Senior Personal Banker
Foothills Bank - Division of Glacier Bank, Yuma, AZ, United States
About The Role
Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 5 years in a row! Learn More About Our Recognitions!
The work schedule is full time, 40 hours per week. No work on weekends or holidays!
Summary As a primary contact for bank customers, the Senior Personal Banker is responsible for developing and retaining customer relationships through providing a consistent level of exceptional service. The role involves opening and maintaining new business and consumer accounts, responding to customer inquiries, and providing solutions based on their needs. The incumbent proactively works to build long‑standing relationships, greeting, listening, engaging, and actively profiling to determine customer needs before presenting mutually beneficial financial solutions. The Senior Personal Banker maintains high quality personal performance and professional standards, and actively requests support and training as needed. The position assists the Branch Manager with oversight of Personal Bankers and New Account Representatives and serves as backup if the Assistant Branch Manager is absent.
Duties and Responsibilities
Assist and support the Branch Manager with hiring decisions, training, performance reviews, disciplinary actions, and coaching/mentoring of personal bankers and new account representatives.
Assume oversight of the branch in the event of both Branch Manager and Assistant Branch Manager absence.
Originate consumer loans for the branch as assigned by the Consumer Loan Department Manager.
Open, maintain, or originate consumer and business deposit, savings, health, time deposit accounts, IRAs, foreign/domestic wires, safe deposit boxes, and e‑banking products efficiently.
Promote and assist customers with various aspects of the Visa Business Card.
Prepare associated documentation and scan for record‑retention purposes within required time frames.
Educate customers regarding penalties, earnings, and related financial information.
Display exceptional customer service skills to gain, retain, and maintain customer relationships.
Primarily responsible for developing and retaining customer relationships.
Play an integral role in bank growth by meeting customers’ needs while maintaining profitability and proactively finding opportunities to enhance customer relationships.
Identify customer needs through active listening and profiling and fulfill their needs with appropriate products and services.
Act promptly on customer requests, follow through on commitments and obligations, and ask follow‑up questions to confirm satisfaction.
Process ACH and debit card disputes, stop payments, and other related tasks, escalating as necessary.
May act as Teller when needed; maintain up‑to‑date training and compliance standards.
Maintain proficient knowledge of bank products and services to effectively present the appropriate solutions to customers.
Answer incoming calls, direct calls, take messages, and return calls.
Complete bank training in a timely manner.
Maintain regular and predictable attendance, an essential function of this job.
Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
May be required to work at other Foothills Bank branches due to staffing shortages.
Participate in community service and bank‑sponsored activities.
About You Qualifications
High School Diploma or Equivalent.
3+ years of banking experience.
Knowledge, Skill, Ability
Demonstrated effective interpersonal relationships and teamwork.
Advanced account opening and maintenance skills.
Familiarity with consumer lending.
Ability to lead in a positive manner with a focus on others.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities required by this job include: sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. ...
Specific vision abilities required by this job include: the worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr
The work schedule is full time, 40 hours per week. No work on weekends or holidays!
Summary As a primary contact for bank customers, the Senior Personal Banker is responsible for developing and retaining customer relationships through providing a consistent level of exceptional service. The role involves opening and maintaining new business and consumer accounts, responding to customer inquiries, and providing solutions based on their needs. The incumbent proactively works to build long‑standing relationships, greeting, listening, engaging, and actively profiling to determine customer needs before presenting mutually beneficial financial solutions. The Senior Personal Banker maintains high quality personal performance and professional standards, and actively requests support and training as needed. The position assists the Branch Manager with oversight of Personal Bankers and New Account Representatives and serves as backup if the Assistant Branch Manager is absent.
Duties and Responsibilities
Assist and support the Branch Manager with hiring decisions, training, performance reviews, disciplinary actions, and coaching/mentoring of personal bankers and new account representatives.
Assume oversight of the branch in the event of both Branch Manager and Assistant Branch Manager absence.
Originate consumer loans for the branch as assigned by the Consumer Loan Department Manager.
Open, maintain, or originate consumer and business deposit, savings, health, time deposit accounts, IRAs, foreign/domestic wires, safe deposit boxes, and e‑banking products efficiently.
Promote and assist customers with various aspects of the Visa Business Card.
Prepare associated documentation and scan for record‑retention purposes within required time frames.
Educate customers regarding penalties, earnings, and related financial information.
Display exceptional customer service skills to gain, retain, and maintain customer relationships.
Primarily responsible for developing and retaining customer relationships.
Play an integral role in bank growth by meeting customers’ needs while maintaining profitability and proactively finding opportunities to enhance customer relationships.
Identify customer needs through active listening and profiling and fulfill their needs with appropriate products and services.
Act promptly on customer requests, follow through on commitments and obligations, and ask follow‑up questions to confirm satisfaction.
Process ACH and debit card disputes, stop payments, and other related tasks, escalating as necessary.
May act as Teller when needed; maintain up‑to‑date training and compliance standards.
Maintain proficient knowledge of bank products and services to effectively present the appropriate solutions to customers.
Answer incoming calls, direct calls, take messages, and return calls.
Complete bank training in a timely manner.
Maintain regular and predictable attendance, an essential function of this job.
Comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
May be required to work at other Foothills Bank branches due to staffing shortages.
Participate in community service and bank‑sponsored activities.
About You Qualifications
High School Diploma or Equivalent.
3+ years of banking experience.
Knowledge, Skill, Ability
Demonstrated effective interpersonal relationships and teamwork.
Advanced account opening and maintenance skills.
Familiarity with consumer lending.
Ability to lead in a positive manner with a focus on others.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities required by this job include: sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. ...
Specific vision abilities required by this job include: the worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered 6 paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr