Leasing Operations Specialist
Woodmont Properties, Macungie, PA, United States
Summary
Performs all activities related to leasing apartment homes, resident events, completing the move‑ins process and lease renewals. Interacts directly with prospective and current residents to achieve maximum occupancy. Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation, completing move‑in paperwork and procedures, and assisting with the lease renewal process. Assists residents throughout their residency. Will be assigned to any of the communities in the Woodmont Properties portfolio and must be willing and able to commute to any assigned community on a regular, daily basis.
Schedule Mon‑Fri & some weekends may be required.
Essential duties and Responsibilities
Sell and close prospective tenants on leasing apartments in the Community.
Promptly respond to phone calls and emails from guests.
Reviews unit availability daily.
Walk the standard tour paths, vacant apartment homes and make‑ready daily to ensure the model apartments and target apartments are ready for show; responsible for maintaining work areas and office in a clean and orderly manner; need an awareness of the curb appeal of the property.
Gather information to learn about local community, surrounding community, and competition.
Use the guest card to ascertain the needs and qualifications of every guest.
Lead guests to vacant and/or model apartments and discuss the features and benefits that meet the needs of the guests.
Record all traffic in the computer daily.
Follow up with each guest at least four times.
Create applicant files and process applications.
Verify qualifications of applicants.
Present all applications to Community Manager for approval.
Utilize the company golf cart while on premises to travel between different buildings in the community, where applicable.
Contact applicants to confirm approval or denial of application within 24 hours.
Schedule lease signings within 24 hours of approval.
Ensure that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
Complete lease agreement and collect rental deposit.
Inspect condition of premises periodically and arrange for necessary maintenance.
Participate in any internal or external marketing events as required.
Assist in coordinating and mailing outreach marketing materials.
Distribute flyers and letters to residents if necessary.
Shop competitive properties and assist Community Manager in preparing a market comparison grid.
Record all resident correspondence and submit to manager for review.
Assist in promoting Woodmont Properties communities.
Assist Community Manager with any requested work to be completed on the property.
Promote resident retention and Preferred Employer programs.
Conduct or assist in performing corporate, business, and community outreach to improve traffic and leasing of the community, including the development of joint marketing programs.
Maintain courteous communications with residents, applicants and representatives of other companies.
Adhere to federal and state Fair Housing Laws.
Adhere to all company policies.
Support the team in achieving the property’s goals.
Maintain a team spirit and work well with the entire staff.
Demonstrate flexibility with hours and days worked.
Supervisory Responsibilities This position has no supervisory responsibilities.
Competencies
Sales – Sales, presentation, and closing skills are essential.
Analytical – Collects and researches data.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals; supports everyone’s efforts to succeed.
Visionary Leadership – Displays passion and optimism; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly; maintains a clean driving record to use the golf cart on premises, where applicable.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; supports and explains reasoning for decisions; includes appropriate people in decision‑making processes.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standards of excellence; takes calculated risks to accomplish goals.
Planning/Organizing – Uses time efficiently; organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quantity – Completes work in a timely manner; strives to increase productivity; works quickly.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent changes, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience High school diploma or general education degree (GED); or 1–3 months related experience and/or training; or equivalent combination of education and experience. Sales and/or customer service training required.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills Knowledge of Excel, Yardi and Microsoft Office software.
Physical Demands Regularly required to stand; walk; sit; reach with hands and arms; climb or balance; talk or hear and taste or smell. Frequently required to stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 25 pounds.
Work Environment Noise level is usually moderate.
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Schedule Mon‑Fri & some weekends may be required.
Essential duties and Responsibilities
Sell and close prospective tenants on leasing apartments in the Community.
Promptly respond to phone calls and emails from guests.
Reviews unit availability daily.
Walk the standard tour paths, vacant apartment homes and make‑ready daily to ensure the model apartments and target apartments are ready for show; responsible for maintaining work areas and office in a clean and orderly manner; need an awareness of the curb appeal of the property.
Gather information to learn about local community, surrounding community, and competition.
Use the guest card to ascertain the needs and qualifications of every guest.
Lead guests to vacant and/or model apartments and discuss the features and benefits that meet the needs of the guests.
Record all traffic in the computer daily.
Follow up with each guest at least four times.
Create applicant files and process applications.
Verify qualifications of applicants.
Present all applications to Community Manager for approval.
Utilize the company golf cart while on premises to travel between different buildings in the community, where applicable.
Contact applicants to confirm approval or denial of application within 24 hours.
Schedule lease signings within 24 hours of approval.
Ensure that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
Complete lease agreement and collect rental deposit.
Inspect condition of premises periodically and arrange for necessary maintenance.
Participate in any internal or external marketing events as required.
Assist in coordinating and mailing outreach marketing materials.
Distribute flyers and letters to residents if necessary.
Shop competitive properties and assist Community Manager in preparing a market comparison grid.
Record all resident correspondence and submit to manager for review.
Assist in promoting Woodmont Properties communities.
Assist Community Manager with any requested work to be completed on the property.
Promote resident retention and Preferred Employer programs.
Conduct or assist in performing corporate, business, and community outreach to improve traffic and leasing of the community, including the development of joint marketing programs.
Maintain courteous communications with residents, applicants and representatives of other companies.
Adhere to federal and state Fair Housing Laws.
Adhere to all company policies.
Support the team in achieving the property’s goals.
Maintain a team spirit and work well with the entire staff.
Demonstrate flexibility with hours and days worked.
Supervisory Responsibilities This position has no supervisory responsibilities.
Competencies
Sales – Sales, presentation, and closing skills are essential.
Analytical – Collects and researches data.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals; supports everyone’s efforts to succeed.
Visionary Leadership – Displays passion and optimism; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly; maintains a clean driving record to use the golf cart on premises, where applicable.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; supports and explains reasoning for decisions; includes appropriate people in decision‑making processes.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standards of excellence; takes calculated risks to accomplish goals.
Planning/Organizing – Uses time efficiently; organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quantity – Completes work in a timely manner; strives to increase productivity; works quickly.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent changes, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience High school diploma or general education degree (GED); or 1–3 months related experience and/or training; or equivalent combination of education and experience. Sales and/or customer service training required.
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills Knowledge of Excel, Yardi and Microsoft Office software.
Physical Demands Regularly required to stand; walk; sit; reach with hands and arms; climb or balance; talk or hear and taste or smell. Frequently required to stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 25 pounds.
Work Environment Noise level is usually moderate.
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