Director, Brokerage Operations
CJ Logistics, Des Plaines, IL, United States
Now Hiring: Director, Brokerage Operations
We are seeking a Director, Brokerage Operations to lead, scale, and optimize our freight brokerage operations team. This role is a critical pillar within our organization, focusing on operational excellence, carrier procurement strategy, and full P&L accountability. You will ensure seamless execution and high‑service delivery in an environment that integrates Managed Transportation and Asset Fleet solutions.
Why You’ll Love This Role:
Culture:
You’ll work with a team that values collaboration, innovation, and continuous improvement.
Impact:
Every day presents new opportunities to grow, lead, and make an impact by building a culture that makes us an employer of choice.
Salary:
Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $123,800 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
Schedule:
Ability to work a flexible schedule to support deadlines or cross‑functional collaboration; typically your schedule will be 8:00 AM to 5:00 PM.
What You’ll Do: You will provide executive leadership for our brokerage operations, managing performance through objective financial and operational measures.
Leadership & Mentorship:
Lead and develop a results‑oriented operations team, setting clear goals and evaluating progress through defined KPIs.
P&L Accountability:
Own all key metrics associated with the brokerage P&L, including direct profit, gross profit, and operating income %.
Strategy & Growth:
Develop and execute strategic plans to expand carrier brokerage offerings and improve operational quality.
Continuous Improvement:
Drive strategies that result in incremental gains in efficiency and cost savings.
Partnership Management:
Build strategic partnerships with internal departments (Managed Transportation, Asset Fleet) and manage high‑level client and carrier relationships.
Risk Mitigation:
Investigate and analyze transportation‑related claims, including damages and delays, to mitigate risk.
Capacity Procurement:
Support the carrier sales team in identifying capacity trends and market shifts to ensure reliable service for shippers.
What You Bring to the Table:
10+ years in the Supply Chain Logistics and Transportation industry.
Bachelor’s degree or equivalent professional experience.
Proven ability to develop and lead teams, specifically managing Managers in Carrier Sales, Brokerage Operations, and Account Management.
Demonstrated ability to form positive partnerships with all levels within and outside the organization.
Advanced‑level written and verbal communication skills with an executive‑level mindset.
Strong organizational follow‑through and the ability to break through internal and external obstacles to grow the network.
What’s In It for You:
Executive Visibility:
This is a Salary, Exempt role reporting directly to the SVP of Transportation.
Hybrid Flexibility:
Work from our Des Plaines office with a hybrid schedule (4 days per week on‑site).
Comprehensive Benefits:
Join an Equal Opportunity Employer that relies on diverse skills and perspectives to drive innovation.
Professional Environment:
Operates in a modern, climate‑controlled professional office environment.
Ready to lead and optimize our brokerage operations? Apply today at https://jobs.jobvite.com/cjlogisticsamerica/jobs
We are an equal‑opportunity employer that values diversity, equity, and an inclusive workplace. We prohibit discrimination or harassment of any type, including but not limited to discrimination based upon race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other characteristic protected by federal, state, or local law. At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.
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Why You’ll Love This Role:
Culture:
You’ll work with a team that values collaboration, innovation, and continuous improvement.
Impact:
Every day presents new opportunities to grow, lead, and make an impact by building a culture that makes us an employer of choice.
Salary:
Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum base salary of $123,800 per year, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience.
Schedule:
Ability to work a flexible schedule to support deadlines or cross‑functional collaboration; typically your schedule will be 8:00 AM to 5:00 PM.
What You’ll Do: You will provide executive leadership for our brokerage operations, managing performance through objective financial and operational measures.
Leadership & Mentorship:
Lead and develop a results‑oriented operations team, setting clear goals and evaluating progress through defined KPIs.
P&L Accountability:
Own all key metrics associated with the brokerage P&L, including direct profit, gross profit, and operating income %.
Strategy & Growth:
Develop and execute strategic plans to expand carrier brokerage offerings and improve operational quality.
Continuous Improvement:
Drive strategies that result in incremental gains in efficiency and cost savings.
Partnership Management:
Build strategic partnerships with internal departments (Managed Transportation, Asset Fleet) and manage high‑level client and carrier relationships.
Risk Mitigation:
Investigate and analyze transportation‑related claims, including damages and delays, to mitigate risk.
Capacity Procurement:
Support the carrier sales team in identifying capacity trends and market shifts to ensure reliable service for shippers.
What You Bring to the Table:
10+ years in the Supply Chain Logistics and Transportation industry.
Bachelor’s degree or equivalent professional experience.
Proven ability to develop and lead teams, specifically managing Managers in Carrier Sales, Brokerage Operations, and Account Management.
Demonstrated ability to form positive partnerships with all levels within and outside the organization.
Advanced‑level written and verbal communication skills with an executive‑level mindset.
Strong organizational follow‑through and the ability to break through internal and external obstacles to grow the network.
What’s In It for You:
Executive Visibility:
This is a Salary, Exempt role reporting directly to the SVP of Transportation.
Hybrid Flexibility:
Work from our Des Plaines office with a hybrid schedule (4 days per week on‑site).
Comprehensive Benefits:
Join an Equal Opportunity Employer that relies on diverse skills and perspectives to drive innovation.
Professional Environment:
Operates in a modern, climate‑controlled professional office environment.
Ready to lead and optimize our brokerage operations? Apply today at https://jobs.jobvite.com/cjlogisticsamerica/jobs
We are an equal‑opportunity employer that values diversity, equity, and an inclusive workplace. We prohibit discrimination or harassment of any type, including but not limited to discrimination based upon race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or any other characteristic protected by federal, state, or local law. At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.
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