Corporate Dining Account Manager

About Radish Radish is a groundbreaking workplace food and beverage program whose recipes are designed by some of the best chefs in the country, including Michelin-starred Bay Area chefs, Top Chef winners, and beloved local restaurants. Position Overview The Account Manager (AM) is responsible for overseeing daily operations and ensuring exceptional service delivery at assigned workplace dining accounts. This role serves as the primary point of contact for clients, coordinating communication between onsite teams, culinary staff, and leadership to deliver Radis and high standards of hospitality, quality, and consistency. Key Responsibilities Account Management Maintain direct, consistent, and proactive communication with clients to ensure operational excellence and satisfaction Ensure all onsite services reflect Radish and hospitality standards and brand values Collaborate with the Regional Account Manager (RAM) to identify and resolve service issues or opportunities for improvement Serve as the primary liaison between clients, onsite staff, and Radish leadership Ensure timekeeping, break adherence, and injury documentation are completed accurately and on time Client Relations & Retention Provide consistent client communication and ensure proactive follow-up on all feedback and requests Support Quarterly Business Reviews (QBRs) with data and insights related to client satisfaction, overages, and consumption trends Collaborate with leadership to ensure client preferences are reflected in offerings Assist in maintaining accurate financial data and support invoice processing as required Maintain accurate financial tracking including budget oversight, invoice reconciliation, and cost management for assigned accounts Brand, Marketing & Events Coordinate onsite events, pop-ups, and special features in collaboration with leadership and client requests Support brand and marketing initiatives such as signage, newsletters, and hospitality communications Training & Staff Development Lead or participate in team trainings and SOP refreshers as directed by leadership Contribute to continuous improvement by developing and documenting best practices Requirements Minimum 2 years experience in restaurant management, corporate dining, or account management roles Proven ability to manage multiple priorities and maintain excellent client communication Strong organizational and leadership skills with a focus on hospitality Strong financial acumen with basic accounting skills, including budget management, P&L understanding, and invoice processing Proficiency with Google Workspace, Total Party Planner, and Nowsta (or similar systems) Able to work on feet for up to 10 hours; able to lift and carry 50+ lb ServSafe Manager Certification (or willingness to obtain within 30 days) Valid California Driver's License Preferred Experience Experience managing workplace dining, catering accounts, or restaurant management Strong understanding of culinary workflows and front-of-house operations Experience mentoring or supervising small teams Bilingual (English / Spanish) preferred Benefits $85,000 $95,000 base salary DOE Paid time off and holidays Health, dental, and vision insurance Daily chef-prepared meals Growth opportunities Location San Francisco Bay Area (On-site)