Epic Community Connect CSM — Hybrid, Travel-Ready
Baptist Health, Jacksonville, FL, United States
Job Summary
Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships. Job Summary
Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships.
Epic Community Connect Customer Success Manager Responsibilities
Responsible for cultivating new community connect business relationship with key Baptist affiliate partners. They will serve as the liaison for all technology related items and will frequently meet with Affiliate organizations to maintain regular communications and manage escalations. They will be responsible for demonstrating Epic Community Connect functionality, as well as other health IT application solutions offered by Baptist Health. Responsible for ensuring overall and on-going satisfaction of the affiliate organization with the community connect program.
Epic Community Connect Customer Success Manager Experience
Experience with Epic Community Connect highly preferred Experience with Epic ambulatory and ambulatory workflows and Informatics experience preferred Experincene with providing Epic End user support preferred Experincene with providing ongoing support for all existing clients from and back office Experincene with providing gather business requirements preferred Project Management experience preferred Epic Client Dashboard management experince preferred Epic Go-live support experince preferred
Education/Degree Required
Epic Security Coordinator, & Credential Requirements:
Bachelors of Science
If you are interested in this Full-TimeEpic Community Connect Customer Success Manager, opportunity, please apply now or contact andrew.foran@bmcjax.com.
Preferred Required
Education Required
Education Preferred
BS
Experience
License and Certification
Driver's License - DMV
Location
Metro Square - 3563
3563 Philips Hwy
Jacksonville, , 32207
#J-18808-Ljbffr
Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships. Job Summary
Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)
The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships.
Epic Community Connect Customer Success Manager Responsibilities
Responsible for cultivating new community connect business relationship with key Baptist affiliate partners. They will serve as the liaison for all technology related items and will frequently meet with Affiliate organizations to maintain regular communications and manage escalations. They will be responsible for demonstrating Epic Community Connect functionality, as well as other health IT application solutions offered by Baptist Health. Responsible for ensuring overall and on-going satisfaction of the affiliate organization with the community connect program.
Epic Community Connect Customer Success Manager Experience
Experience with Epic Community Connect highly preferred Experience with Epic ambulatory and ambulatory workflows and Informatics experience preferred Experincene with providing Epic End user support preferred Experincene with providing ongoing support for all existing clients from and back office Experincene with providing gather business requirements preferred Project Management experience preferred Epic Client Dashboard management experince preferred Epic Go-live support experince preferred
Education/Degree Required
Epic Security Coordinator, & Credential Requirements:
Bachelors of Science
If you are interested in this Full-TimeEpic Community Connect Customer Success Manager, opportunity, please apply now or contact andrew.foran@bmcjax.com.
Preferred Required
Education Required
Education Preferred
BS
Experience
License and Certification
Driver's License - DMV
Location
Metro Square - 3563
3563 Philips Hwy
Jacksonville, , 32207
#J-18808-Ljbffr