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Senior Business Analyst – Payments

Togetherwork Holdings, LLC, Austin, TX, United States


Role Summary We are seeking a data-driven

Senior Business Analyst – Payments

to deliver actionable insights across our end-to-end payment ecosystem. This role focuses on analyzing large-scale transactional data, improving payment visibility, and partnering cross-functionally to drive informed decision-making.

This position is ideal for an analyst who thrives in high-volume data environments and can translate complex payment flows into clear business insights that support Finance, Product, Engineering, and Operations.

Key Responsibilities End-to-End Payment Analytics

Analyze large, high-volume transactional datasets to identify trends, performance gaps, and optimization opportunities

Develop reporting on key payments KPIs including processing volumes, margin analysis, pricing economics, customer penetration, and processing costs

Conduct root cause analysis on anomalies and emerging trends

Provide data-backed recommendations to improve payment performance and transparency

Reporting & Data Governance

Build and maintain dashboards and recurring executive-level reporting

Ensure consistency and integrity of payment data across systems

Partner with Data Engineers and Architects to define data models, tracking requirements, and metric definitions

Support financial reconciliation and cost analysis initiatives

Cross-Functional Partnership

Translate business needs into data and reporting requirements

Collaborate with Product and Engineering teams to ensure accurate data capture and instrumentation

Support new payment initiatives from a reporting and analytics readiness perspective

Communicate complex findings clearly to technical and non-technical stakeholders

Qualifications

5-7 years of experience in business or data analysis, preferably in payments, fintech, SaaS, or e-commerce

Strong experience working with large transactional datasets; Payments preferred

Experience partnering with Data Engineering and Architecture teams

Strong knowledge of database environments; Redshift and SQL skills preferred

Strong analytical, problem-solving, and communication skills

What Success Looks Like

Clear, trusted payment reporting used across Finance, Product, and Operations

Improved visibility into payment performance and cost drivers

Actionable insights that influence product and operational decisions

Standardized, well-defined payment metrics and data governance practices

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