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\n \n Senior Director, Account Management\n \n

\n Date:\n \n \n Mar 23, 2026\n \n

\n Location:\n \n \n \n \t\t\t

\n \n \t\t\t\t\tUS, Virtual, NOAM\n \t\t\t\t\t\n \t\t\t

\n \n \t\t\t\n \n

\n \n \n

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Senior Director, Account Management (Remote)

Full time, United States or United Kingdom

The Senior Director, Account Management will manage a team of program managers for a portfolio of accounts. This position is responsible for achieving the company's goals related to client retention, quality service delivery, client/BCD Travel profitability, preferred vendor maximization, and technology implementation.

As a Senior Director, Account Management, you will

Be responsible for oversight and direction of the team including performance/activity updates with stakeholders
Ensure multi-level strategic client relationships are being established
Evaluate and study client financial statements and hold AMs accountable for client profitability
Determine pricing strategy and develop client propositions
Support the development of client and department budgets
Review and make recommendations to improve the quality of client business plans
Perform or direct personnel in recruiting, hiring, training, and separation
Recommend the involvement of BCD Travel specialized departments to achieve client goal

About you

Expert in account management in a corporate environment (Business travel industry experience is preferred)
Extensive experience in management and leadership within the business travel industry
Effective communication skills, oral, written and presentation
Computer literate in business software applications
Able and willing to travel domestically
You have a College, Associate, or University degree or equivalent experience

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visitwww.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

You'll be offered

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Director, Account Management is between $136,000 and $146,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

#LI-Remote

#LI-RJ1

\n \n \n

","shortDescription","

The Director, Account Management is the owner of a logo or client vertical, and may lead a team of Account Managers. The Account Management Director should ensure that Foundever Group strategy is fully deployed across the account to understand client strategy and priorities and to ensure alignment and delivery across all areas of the business and relationship. The Director, Account Management is the contract custodian, pricing lead and supports the product, policies, operations, quality, training, reporting and IT. The Account Director should understand the customer thoroughly, their strategy, their organization, company culture, their industry vertical, customer journey, pain points and needs, especially the not-so-obvious ones, and proactively offer win-win solutions to address and exceed the needs of the client. Focus is on nurturing and growing existing client relationships, emphasizing client retention, satisfaction, and revenue growth through ongoing account management.\nJob Responsibilities

Strategic Growth: developing a complete understanding of account needs, and anticipating account changes and improvements. Driving proposal management with a clear WIN strategy\nResponsible for exploring and identifying opportunities for new and diverse offerings and service expansion to grow account revenue and margin\nCollaborate with sales and marketing teams to support strategic new business initiatives\nDeveloping a solid and trusting relationship between clients and Foundever\nDevelop and implement strategic account plans focused on enhancing client satisfaction and driving business growth\nManage a diverse portfolio of client accounts, ensuring alignment between client objectives and service delivery standards\nCommunicating with clients to understand their needs and explain product value\nBuild and maintain a robust network of industry relationships\nLead, mentor, and develop an assigned team of account managers, fostering a culture of high performance, innovation, accountability, and continuous improvement\nConduct regular performance evaluations, providing constructive feedback and identifying training and development needs for team members\nDrive talent development and succession planning initiatives to strengthen team capabilities\nManage delivery to SOW as One Foundever team\nEnsure compliance with Service Level Agreements (SLAs) and performance standards across all accounts\nPlan account strategy (SWOT, RASIC and governance models)\nManage communications between clients and internal teams and resolving key client issues and escalations\nCollaborate cross-functionally to create innovative solutions tailored to complex client needs\nNegotiate and manage contracts with the client (MSA, SOW, renewals, amendments)\nWork closely with finance and operations to develop accurate forecasts and resource allocations\nManage budgets, forecasting, reporting and pricing models of clients\nWork on RFP and RFI processes and generating new opportunities for business diversity\nWork with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs met\nPlan and present reports on account progress, goals, and initiatives to share with internal stakeholders and clients (review performance metrics, address client concerns, and identify new growth areas)\nMaintain updated knowledge of company products and services\nAct as the client’s representative to ensure that their demands are met with a focus on improving the customer experience\nDevelop a complete understanding of account needs, and anticipating account changes and improvements\nManage changes and projects\nDrive operational excellence by optimizing processes to improve efficiency and profitability\nDrive continuous improvement initiatives to enhance efficiency and customer experience\nSkills and Qualifications

Experience successfully managing long-term sales cycles which require precise management of projects across multiple organizations, both internally and externally\nStrong knowledge of outsourced solutions and services sales; knowledge of contact center solutions\nExperience in leading a team of professional employees\nExperience successfully managing long-term sales cycle\nMinimum of seven years working in outsourcing operations, sales and or consulting\nProven track record in managing large, complex client accounts and generating significant growth\nBA/BS in Business, Marketing, or related field; or equivalent work-related experience\nHigh level of strategic thinking with the ability to execute tactically\nAbility to establish and maintain trust by displaying honesty, integrity and ethical conduct\nStrategic Vision and Account leadership: Ability to develop and articulate a clear strategic vision for the Account Management function that aligns with overall business goals\nClient Relationship Management and Intimacy: Expertise in building and maintaining strong, long-lasting relationships with key clients and stakeholders\nLeadership and Team Development: Lead, Inspire and develop high performing teams\nCross Functional Collaboration\nPerformance Management and Accountability\nChange Management\nCustomer-Centric Mindset\nUp-to-date knowledge of industry trends, competitive landscape, and best practices in account management\nDemonstrated results in designing and implementing Creative Solutions\nAgility and Resiliency\nPositive solution orientated mindset\nAttention to detail and, when necessary, strong financial acumen\nDemonstrated ability to identify client business problems, assess risks and profitability, drive the development of strong mutually beneficial account plans and define the appropriate internal resources (technical assistance, project management, alternate sales channel support)\nEmotional Intelligence – ability to read the room and understand when to explore additional opportunities for revenue and offering enhancements\nDemonstrated Expertise and Positive Results in Negotiations\nSkilled in the Art of Negotiation\nAbility to engage and negotiate effectively with internal and external partners\nAbility to adjust quickly to shifting priorities and rapid changes\nWilling and able to roll up your sleeves\nSkill in identifying long-term growth opportunities and innovative strategies to enhance client relationships\nStrong analytical skills to assess client data, market trends, and performance metrics to inform strategic decisions\nExceptional verbal and written communication skills to articulate the value proposition to clients and convey critical information across the organization\nStrong interpersonal skills to build rapport and influence stakeholders at all levels\nAbility to travel worldwide\nAbout Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nAbout the Company

Foundever

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Remote Licensed Customer Service Representative (Remote, Any Location, US)

","Remote Licensed Customer Service Representative (Remote, Any Location, US)",[109],["B","3163042447"],"Work at Foundever","Sales & Business Development","1 days ago","/jobs/3163042447-remote-licensed-customer-service-representative-remote-any-location-us","Remote Licensed Customer Service Representative (Remote, Any Loca...","Remote, Any Location, United States","/jobs?keyword=Foundever","/jobs?location=Remote%2C+Any+Location%2C+United+States","/jobs?keyword=Remote+Licensed+Customer+Service+Representative+%28Remote%2C+Any+Loca...",{"_66":67,"_68":110,"_70":105,"_72":111},"Remote","Any Location",["D",1775398828000],[116],["B","3163042442"],"/jobs/3163042442-remote-licensed-customer-service-representative-remote-any-location-us",{"_66":67,"_68":110,"_70":105,"_72":111},["D",1775398829000],"

Director, Enterprise AI Enablement (Remote, Any Location, US)

","Director, Enterprise AI Enablement (Remote, Any Location, US)",[124],["B","3163042450"],"/jobs/3163042450-director-enterprise-ai-enablement-remote-any-location-us","/jobs?keyword=Director%2C+Enterprise+AI+Enablement+%28Remote%2C+Any+Location%2C+US%29",{"_66":67,"_68":110,"_70":105,"_72":111},1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Director, Account Management - Financial Services or Healthcare Services (Remote, Any Location, US)

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