Salesforce Analyst
Inside Higher Ed, Tallahassee, FL, United States
Job Title: Salesforce Analyst
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 62297
Department Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to the community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. Within ITS, the Digital Experience and Transformation team delivers custom applications, CRM solutions, web hosting, and a range of community platforms for FSU.
Responsibilities The Salesforce Analyst is responsible for client engagement, delivery efforts including testing and training, and operational support for the suite of CRM platforms administered by the Digital Experience and Transformation Technology Team.
Provides support and maintenance to assigned applications on the CRM and Engagement Technology platform. Provides assistance and end user troubleshooting for bug fixes, enhancements, reporting, and "how-to" assistance, including creating/collecting and maintaining training and support documentation.
Provides support with existing clients to ensure adoption and allow for continuous improvement of the applications as the client's needs evolve. Assists in the delivery of the team's service offerings.
Contributes to improvements and enhancements of the applications on the CRM and Engagement Technology platform. Conducts research and analysis to resolve issues and program configurations involving CRM applications and individual community platforms. Collaborate with colleagues from the Digital Experience team, other functional and technical teams at the University, and with clients to help empathize with the client's needs and deliver solutions that meet their processes. Proactively engages in continuous improvement efforts for application design, support, and practice development efforts. Keeps an eye towards sustainability, maximizing license investment, and minimizing technical debt with applications or enhancements.
Contributes to the development and maintenance of the applications on the CRM and Engagement Technology platform. Participates in testing of the applications and enhancements on the CRM and Digital Experience Technology platform to ensure it meets the University's needs. Follows and understands new products and technical capabilities resulting from product releases and acquisitions.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year experience or a high school diploma or equivalent and five years of experience. (Note: or a combination of post high school education and experience equal to five years.)
Preferred Qualifications Experience as a business analyst in a Salesforce environment is strongly preferred.
University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses.
FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations This is an A&P position.
This position requires successful completion of a criminal history background check.
This posting is open until filled.
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
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Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 62297
Department Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to the community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. Within ITS, the Digital Experience and Transformation team delivers custom applications, CRM solutions, web hosting, and a range of community platforms for FSU.
Responsibilities The Salesforce Analyst is responsible for client engagement, delivery efforts including testing and training, and operational support for the suite of CRM platforms administered by the Digital Experience and Transformation Technology Team.
Provides support and maintenance to assigned applications on the CRM and Engagement Technology platform. Provides assistance and end user troubleshooting for bug fixes, enhancements, reporting, and "how-to" assistance, including creating/collecting and maintaining training and support documentation.
Provides support with existing clients to ensure adoption and allow for continuous improvement of the applications as the client's needs evolve. Assists in the delivery of the team's service offerings.
Contributes to improvements and enhancements of the applications on the CRM and Engagement Technology platform. Conducts research and analysis to resolve issues and program configurations involving CRM applications and individual community platforms. Collaborate with colleagues from the Digital Experience team, other functional and technical teams at the University, and with clients to help empathize with the client's needs and deliver solutions that meet their processes. Proactively engages in continuous improvement efforts for application design, support, and practice development efforts. Keeps an eye towards sustainability, maximizing license investment, and minimizing technical debt with applications or enhancements.
Contributes to the development and maintenance of the applications on the CRM and Engagement Technology platform. Participates in testing of the applications and enhancements on the CRM and Digital Experience Technology platform to ensure it meets the University's needs. Follows and understands new products and technical capabilities resulting from product releases and acquisitions.
Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.
Qualifications Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year experience or a high school diploma or equivalent and five years of experience. (Note: or a combination of post high school education and experience equal to five years.)
Preferred Qualifications Experience as a business analyst in a Salesforce environment is strongly preferred.
University Information One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses.
FSU Total Rewards FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations This is an A&P position.
This position requires successful completion of a criminal history background check.
This posting is open until filled.
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr