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Residential Mortgage Operations Specialist

Tata Consultancy Services, Cincinnati, OH, United States


Tata Consultancy Services mortgage division in Cincinnati is growing and we are seeking exceptional talent to fulfill various back‑office mortgage roles to include Processing, Closing, Servicing, Pre‑Closing & Mortgage Document Coordinator.

Responsibilities

Quality control of loans in Encompass and boarding of loans to IBS

Ensure proper follow‑up and filing of original loan documents (Note, recorded Mortgage, Title Policy and Assignments) within the prescribed timeframes to complete the Collateral files.

Ensure proper follow‑ups for all required recorded mortgage documents, corrections to recorded documents and re‑recording of mortgage documents.

Ensure proper follow‑ups for all final title policies and corrections to final title policies

Assist with the follow‑up on corrective documentation sent to borrowers and/or settlement agents.

Assist with the preparation and submission of external home equity subordination requests.

Review title work supplied by applicant’s settlement agent.

Communicate with settlement agent regarding obtaining any missing documentation.

Clear all mortgage commitment conditions.

Coordinate and schedule the closing with the applicant and settlement agent.

Verify that the proposed mortgage will constitute a valid first lien.

Order and review appraisals, titles and updates of flood certifications, if expired.

Score applications using the automated underwriting systems (DU and LP) and review decision results.

Communicate internally to advise of required documentation needed of applicants.

Verify the accuracy of received information and update Encompass as needed.

Review income documents (pay stubs, tax returns).

Upload tax returns to LoanBeam to obtain income calculation for self‑employed borrowers.

Move and rename unassigned documents into appropriate placeholders in Encompass.

Review and organize completed files for submission to underwriters.

Manage an assigned pipeline of loans.

Collaborate with Home Loan Consultant (HLC) to identify viable solutions while maintaining high credit quality.

Update loan records with all activity and comments.

Request verifications (VOE, VOD, VOM, etc.) when applicable.

Communicate internally to provide status updates regarding customer loan applications.

Verify data as per Data Verification report.

Experience Required

2+ years of Mortgage experience, preferable in back‑office retail mortgages.

Familiarity with conventional, FHA, VA, and other loan programs.

Experience reviewing income, credit, assets, and appraisal documentation.

Understanding of federal and state lending regulations.

Ability to ensure compliance with investor and company guidelines.

Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $50,000 – $65,000 per year.

Qualifications Diploma.

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