Sales Operations Case Manager
Proco LLC, Marietta, GA, United States
Description
AICA Orthopedics manages a high volume of personal injury and medical cases across 21 locations in metro Atlanta. This role keeps those cases moving — owning workflow coordination, systems accuracy, and operational reporting for the sales and revenue team from intake through resolution.
POSITION IMPACT The foundation we're hiring for is strong personal injury or medical case management experience. If you know how PI cases move — law firm, healthcare provider, or revenue cycle — and you're comfortable working across CRM and case management systems, the rest of this role is something you can grow into. Sales operations exposure is a plus, not a prerequisite.
During the first 90–120 days this role includes executive support for the EVP of Growth and Marketing while the function scales. That component diminishes over time.
CORE RESPONSIBILITIES Sales Operations
Support account managers and patient advocates on high-priority accounts so case coordination stays consistent at scale
Ensure data integrity across Salesforce, NextGen, and ECM so billing and collections are never blocked by system errors
Identify workflow gaps across the revenue team and elevate or resolve before they affect outcomes
Own process documentation so operational knowledge is retained as the team grows
Case Management
Own personal injury and medical case workflows from intake through resolution across assigned accounts
Keep case records complete, compliant, and audit-ready at all times
Serve as escalation point for complex cases requiring coordination across clinical, legal, and revenue teams
Advance stalled cases through proactive follow-up with attorney offices and insurance carriers
Reporting
Pull and distribute operational reports for sales and revenue leadership from existing systems and dashboards
Deliver accurate, timely reporting on case volume, workflow status, and team performance — no follow-up required
Flag data trends or anomalies that need leadership attention
Executive Support (Transitional — First 90–120 Days)
Manage EVP calendar, meeting coordination, and briefing preparation while the function is being established
Draft correspondence and materials on behalf of the EVP for internal and external stakeholders
PERFORMANCE EXPECTATIONS
Personal injury and medical case workflows current, complete, and audit-ready across all assigned accounts
System data in Salesforce, NextGen, and ECM accurate with discrepancies resolved before they reach billing
Leadership receives reporting on schedule — accurate, complete, no follow-up needed
Workflow issues identified and resolved before they affect downstream revenue
QUALIFICATIONS Required
2+ years of personal injury or medical case management experience — law firm, healthcare provider, or revenue cycle
Proficiency with CRM and case management systems — Salesforce, NextGen, ECM, or comparable platforms
Ability to navigate existing reporting systems and pull accurate, timely reports for leadership
Strong organizational skills and attention to detail in a high-volume environment
Clear communicator across legal, clinical, and operational teams
Preferred
Experience on both the provider and legal sides of personal injury case management
Background in sales operations, revenue cycle, or healthcare operations
Familiarity with medical liens, settlement processes, and attorney collections workflows
Experience in orthopedic or neuro-spine medical environments
IDEAL CANDIDATE You know how personal injury cases move and you take ownership of keeping them on track. You're comfortable in case management systems, you don't let follow-ups slip, and you communicate clearly across clinical, legal, and operational teams. You may not have a sales ops background yet — but you're organized, curious, and ready to grow into it. If you've been looking for a role where your case management skills translate into a broader operational career, this is it.
WHY AICA
$58,000–$70,000 salary with KPI-based bonus potential
Medical, dental, vision, and 401(k)
Direct exposure to revenue strategy and senior leadership
Real growth path — this role expands as the function scales
21 locations, 400+ team members, 25 years in the Atlanta market
ABOUT AICA ORTHOPEDICS AICA Orthopedics is Atlanta's premier integrated healthcare provider specializing in orthopedic and neuro-spine services. With 21 locations across metro Atlanta, we deliver multidisciplinary care through a collaborative team of orthopedic surgeons, neurologists, chiropractors, and physical therapists. ProCo, LLC serves as the management services organization supporting AICA and its affiliated brands.
If your case management background has prepared you for more — apply now.
#J-18808-Ljbffr
POSITION IMPACT The foundation we're hiring for is strong personal injury or medical case management experience. If you know how PI cases move — law firm, healthcare provider, or revenue cycle — and you're comfortable working across CRM and case management systems, the rest of this role is something you can grow into. Sales operations exposure is a plus, not a prerequisite.
During the first 90–120 days this role includes executive support for the EVP of Growth and Marketing while the function scales. That component diminishes over time.
CORE RESPONSIBILITIES Sales Operations
Support account managers and patient advocates on high-priority accounts so case coordination stays consistent at scale
Ensure data integrity across Salesforce, NextGen, and ECM so billing and collections are never blocked by system errors
Identify workflow gaps across the revenue team and elevate or resolve before they affect outcomes
Own process documentation so operational knowledge is retained as the team grows
Case Management
Own personal injury and medical case workflows from intake through resolution across assigned accounts
Keep case records complete, compliant, and audit-ready at all times
Serve as escalation point for complex cases requiring coordination across clinical, legal, and revenue teams
Advance stalled cases through proactive follow-up with attorney offices and insurance carriers
Reporting
Pull and distribute operational reports for sales and revenue leadership from existing systems and dashboards
Deliver accurate, timely reporting on case volume, workflow status, and team performance — no follow-up required
Flag data trends or anomalies that need leadership attention
Executive Support (Transitional — First 90–120 Days)
Manage EVP calendar, meeting coordination, and briefing preparation while the function is being established
Draft correspondence and materials on behalf of the EVP for internal and external stakeholders
PERFORMANCE EXPECTATIONS
Personal injury and medical case workflows current, complete, and audit-ready across all assigned accounts
System data in Salesforce, NextGen, and ECM accurate with discrepancies resolved before they reach billing
Leadership receives reporting on schedule — accurate, complete, no follow-up needed
Workflow issues identified and resolved before they affect downstream revenue
QUALIFICATIONS Required
2+ years of personal injury or medical case management experience — law firm, healthcare provider, or revenue cycle
Proficiency with CRM and case management systems — Salesforce, NextGen, ECM, or comparable platforms
Ability to navigate existing reporting systems and pull accurate, timely reports for leadership
Strong organizational skills and attention to detail in a high-volume environment
Clear communicator across legal, clinical, and operational teams
Preferred
Experience on both the provider and legal sides of personal injury case management
Background in sales operations, revenue cycle, or healthcare operations
Familiarity with medical liens, settlement processes, and attorney collections workflows
Experience in orthopedic or neuro-spine medical environments
IDEAL CANDIDATE You know how personal injury cases move and you take ownership of keeping them on track. You're comfortable in case management systems, you don't let follow-ups slip, and you communicate clearly across clinical, legal, and operational teams. You may not have a sales ops background yet — but you're organized, curious, and ready to grow into it. If you've been looking for a role where your case management skills translate into a broader operational career, this is it.
WHY AICA
$58,000–$70,000 salary with KPI-based bonus potential
Medical, dental, vision, and 401(k)
Direct exposure to revenue strategy and senior leadership
Real growth path — this role expands as the function scales
21 locations, 400+ team members, 25 years in the Atlanta market
ABOUT AICA ORTHOPEDICS AICA Orthopedics is Atlanta's premier integrated healthcare provider specializing in orthopedic and neuro-spine services. With 21 locations across metro Atlanta, we deliver multidisciplinary care through a collaborative team of orthopedic surgeons, neurologists, chiropractors, and physical therapists. ProCo, LLC serves as the management services organization supporting AICA and its affiliated brands.
If your case management background has prepared you for more — apply now.
#J-18808-Ljbffr