Product Customer Service Representative (Emails)
TEKsystems, Phoenix, AZ, United States
Location: 100% onsite – Desert Ridge
Schedule: 7 am–5:30 pm or 9 am–5:30 pm, Monday–Friday – 8‑hour shift.
Job Type: Contract, based in Phoenix, AZ.
Job Description The Global Support Team Representative will answer incoming tickets via e‑mail regarding the status of equipment returns, create RMAs, return shipping labels, and close cases for all global customers (India and Brazil).
Qualifications
Excellent written communication skills.
Strong customer service skills.
Experience navigating multiple systems concurrently.
Experience creating RMAs and shipping/return labels is a plus.
Pay & Benefits Pay range: $19.00–$20.00 per hour.
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off / leave (PTO, vacation or sick leave)
Application deadline: will close on Apr 9, 2026.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Schedule: 7 am–5:30 pm or 9 am–5:30 pm, Monday–Friday – 8‑hour shift.
Job Type: Contract, based in Phoenix, AZ.
Job Description The Global Support Team Representative will answer incoming tickets via e‑mail regarding the status of equipment returns, create RMAs, return shipping labels, and close cases for all global customers (India and Brazil).
Qualifications
Excellent written communication skills.
Strong customer service skills.
Experience navigating multiple systems concurrently.
Experience creating RMAs and shipping/return labels is a plus.
Pay & Benefits Pay range: $19.00–$20.00 per hour.
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off / leave (PTO, vacation or sick leave)
Application deadline: will close on Apr 9, 2026.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr