Chase Auto Product Manager
JPMorganChase, Wilmington, DE, United States
Job Description
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
About the Role As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.
Chase Auto Product team is seeking a Senior Product Lead who will dive head‑first into creating innovative solutions focused on supporting Auto Dealer Relationship Managers and Bankers with the Salesforce application. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of product, technology, and experience. This role will own the identification and delivery of features and experiences to facilitate our efforts to support employees delivering on the growth of our business with clients. If you have proven experience launching successful products in dynamic, consumer‑facing companies, a passion for improving people’s lives, and the ability to craft and deliver creative solutions to challenging customer problems, then we are looking for you.
Job Responsibilities
Build value for our customers by guiding successful product launches and consistently exceeding expectations. Through delivery of high‑quality products that resonate with our clients, ensure their satisfaction and foster long‑term relationships.
Lead multiple simultaneous complex strategic product initiatives and own the end‑to‑end product lifecycle from customer research, discovery, delivery to product launch, and monitoring post‑launch performance for continuous improvement.
Provide visibility opportunities across product and business ecosystem senior leaders throughout Chase Auto.
Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and implement process improvements.
Leverage systems thinking to articulate end‑to‑end solutions for stakeholders.
Find synergies across various stakeholders, partners and vendors within the solution ecosystem.
Conduct walk‑throughs and training sessions to update stakeholders, user groups, third‑party vendors, and all product ecosystem participants.
Support and govern adherence to Chase policy, procedures and compliance framework.
Required Qualifications, Capabilities And Skills
Energetic self‑starter with ability to facilitate delivery of the strategic vision with demonstrated effectiveness leading and problem‑solving across a multi‑disciplinary team.
Strong stakeholder management skills, must be organized and able to execute in a strong matrix organization; plan and break down into achievable deliverables.
Excellent communication capabilities, clearly and succinctly messaging with appropriate level of detail to various stakeholders such as cross‑functional teams, senior leadership, and vendors.
Demonstrated experience in designing and implementing customer‑facing product initiatives, including development of the product strategy, roadmaps and initiatives.
Proven track record of influencing and effectively resolving issues and conflicts to ensure timely delivery.
Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence, etc.) and product operating models.
Preferred Qualifications, Capabilities And Skills
Salesforce experience.
Demonstrated experience in a product manager role.
Knowledge of modern technology stack as well as business acumen.
Bachelor's or Master’s degree.
ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
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About the Role As a Product Manager in Chase Auto, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.
Chase Auto Product team is seeking a Senior Product Lead who will dive head‑first into creating innovative solutions focused on supporting Auto Dealer Relationship Managers and Bankers with the Salesforce application. The Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of product, technology, and experience. This role will own the identification and delivery of features and experiences to facilitate our efforts to support employees delivering on the growth of our business with clients. If you have proven experience launching successful products in dynamic, consumer‑facing companies, a passion for improving people’s lives, and the ability to craft and deliver creative solutions to challenging customer problems, then we are looking for you.
Job Responsibilities
Build value for our customers by guiding successful product launches and consistently exceeding expectations. Through delivery of high‑quality products that resonate with our clients, ensure their satisfaction and foster long‑term relationships.
Lead multiple simultaneous complex strategic product initiatives and own the end‑to‑end product lifecycle from customer research, discovery, delivery to product launch, and monitoring post‑launch performance for continuous improvement.
Provide visibility opportunities across product and business ecosystem senior leaders throughout Chase Auto.
Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and implement process improvements.
Leverage systems thinking to articulate end‑to‑end solutions for stakeholders.
Find synergies across various stakeholders, partners and vendors within the solution ecosystem.
Conduct walk‑throughs and training sessions to update stakeholders, user groups, third‑party vendors, and all product ecosystem participants.
Support and govern adherence to Chase policy, procedures and compliance framework.
Required Qualifications, Capabilities And Skills
Energetic self‑starter with ability to facilitate delivery of the strategic vision with demonstrated effectiveness leading and problem‑solving across a multi‑disciplinary team.
Strong stakeholder management skills, must be organized and able to execute in a strong matrix organization; plan and break down into achievable deliverables.
Excellent communication capabilities, clearly and succinctly messaging with appropriate level of detail to various stakeholders such as cross‑functional teams, senior leadership, and vendors.
Demonstrated experience in designing and implementing customer‑facing product initiatives, including development of the product strategy, roadmaps and initiatives.
Proven track record of influencing and effectively resolving issues and conflicts to ensure timely delivery.
Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence, etc.) and product operating models.
Preferred Qualifications, Capabilities And Skills
Salesforce experience.
Demonstrated experience in a product manager role.
Knowledge of modern technology stack as well as business acumen.
Bachelor's or Master’s degree.
ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
#J-18808-Ljbffr