Customer Support Representative with German
OEC, Poland, NY, United States
OEC
creates
automotive technology , helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. Position Summary
A key role within the existing project for an ambitious motivated person, working within the customer support team. The helpdesk provides 1st and 2nd line support and it is the responsibility of this position to ensure a quality service is provided in line with defined SLA's. You will be required to monitor the performance of the applications as well as ensuring expected files are received and delivered correctly, reporting any failures as required and working with relevant parties to get any issues resolved. Job Duties
Gain excellent product knowledge. Ensure quality support to customers in line with defined SLA's. Support wide customer base in both German and English language. Take first line responsibility for troubleshooting issues that arise. Liaise with wider team to ensure issues are resolved. Ongoing process improvements to increase the effectiveness of the helpdesk. Take responsibility for ensuring scheduled processes run correctly. Prepare various regular and ad-hoc management reports as requested Supporting the Management team as required. Requirements
Fluent in German and English (written and verbal communication). Experience in helpdesk or customer support role. Excellent interpersonal and communication skills. Self Motivated. Automotive industry experience (advantage).
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creates
automotive technology , helping repair shops, auto part distributors, and manufacturers run their businesses more effectively and profitably. We increase efficiency across the automotive aftermarket, OEM, collision, mechanical, and supply chain spaces by connecting repair shops, dealers, parts distributors, and manufacturers. Position Summary
A key role within the existing project for an ambitious motivated person, working within the customer support team. The helpdesk provides 1st and 2nd line support and it is the responsibility of this position to ensure a quality service is provided in line with defined SLA's. You will be required to monitor the performance of the applications as well as ensuring expected files are received and delivered correctly, reporting any failures as required and working with relevant parties to get any issues resolved. Job Duties
Gain excellent product knowledge. Ensure quality support to customers in line with defined SLA's. Support wide customer base in both German and English language. Take first line responsibility for troubleshooting issues that arise. Liaise with wider team to ensure issues are resolved. Ongoing process improvements to increase the effectiveness of the helpdesk. Take responsibility for ensuring scheduled processes run correctly. Prepare various regular and ad-hoc management reports as requested Supporting the Management team as required. Requirements
Fluent in German and English (written and verbal communication). Experience in helpdesk or customer support role. Excellent interpersonal and communication skills. Self Motivated. Automotive industry experience (advantage).
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