Customer Service Rep
Sun Air Jets, Camarillo, CA, United States
The company delivers a wide variety of services tailored specifically to business jet owners including aircraft management, on-demand charter, aircraft fueling, hangar storage, and jet maintenance. The Customer Service Representative’s primary purpose is to provide a variety of services to aircraft passengers and crew. The perfect candidate will pride themselves on professionalism and unbeatable service who is a good conversationalist and outgoing.
Responsibilities
Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services
Communicate efficiently with line service and pilots using ground radio, and phone system
Solicit sales of fuel for all aircraft; provide pricing and delivery information
Responsible for setting up new customer accounts, maintaining records, preparing accounting reports
Successful handling of high volume inbound calls
Serve as liaison between the customer and various departments
Maintain current on local attractions and activities, and other information that provide valuable services to our customers.
Other duties and projects as reasonably assigned by the Customer Service Manager
Required Qualifications
2+ years of customer service experience,
experience preferably in luxury goods/services or aviation
Ability to successfully and efficiently multi-task with high attention to detail
Excellent verbal and written communication skills and problem-solving abilities
Willingness to learn a multitude of new computer programs and aviation software
Must have a valid driver’s license and successfully complete background check and DOT look-alike drug test
Weekend availability is required
Work Environment The employee’s main work station is located at the front reception counter adjacent to an airport runway and aircraft ramp near an aircraft hangar in an airport environment. Periodically aircraft noise can be heard.
Compensation Hourly Range: $22 - $24
Schedule Varies
Benefits Sun Air Jets benefits package includes competitive pay, per diem, 401K with an employer match, health insurance (medical, dental, vision) with company contribution, and paid time off (vacation and sick time).
Disclaimer This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Equal Employment Opportunity Sun Air Jets is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and abilities, and without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. We also prohibit harassment of any individual on any of these protected bases.
ADA Statement Applicants with disabilities may be entitled to reasonable accommodations. If you require accommodation during the application process, please contact HR@sunairjets.com.
Privacy Notice Sun Air Jets, LLC collects and processes applicant information for recruitment purposes in accordance with applicable privacy laws, including the CCPA. For more information, please visit https://www.sunairjets.com/applicant-notice/
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Responsibilities
Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services
Communicate efficiently with line service and pilots using ground radio, and phone system
Solicit sales of fuel for all aircraft; provide pricing and delivery information
Responsible for setting up new customer accounts, maintaining records, preparing accounting reports
Successful handling of high volume inbound calls
Serve as liaison between the customer and various departments
Maintain current on local attractions and activities, and other information that provide valuable services to our customers.
Other duties and projects as reasonably assigned by the Customer Service Manager
Required Qualifications
2+ years of customer service experience,
experience preferably in luxury goods/services or aviation
Ability to successfully and efficiently multi-task with high attention to detail
Excellent verbal and written communication skills and problem-solving abilities
Willingness to learn a multitude of new computer programs and aviation software
Must have a valid driver’s license and successfully complete background check and DOT look-alike drug test
Weekend availability is required
Work Environment The employee’s main work station is located at the front reception counter adjacent to an airport runway and aircraft ramp near an aircraft hangar in an airport environment. Periodically aircraft noise can be heard.
Compensation Hourly Range: $22 - $24
Schedule Varies
Benefits Sun Air Jets benefits package includes competitive pay, per diem, 401K with an employer match, health insurance (medical, dental, vision) with company contribution, and paid time off (vacation and sick time).
Disclaimer This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Equal Employment Opportunity Sun Air Jets is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and abilities, and without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. We also prohibit harassment of any individual on any of these protected bases.
ADA Statement Applicants with disabilities may be entitled to reasonable accommodations. If you require accommodation during the application process, please contact HR@sunairjets.com.
Privacy Notice Sun Air Jets, LLC collects and processes applicant information for recruitment purposes in accordance with applicable privacy laws, including the CCPA. For more information, please visit https://www.sunairjets.com/applicant-notice/
#J-18808-Ljbffr