National Product Specialist
Maxim Crane Works, LP, Canonsburg, PA, United States
Purpose
The National Product Specialist serves as the company's technical authority and national subject matter expert for crane maintenance, diagnostics, control systems, and proprietary software platforms. This role is responsible for developing and delivering national technical training programs, supporting complex field diagnostics, ensuring regulatory and certification compliance, and serving as a high‑level escalation point for advanced technical issues. The position supports Service, Operations, and Sales to ensure safe, efficient, compliant, and cost‑effective fleet performance across all regions.
Duties and Responsibilities Technical Authority & Escalation Support
Serve as the national subject matter expert for complex crane diagnostics, hydraulic systems, electrical systems, CAN bus controls, and LMI systems.
Provide advanced troubleshooting support for mechanical, hydraulic, and electronic crane systems.
Conduct root cause analysis to reduce repeat failures and improve fleet reliability.
Assist with major overhauls and advanced diagnostics.
Partner with manufacturers regarding warranty, campaigns, and technical resolutions.
National Training Program Development
Design, build, and maintain a structured national technical training roadmap.
Develop in‑person, virtual, and e‑learning training programs.
Create and maintain training materials including manuals, presentations, videos, simulators, and certification curriculum.
Ensure training aligns with manufacturer standards, safety regulations, and internal service objectives.
Support product launches with national rollout training.
Compliance & Certification Oversight
Track and manage regulated licenses and certifications for service personnel.
Maintain a national certification database and renewal schedule.
Coordinate factory training to ensure compliance alignment.
Support audit readiness through proper documentation.
Ensure compliance with OSHA, ANSI, and manufacturer standards.
Manufacturer & Cross‑Functional Collaboration
Act as a liaison between service teams and crane OEM manufacturers.
Coordinate factory training schedules and certification plans.
Communicate field feedback to manufacturers and leadership.
Collaborate with Director of Service, Regional Service Managers, on repair strategy and lifecycle planning.
Strategic & Operational Support
Assist leadership with service standards and process development.
Identify opportunities for parts standardization and cost recovery.
Provide reports on training completion, certification compliance, and fleet performance trends.
Qualifications Education
High School Diploma or GED required; technical certification or associate degree preferred.
5-10+ years progressive experience in crane service or heavy equipment maintenance.
Strong background in hydraulic systems, electrical systems, crane control systems, CAN bus networks, and diagnostic software.
Instructional leadership, technical certification, associate degree, or equivalent hands‑on industry experience preferred.
Experience delivering technical training to adult learners preferred.
Core Competencies
Excellent presentation, communication, and interpersonal skills.
Ability to translate complex technical information into clear, practical instruction.
Willingness to travel nationally (50-70% depending on company needs).
Advanced organizational, time‑management, and communication skills.
Instructional leadership and curriculum development.
Advanced problem‑solving skills and attention to detail.
Cross‑functional collaboration.
Experience with manufacturers such as Liebherr, Terex, Manitowoc, or similar crane OEMs.
Background in training curriculum development or instructional design.
Safety & Compliance Awareness.
Key Performance Indicators (KPIs)
Reduction in repeated equipment failures.
Improvement in fleet uptime.
Training completion rates.
Certification compliance percentages.
Escalated service response time and resolution effectiveness.
Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and talk or hear; push and or pull; reach; climb; bend and or stoop. The employee may occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.
Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Duties and Responsibilities Technical Authority & Escalation Support
Serve as the national subject matter expert for complex crane diagnostics, hydraulic systems, electrical systems, CAN bus controls, and LMI systems.
Provide advanced troubleshooting support for mechanical, hydraulic, and electronic crane systems.
Conduct root cause analysis to reduce repeat failures and improve fleet reliability.
Assist with major overhauls and advanced diagnostics.
Partner with manufacturers regarding warranty, campaigns, and technical resolutions.
National Training Program Development
Design, build, and maintain a structured national technical training roadmap.
Develop in‑person, virtual, and e‑learning training programs.
Create and maintain training materials including manuals, presentations, videos, simulators, and certification curriculum.
Ensure training aligns with manufacturer standards, safety regulations, and internal service objectives.
Support product launches with national rollout training.
Compliance & Certification Oversight
Track and manage regulated licenses and certifications for service personnel.
Maintain a national certification database and renewal schedule.
Coordinate factory training to ensure compliance alignment.
Support audit readiness through proper documentation.
Ensure compliance with OSHA, ANSI, and manufacturer standards.
Manufacturer & Cross‑Functional Collaboration
Act as a liaison between service teams and crane OEM manufacturers.
Coordinate factory training schedules and certification plans.
Communicate field feedback to manufacturers and leadership.
Collaborate with Director of Service, Regional Service Managers, on repair strategy and lifecycle planning.
Strategic & Operational Support
Assist leadership with service standards and process development.
Identify opportunities for parts standardization and cost recovery.
Provide reports on training completion, certification compliance, and fleet performance trends.
Qualifications Education
High School Diploma or GED required; technical certification or associate degree preferred.
5-10+ years progressive experience in crane service or heavy equipment maintenance.
Strong background in hydraulic systems, electrical systems, crane control systems, CAN bus networks, and diagnostic software.
Instructional leadership, technical certification, associate degree, or equivalent hands‑on industry experience preferred.
Experience delivering technical training to adult learners preferred.
Core Competencies
Excellent presentation, communication, and interpersonal skills.
Ability to translate complex technical information into clear, practical instruction.
Willingness to travel nationally (50-70% depending on company needs).
Advanced organizational, time‑management, and communication skills.
Instructional leadership and curriculum development.
Advanced problem‑solving skills and attention to detail.
Cross‑functional collaboration.
Experience with manufacturers such as Liebherr, Terex, Manitowoc, or similar crane OEMs.
Background in training curriculum development or instructional design.
Safety & Compliance Awareness.
Key Performance Indicators (KPIs)
Reduction in repeated equipment failures.
Improvement in fleet uptime.
Training completion rates.
Certification compliance percentages.
Escalated service response time and resolution effectiveness.
Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and talk or hear; push and or pull; reach; climb; bend and or stoop. The employee may occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.
Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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