Bilingual Call Center Representative
TEKsystems, Tempe, AZ, United States
Bilingual Performing Loan Consultant (English/Spanish)
Location: Tempe, AZ (Onsite) Pay: $21/hr (contract) + significant bonus potential upon conversion Type: 4.5‑month Contract‑to‑Hire (CTH) Start Date: April 27 — high‑volume hiring class About the Opportunity
Join one of the nation’s leading mortgage servicing organizations as a Bilingual Performing Loan Consultant. In this role, you’ll help homeowners navigate financial challenges, set up payment solutions, process servicing requests, and create a positive experience — all within a supportive, performance‑driven call center environment. This is an excellent opportunity to get your foot in the door with a large, well‑established mortgage company, known for internal mobility, stability, and industry‑leading bonus incentives. What You’ll Do
You’ll be the first point of contact for English‑and Spanish‑speaking homeowners across the country. Daily responsibilities include: Customer Assistance & Collections
Handle inbound and outbound calls in a high‑volume call center
Speak with homeowners who are past due on mortgage payments
Identify causes of delinquency and create customized payment plans
Use manual + automated dialing strategies to reach customers
Process mortgage payments and answer general servicing questions
Servicing Support
Assist with questions related to:
Website access
Escrow
Payoffs
Payment processing
Refer eligible homeowners for refinancing opportunities
Maintain detailed call documentation and follow compliance standards
Professionalism & Performance
Represent the company with positivity, empathy, and professionalism
Meet performance metrics including quality, adherence, AHT, and resolution
Participate in ongoing training and skill development
Maintain strict attendance standards (critical for this role)
Training & ScheduleWeeks 1–2: Corporate Training
Day 1: 8am–5pm
Day 2 onward: 7am–4pm
Assessments: Monday of Week 2 & Friday of Week 2
Weeks 3–4: Academy/Nesting
Schedule: 9am–6pm
After nesting: Work shifts transition to 9am–6pm with standard breaks
Call Center Environment
3‑monitor workstation
Breaks every 2 hours
30–60 minute lunch
Onsite cafeteria
Blended inbound/outbound workload (~7 calls/hour)
Spanish calls receive highest routing priority
What We’re Looking ForRequired Skills
Bilingual (English/Spanish) — REQUIRED
Strong phone communication & customer service experience (call center preferred)
Ability to perform in a fast‑paced environment
Strong attention to detail & ability to navigate multiple systems
Tech‑savvy: Windows, MS Office, apps, multi‑system navigation
Reliable, professional, and consistent
Preferred Skills
Collections experience
Financial services or mortgage experience
Sales experience
Familiarity with skip tracing or research tools
Education Requirements
High school diploma required
College degree preferred
Compensation & Growth
$21/hr during contract
Upon conversion:
Lower base + significant incentive potential
Average bonus: ~$1,500/month
Top performers: up to $2,500/month
Additional benefits: PTO, holiday pay, medical
This is a long‑term career path with opportunities to grow into: Leadership
Loan servicing operations
Compliance
Analytics
Refinancing/originations
Other corporate support roles
Why Candidates Love This Role
Stable, reputable national mortgage organization
Bonus structure that significantly increases total earnings
Clear path for professional development
Extensive training and ongoing coaching
Highly transferable skills for financial services careers
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Tempe,AZ. Application Deadline
This position is anticipated to close on Apr 7, 2026. About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location: Tempe, AZ (Onsite) Pay: $21/hr (contract) + significant bonus potential upon conversion Type: 4.5‑month Contract‑to‑Hire (CTH) Start Date: April 27 — high‑volume hiring class About the Opportunity
Join one of the nation’s leading mortgage servicing organizations as a Bilingual Performing Loan Consultant. In this role, you’ll help homeowners navigate financial challenges, set up payment solutions, process servicing requests, and create a positive experience — all within a supportive, performance‑driven call center environment. This is an excellent opportunity to get your foot in the door with a large, well‑established mortgage company, known for internal mobility, stability, and industry‑leading bonus incentives. What You’ll Do
You’ll be the first point of contact for English‑and Spanish‑speaking homeowners across the country. Daily responsibilities include: Customer Assistance & Collections
Handle inbound and outbound calls in a high‑volume call center
Speak with homeowners who are past due on mortgage payments
Identify causes of delinquency and create customized payment plans
Use manual + automated dialing strategies to reach customers
Process mortgage payments and answer general servicing questions
Servicing Support
Assist with questions related to:
Website access
Escrow
Payoffs
Payment processing
Refer eligible homeowners for refinancing opportunities
Maintain detailed call documentation and follow compliance standards
Professionalism & Performance
Represent the company with positivity, empathy, and professionalism
Meet performance metrics including quality, adherence, AHT, and resolution
Participate in ongoing training and skill development
Maintain strict attendance standards (critical for this role)
Training & ScheduleWeeks 1–2: Corporate Training
Day 1: 8am–5pm
Day 2 onward: 7am–4pm
Assessments: Monday of Week 2 & Friday of Week 2
Weeks 3–4: Academy/Nesting
Schedule: 9am–6pm
After nesting: Work shifts transition to 9am–6pm with standard breaks
Call Center Environment
3‑monitor workstation
Breaks every 2 hours
30–60 minute lunch
Onsite cafeteria
Blended inbound/outbound workload (~7 calls/hour)
Spanish calls receive highest routing priority
What We’re Looking ForRequired Skills
Bilingual (English/Spanish) — REQUIRED
Strong phone communication & customer service experience (call center preferred)
Ability to perform in a fast‑paced environment
Strong attention to detail & ability to navigate multiple systems
Tech‑savvy: Windows, MS Office, apps, multi‑system navigation
Reliable, professional, and consistent
Preferred Skills
Collections experience
Financial services or mortgage experience
Sales experience
Familiarity with skip tracing or research tools
Education Requirements
High school diploma required
College degree preferred
Compensation & Growth
$21/hr during contract
Upon conversion:
Lower base + significant incentive potential
Average bonus: ~$1,500/month
Top performers: up to $2,500/month
Additional benefits: PTO, holiday pay, medical
This is a long‑term career path with opportunities to grow into: Leadership
Loan servicing operations
Compliance
Analytics
Refinancing/originations
Other corporate support roles
Why Candidates Love This Role
Stable, reputable national mortgage organization
Bonus structure that significantly increases total earnings
Clear path for professional development
Extensive training and ongoing coaching
Highly transferable skills for financial services careers
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long‑term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Tempe,AZ. Application Deadline
This position is anticipated to close on Apr 7, 2026. About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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