Customer Marketing Specialist

Expert Radiology is hiring its first dedicated Customer Marketing Specialist to own and grow our volume program — a strategic initiative focused entirely on deepening relationships with existing clients. This role sits at the intersection of marketing, customer success, and operations. You’ll work closely with our Account Executives to keep clients educated, engaged, and expanding their use of our services. This is a high-impact, high-visibility role for someone who’s personable, hungry, and ready to build something from the ground up. You’ll be the face of our client engagement efforts — the person who makes sure our existing customers feel seen, supported, and excited about what we’re doing. What You’ll Own Volume Program Marketing — Drive the marketing side of our volume program, creating campaigns and touchpoints that keep existing clients engaged and growing their usage of Expert Radiology services Webinars & Events — Plan and execute monthly educational sessions for current clients, covering product updates, use cases, and radiology best practices. Coordinate both virtual and in-person client events Customer Newsletters — Write and manage a regular email newsletter keeping clients informed and connected to Expert Radiology Marketing Automation (HubSpot) — Build and maintain automated workflows for onboarding, re‑engagement, upsell sequences, and milestone touchpoints. HubSpot experience is strongly preferred Gifting & Appreciation Programs — Coordinate thoughtful client gifting campaigns and recognition programs that reinforce loyalty Sales Enablement Collaboration — Partner with Account Executives to align marketing touchpoints with the sales pipeline and customer lifecycle Performance Reporting — Track engagement metrics across all programs and report on what’s moving the needle Who You Are 2–5 years of experience in marketing, customer success, or a related field Personable and energetic — you’re the kind of person clients genuinely enjoy hearing from Excellent communicator — both written and on‑camera for webinars Comfortable building things independently — you don’t wait to be told what to do Familiarity with HubSpot, email marketing platforms, or marketing automation tools Creative and detail‑oriented; you can run a gifting campaign and write a drip sequence in the same week Completely fluent in English, preferably C1. Bachelor’s degree in Marketing Bonus: Healthcare, MedLegal, or B2B services experience Why This Role Ground‑floor ownership of a customer marketing function at a growing company Direct exposure to sales, operations, and executive leadership Small, tight‑knit team where your contributions are visible and valued from day one Opportunity to grow as Expert Radiology scales Work that actually matters — your clients are healthcare providers #J-18808-Ljbffr