LOD requirements related to the Governance, Risk & Compliance application and Risk Assessment Processes.
Other duties as assigned.
Required Qualifications
Bachelor's degree in business, finance, economics or commensurate experience.
Minimum of 5 years industry experience, ideally within Operational Risk, Enterprise Risk or line‑of‑business risk functions.
Proven ability to work collaboratively and productively across the organization.
Outstanding active listening skills.
Ability to effectively manage competing priorities within a fast‑paced environment, including supporting client workflows and transactions while ensuring sound business practices to mitigate risk within appetite.
Demonstrated ability to work with internal and external auditors and regulators.
Ability to effectively communicate and influence at all levels of the organization.
Strategic thinking coupled with the ability to drive execution.
Ability to foster and encourage collaboration between multiple risk disciplines.
Holistic view of risk within a dynamic, fast‑paced team environment.
In‑depth practical knowledge of internal controls, risk assessments, operational and compliance processes, and applicable techniques for regulatory, compliance and legal requirements.
Strong leadership and relationship‑management skills, including the ability to lead up and across the organization.
Proven ability to maintain and establish strong industry contacts to stay aware of current industry issues and practices.
Preferred Qualifications
MBA, Law Degree or other relevant advanced education.
Current and practical knowledge of the various processes involved in Front and Back Office operations relating to the Consumer Bank and associated challenges.
Relevant industry certifications.
Compensation & Benefits This position is eligible to earn a base salary in the range of $96,000.00 – $181,000.00 annually. Placement within the pay range may differ based on skills, experience and geographic location. Compensation also includes potential incentive compensation (production, commission, and/or discretionary incentives). Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options for roles that can be performed effectively in a mobile environment.
Job Posting Expiration Date: 04/30/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or have a limited ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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For Those Who Work At Home, Ohio
Job Summary The Senior Operational Risk Officer position resides in the 2nd Line of Defense within KeyCorp's Operational Risk Management group and will be responsible for executing risk oversight activities for the Consumer Bank and various assigned operational and enterprise risk programs, projects and activities. The ideal candidate will promote a risk culture that encourages acknowledgement and recognition of operational risks and places a high priority on risk management.
About the Job As subject matter expert, provide advice, consultation services and training to assigned lines of business (LOBs) on operational risk program management topics, including all activities associated with LOBs risks, controls, testing, remediation, loss analysis, key risk indicators, reporting, policy, and procedure development. Perform oversight activities and assume responsibility for discouraging actions that may expose KeyCorp and its affiliates to losses, regulatory or reputation risks, or to risk levels that exceed desired risk appetite through its business activities. The position is responsible for ensuring operational risk program management consistent with KeyCorp's Operational Risk Policy. The position has responsibility for oversight of LOB Operational Risk programs and policies, which includes providing highly specialized guidance and oversight on current and emerging legal, regulatory, and operational risk issues, monitoring and measuring operational risk performance, and reviewing and challenging strategy, control design, implementation, testing, and remediation for assigned LOBs. This position is an individual contributor and reports to the Consumer Line of Business Operational Risk Oversight Director.
Essential Job Functions
Work directly with the lines of business (LOBs) to identify and assess risks, review and challenge risk assessments, provide input over controls and testing, advise on and monitor remediation activities and create reporting, ensuring line of business alignment within the Operational Risk program and framework.
Responsible for primary execution of Operational Risk oversight and help guide and influence implementation of operational policies and/or procedures to mitigate risk within appetite.
Assist with the ongoing development and implementation of the Major Line of Business (LOB) Operational Risk teams strategic plan to accomplish its Annual Operational Risk objectives, including development and implementation of Operational risk policies and procedures; assessment, monitoring and testing; and establishment of line of business accountability, escalation and reporting processes.
Develop and implement operational risk management topics, including acting as the subject–matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
Actively participate in broad risk management oversight of assigned LOB.
Provide direction and deliver training to line of business personnel, Risk Management staff and others on Operational Risk best practices and other relevant industry best practices.
Monitor and assess new or amended legal and regulatory requirements as they relate to the Consumer Bank.
Review and challenge LOB policies and procedures to ensure consistency with current applicable rules, regulations, laws and effectiveness in mitigating related risks.
Work with the LOB to ensure ongoing development and enhancement of risk assessments, testing, monitoring and associated plans.
Provide authoritative and consultative advice and support to management, utilizing independence yet providing pro‑business solutions.
Analyze and provide feedback on risks associated with the offering of new and/or enhanced products, services, processes, business initiatives and outsourced third‑party activities.
Proactively anticipate and respond to changes in regulations, rules, and laws; assess impacts of any change to business areas and assist in response.
Ensure line of business policies and procedures are consistent with current applicable banking and securities rules, regulations, and laws.
Respond to internal and external audits, exams and requests for information; review and challenge line of business responses to internal and external audits; assist in evaluating audit and examination findings and implementing corrective action.
Assist in responding to ongoing regulatory and legal inquiries and investigations.
Develop and maintain positive working relationships with internal clients, staff, peers, other risk partners, and LOB senior management.
Maintain relationships with industry peers and regulatory bodies.
Escalate promptly to appropriate senior management or risk committee any material breaches of applicable laws, rules, policies or standards with actual or potential operational risk impact, and ensure corrective action.
Act as Operational Risk Subject Matter Expert on assigned Subcommittees and/or Working Groups.
Provide leadership and/or support on special projects, as assigned.
Proactively work with assigned business unit management to identify and assess operational risks associated with business activities, ensuring alignment with the Corporate Operational Risk Framework, including:
Advising LOBs on operational risks and controls and key risk indicators.
Advising LOBs on operational risks related to new products and/or services and business initiatives.
Advising LOBs on operational risks related to outsourced third‑party activities.
Providing reporting to executives LOB partners on a periodic basis.
Conduct review and challenge activities and escalation, including independent testing as required.
Manage 2nd LOD requirements related to the Governance, Risk & Compliance application and Risk Assessment Processes.
Other duties as assigned.
Required Qualifications
Bachelor's degree in business, finance, economics or commensurate experience.
Minimum of 5 years industry experience, ideally within Operational Risk, Enterprise Risk or line‑of‑business risk functions.
Proven ability to work collaboratively and productively across the organization.
Outstanding active listening skills.
Ability to effectively manage competing priorities within a fast‑paced environment, including supporting client workflows and transactions while ensuring sound business practices to mitigate risk within appetite.
Demonstrated ability to work with internal and external auditors and regulators.
Ability to effectively communicate and influence at all levels of the organization.
Strategic thinking coupled with the ability to drive execution.
Ability to foster and encourage collaboration between multiple risk disciplines.
Holistic view of risk within a dynamic, fast‑paced team environment.
In‑depth practical knowledge of internal controls, risk assessments, operational and compliance processes, and applicable techniques for regulatory, compliance and legal requirements.
Strong leadership and relationship‑management skills, including the ability to lead up and across the organization.
Proven ability to maintain and establish strong industry contacts to stay aware of current industry issues and practices.
Preferred Qualifications
MBA, Law Degree or other relevant advanced education.
Current and practical knowledge of the various processes involved in Front and Back Office operations relating to the Consumer Bank and associated challenges.
Relevant industry certifications.
Compensation & Benefits This position is eligible to earn a base salary in the range of $96,000.00 – $181,000.00 annually. Placement within the pay range may differ based on skills, experience and geographic location. Compensation also includes potential incentive compensation (production, commission, and/or discretionary incentives). Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options for roles that can be performed effectively in a mobile environment.
Job Posting Expiration Date: 04/30/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or have a limited ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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