Assistant Director, Guest Services & Marketing, Randy Owen Center for the Perfor
Nashville Public Radio, Jacksonville, AL, United States
Department
Randy Owen Center for the Performing Arts Requested Start Date
April 13, 2026 Salary
$55,000.00 Normal Work Schedule
8:00 am – 4:30 pm Monday-Friday, some evenings and weekends as required Job Summary
The Assistant Director, Guest Services & Marketing coordinates operational aspects to successfully develop the Randy Owen Center for Performing Arts’ new patrons, develop new audiences, and increase community visibility to meet organizational goals. Also, this position develops and implements comprehensive marketing, communications, and promotional plans for assigned programs, in collaboration and under the leadership of the Roc’s Executive Director. This includes development and implementation of ticket sales campaigns, advertising and media placements, promotional activities, merchandising, media trades, and advertising sales, as well as management of public communications. The position will manage employees or student workers who provide marketing, guest services, and hospitality support. Job Duties / Responsibilities
Guest Services
Oversees, maintains, and updates ticketing CRM software, including creating events, pulling patron lists, data entry, running sales reports, and CRM updates as needed. Responsible for communicating clearly, consistently, and compassionately with patrons, volunteers, staff, and others, developing subscription packages and coordinating subscriptions, renewals, and gift cards, organizing tickets and contacting organizations for group sales, and tracking earned revenue. Answers questions, assists patrons, advises ushers, and manages Box Office staff, coordinating with restaurant/catering provider for show runs and special events. Within the CRM, manages donation records, donor expectations, lists and correspondence in collaboration with philanthropy. Provides post‑event reports for sponsors and donors, analysis, and regular status reports on marketing programs, prepares and makes presentations to the City Council and various Boards/Commissions and community groups when needed, and coordinates effectively with other campus departments. Responsible for creating, directing and implementing branding and marketing programs for the facility and individual events, overseeing all posts and press activities in conjunction with campus PR and Marketing, in terms of overall branding of the facilities and show‑specific events. Manages any part‑time marketing and guest services staff and collaborates with full‑time marketing and graphic design staff. Creates annual branding campaigns for the Center, communicates with outside advertising agencies on ongoing campaigns, writes and prepares copy for print/radio/TV spots, places advertising for event marketing, oversees the Center’s website & social handles, and handles press‑related duties during events, including preparing and disseminating company event and press releases. Marketing
Coordinates promotions and special events with event promoters and facility personnel, proofs copy and layout for company newsletter and social media, manages, develops, produces and distributes promotional and collateral materials to support sales and marketing programs. Required Minimum Qualifications
Bachelor’s degree in marketing or business administration or related field. Three (3) years of marketing or team management experience. Knowledge of theatrical and performing arts operations. Preferred Qualifications
Master’s degree in marketing or business administration or related field. A minimum of five (5) years of experience in a venue operations role, such as house management or event management in a theater or performance venue. At least two (2) years of team management experience. Required Documents
Cover Letter Resume Unofficial Transcripts Employee Benefits
JSU strives to provide a great quality of life to our employees through an attractive, competitive benefits package for our full‑time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include: Retirement Plans
Alabama Teacher’s Retirement System (TRS) RSA‑1 Deferred Compensation 403‑B Retirement Annuity (TIAA)
Health Insurance
Medical (PEEHIP) Optional plans: vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity
Long‑term disability and life insurance Tuition assistance Paid and unpaid leave Employee Assistance Program Prescription assistance For Additional Information Regarding Benefits, Please Visit Our Website. Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,
https://clerycenter.org/policy-resources/the-clery-act/
the Jacksonville State University Police provide information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:
https://www.jsu.edu/police/docs/cleryannualreport.pdf . Equal Employment Opportunity
Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Randy Owen Center for the Performing Arts Requested Start Date
April 13, 2026 Salary
$55,000.00 Normal Work Schedule
8:00 am – 4:30 pm Monday-Friday, some evenings and weekends as required Job Summary
The Assistant Director, Guest Services & Marketing coordinates operational aspects to successfully develop the Randy Owen Center for Performing Arts’ new patrons, develop new audiences, and increase community visibility to meet organizational goals. Also, this position develops and implements comprehensive marketing, communications, and promotional plans for assigned programs, in collaboration and under the leadership of the Roc’s Executive Director. This includes development and implementation of ticket sales campaigns, advertising and media placements, promotional activities, merchandising, media trades, and advertising sales, as well as management of public communications. The position will manage employees or student workers who provide marketing, guest services, and hospitality support. Job Duties / Responsibilities
Guest Services
Oversees, maintains, and updates ticketing CRM software, including creating events, pulling patron lists, data entry, running sales reports, and CRM updates as needed. Responsible for communicating clearly, consistently, and compassionately with patrons, volunteers, staff, and others, developing subscription packages and coordinating subscriptions, renewals, and gift cards, organizing tickets and contacting organizations for group sales, and tracking earned revenue. Answers questions, assists patrons, advises ushers, and manages Box Office staff, coordinating with restaurant/catering provider for show runs and special events. Within the CRM, manages donation records, donor expectations, lists and correspondence in collaboration with philanthropy. Provides post‑event reports for sponsors and donors, analysis, and regular status reports on marketing programs, prepares and makes presentations to the City Council and various Boards/Commissions and community groups when needed, and coordinates effectively with other campus departments. Responsible for creating, directing and implementing branding and marketing programs for the facility and individual events, overseeing all posts and press activities in conjunction with campus PR and Marketing, in terms of overall branding of the facilities and show‑specific events. Manages any part‑time marketing and guest services staff and collaborates with full‑time marketing and graphic design staff. Creates annual branding campaigns for the Center, communicates with outside advertising agencies on ongoing campaigns, writes and prepares copy for print/radio/TV spots, places advertising for event marketing, oversees the Center’s website & social handles, and handles press‑related duties during events, including preparing and disseminating company event and press releases. Marketing
Coordinates promotions and special events with event promoters and facility personnel, proofs copy and layout for company newsletter and social media, manages, develops, produces and distributes promotional and collateral materials to support sales and marketing programs. Required Minimum Qualifications
Bachelor’s degree in marketing or business administration or related field. Three (3) years of marketing or team management experience. Knowledge of theatrical and performing arts operations. Preferred Qualifications
Master’s degree in marketing or business administration or related field. A minimum of five (5) years of experience in a venue operations role, such as house management or event management in a theater or performance venue. At least two (2) years of team management experience. Required Documents
Cover Letter Resume Unofficial Transcripts Employee Benefits
JSU strives to provide a great quality of life to our employees through an attractive, competitive benefits package for our full‑time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include: Retirement Plans
Alabama Teacher’s Retirement System (TRS) RSA‑1 Deferred Compensation 403‑B Retirement Annuity (TIAA)
Health Insurance
Medical (PEEHIP) Optional plans: vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity
Long‑term disability and life insurance Tuition assistance Paid and unpaid leave Employee Assistance Program Prescription assistance For Additional Information Regarding Benefits, Please Visit Our Website. Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,
https://clerycenter.org/policy-resources/the-clery-act/
the Jacksonville State University Police provide information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at:
https://www.jsu.edu/police/docs/cleryannualreport.pdf . Equal Employment Opportunity
Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr