Luxury Leisure Travel Consultant
Global Travel Collection, New York, NY, United States
Overview
Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
This is a fully onsite position in Manhattan, NY.
Responsibilities The individual in this role will provide highly personalized consulting services for luxury leisure clientele. This role supports an established Principal Advisor who has a high-volume, fast-paced business. The position includes the following responsibilities:
Independently research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, travel itineraries, and full-service concierge.
Considering individualized client preferences, investigate and recommend different travel destination options, travel prices, and customs with minimal help, direction, and supervision.
Ensure that the client is aware of all necessary travel documents and health requirements for countries to be visited.
Perform own quality control; independently review client reservations for accuracy and quality.
Be available to clients during their travels for emergencies, problems, or changes; research and propose solutions to any travel-related problems clients may experience.
Build strong relationships and act as a trusted travel advisor for both new and long-term clients.
Build and maintain strong relationships with hotel representatives, DMCs, and tour operators worldwide.
Utilize a solid understanding of luxury travel programs (Virtuoso, FSPP, STARS, etc.) to maximize client value.
Fully understand, evaluate, and assess what services are requested and the expected timeliness for providing the information.
Maintain ownership of each client record to ensure all details are completed to the client’s satisfaction.
Qualifications
High School Diploma or equivalent required; Bachelor’s degree preferred.
Minimum three (3) years of travel experience in a luxury travel agency, DMC, or hotel sales/concierge role.
Tech‑savvy and able to learn new platforms quickly.
Self‑starter who can independently service the travel and concierge needs of GTC clients with accuracy, personal touch, professionalism and positive attitude.
Exercise independent sound business judgment and discretion in servicing clients from start to finish.
Handle sensitive client information with discretion and professionalism.
Work a flexible schedule, including evenings and weekends, to respond to clients when necessary.
Problem‑solve by anticipating and evaluating issues early, calmly identifying and fixing them when they arise.
Manage multiple complex trips simultaneously under tight deadlines.
Experience with high‑end and high‑demand travelers.
Strong verbal and written communication skills with high attention to detail.
Knowledgeable about world events and weather that might affect travel plans.
Pay and Benefits Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company‑paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses, discounted pet insurance and auto, home & renters insurance.
Salary range is based on pay transparency laws and varies by experience, location, and budget. The posted range represents U.S. candidates; international candidates will receive local market salaries.
Equal Opportunity Statement Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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This is a fully onsite position in Manhattan, NY.
Responsibilities The individual in this role will provide highly personalized consulting services for luxury leisure clientele. This role supports an established Principal Advisor who has a high-volume, fast-paced business. The position includes the following responsibilities:
Independently research and execute client luxury leisure bookings, including hotel and villas, yachts, cruises, dining arrangements, trip proposals, travel itineraries, and full-service concierge.
Considering individualized client preferences, investigate and recommend different travel destination options, travel prices, and customs with minimal help, direction, and supervision.
Ensure that the client is aware of all necessary travel documents and health requirements for countries to be visited.
Perform own quality control; independently review client reservations for accuracy and quality.
Be available to clients during their travels for emergencies, problems, or changes; research and propose solutions to any travel-related problems clients may experience.
Build strong relationships and act as a trusted travel advisor for both new and long-term clients.
Build and maintain strong relationships with hotel representatives, DMCs, and tour operators worldwide.
Utilize a solid understanding of luxury travel programs (Virtuoso, FSPP, STARS, etc.) to maximize client value.
Fully understand, evaluate, and assess what services are requested and the expected timeliness for providing the information.
Maintain ownership of each client record to ensure all details are completed to the client’s satisfaction.
Qualifications
High School Diploma or equivalent required; Bachelor’s degree preferred.
Minimum three (3) years of travel experience in a luxury travel agency, DMC, or hotel sales/concierge role.
Tech‑savvy and able to learn new platforms quickly.
Self‑starter who can independently service the travel and concierge needs of GTC clients with accuracy, personal touch, professionalism and positive attitude.
Exercise independent sound business judgment and discretion in servicing clients from start to finish.
Handle sensitive client information with discretion and professionalism.
Work a flexible schedule, including evenings and weekends, to respond to clients when necessary.
Problem‑solve by anticipating and evaluating issues early, calmly identifying and fixing them when they arise.
Manage multiple complex trips simultaneously under tight deadlines.
Experience with high‑end and high‑demand travelers.
Strong verbal and written communication skills with high attention to detail.
Knowledgeable about world events and weather that might affect travel plans.
Pay and Benefits Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company‑paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses, discounted pet insurance and auto, home & renters insurance.
Salary range is based on pay transparency laws and varies by experience, location, and budget. The posted range represents U.S. candidates; international candidates will receive local market salaries.
Equal Opportunity Statement Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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