Inbound Call Center Representative
TEKsystems, Nashville, TN, United States
Job Description
The CSR's will make outbound calls related to hail damaged automobiles.
They will work in a high volume call center environment making and taking 100 -110 inbound calls from insurance members with damaged automobiles.
These calls will last 3-5 mins each. The purpose of the call is to contact an insurance member and help them with their hail claim.
These CSR's will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely. They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.
Not only will calls me made and received but they will also answer questions via website-chat as well.
The client is traditionally busy March-August. This is when their call volume is the highest.
The Repair Support Specialist opening will be on the phone some with insurance claimants but more responsible for scheduling work repairs with the auto technicians. They will update the repair database, schedule appointments with technicians at auto body shops for customers, schedule tow trucks, rental cars, and body shops. This work with done via phone, email, and web-chat.
Top Skills Details
Customer service,Data entry,Call center,Customer support,Customer service call center,Microsoft office,Inbound call,automotive parts,automotive service,automotive body,automotive dealership
Qualifications
To be successful in this role someone has to be comfortable making 100+ outbound calls per day.
The candidate must also be technology savvy - comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.
Education = High School or GED.
Prior experience in the auto industry would be ideal but NOT REQUIRED
Prior call center experience or retail customer service handling volume customers in time sensitive environment is ideal.
Organization skills are key. There are a lot of moving parts with auto claims and insurance companies so staying organized and keeping up with timelines is crucial.
Job Type & Location This is a Contract position based out of Nashville, TN.
Pay and Benefits The pay range for this position is $16.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Nashville,TN.
Application Deadline This position is anticipated to close on Apr 10, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The CSR's will make outbound calls related to hail damaged automobiles.
They will work in a high volume call center environment making and taking 100 -110 inbound calls from insurance members with damaged automobiles.
These calls will last 3-5 mins each. The purpose of the call is to contact an insurance member and help them with their hail claim.
These CSR's will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely. They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.
Not only will calls me made and received but they will also answer questions via website-chat as well.
The client is traditionally busy March-August. This is when their call volume is the highest.
The Repair Support Specialist opening will be on the phone some with insurance claimants but more responsible for scheduling work repairs with the auto technicians. They will update the repair database, schedule appointments with technicians at auto body shops for customers, schedule tow trucks, rental cars, and body shops. This work with done via phone, email, and web-chat.
Top Skills Details
Customer service,Data entry,Call center,Customer support,Customer service call center,Microsoft office,Inbound call,automotive parts,automotive service,automotive body,automotive dealership
Qualifications
To be successful in this role someone has to be comfortable making 100+ outbound calls per day.
The candidate must also be technology savvy - comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.
Education = High School or GED.
Prior experience in the auto industry would be ideal but NOT REQUIRED
Prior call center experience or retail customer service handling volume customers in time sensitive environment is ideal.
Organization skills are key. There are a lot of moving parts with auto claims and insurance companies so staying organized and keeping up with timelines is crucial.
Job Type & Location This is a Contract position based out of Nashville, TN.
Pay and Benefits The pay range for this position is $16.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Nashville,TN.
Application Deadline This position is anticipated to close on Apr 10, 2026.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr